CRM Analyst

Lyban S. Omar

**** ****** **. ** **** Phone: 612-***-****

Fridley, MN 55421 Email: *****.****@*****.***

OBJECTIVES

To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.

SUMMARY OF QUALIFICATIONS

Proactive, confident in making difficult decisions and exceptional communication, interpersonal, and mediation skills.

4 years of experience in managing, planning and executing training tasks and missions.

Communicate effectively in English, French and Somali and computer literate in Microsoft Office.

Exceptional skills in planning and executing multiple events in organized locations as Vice-President of the Criminal Justice Association while attending SCSU.

CLS certified

WORK EXPERIENCE

National Recoveries Inc. October 2016 – Present Arden Hills, MN

CRM Complaint Analyst

Planning and coordinating the operational activities and correspondence coming in and out of the office.

Ensuring the company is being complaint with state, federal and governmental regulations and guidelines.

Certify that all policies and procedures are implemented and well documented.

Perform occasional internal interviews and identify compliance problems that call for formal attention.

Developing risk management strategies to avoid non-compliance.

File compliance reports with regulatory bodies.

434th Chemical Company September 2013 – Present Red Wing, MN

Platoon Leader/ Decontamination Liaison Officer

Establish and execute the preparation of troops and equipment for my platoon to be mission capable and prepared to support the State of Minnesota with natural or man-made disasters.

Responsible for the training, health, well-being, and success of 20 Soldiers, a platoon.

Counseling Soldiers to set a plan and achieve goals they set for themselves.

Adapting to changes in training and adjusting the plan of action, staying resilient and ensure success in missions.

As the Decontamination Liaison Officer, I am the link to the 434th Chemical Company and other agencies during a Mass Casualty Decontamination mission.

Syncing with other LNO’s in the tactical operations center by sending viable information up and down the chain of command and directing assistance when and where it is needed.

Capital One 360 November 2014 – May 2015

St. Cloud, MN

Inbound Assistant

Spoke to consumers on the phone with any issues on their account.

Assessed the situation on the account and assisted the consumer with resolving the issue.

Guiding the consumer through problems together so the consumer can better understand how to avoid the problem from reoccurring.

Best Buy August 2013 – November 2014

St. Cloud, MN

Mobile Representative

Assisted consumers with providing them expert and un-biased advice on what device and plan would best fit their needs.

Troubleshooting any problems, the device had and explain to the consumer what the issue was.

Trained in new hires for the holiday, making sure they were up to company standards and procedures.

Developed strong interpersonal skills to strive in tough situations when a consumer is upset.

EDUCATION

Bachelor of Arts in Criminal Justice

St. Cloud State University ‘16

St. Cloud, MN

Minor in Military Science

St. Cloud State University ‘16

St. Cloud, MN

Associates Degree, A.A.

Normandale Community College

Bloomington, MN

Worked 30 hours a week while attending college full-time.

Enrolled in the Reserve Officer Training Corps through St. Cloud State, commissioning as a second lieutenant.

Studied criminal analysis and FBI style profiling aboard in Ireland, England, and Scotland for a semester in the fall of 2015.

Certificates

Six Sigma White Belt

Aveta Business Institute

Toxic Agent Training

Chemical Defense Training Facility (CDTF)

Basic Radiation Safety Training

United States Army CBRN School

Level I Combatives Course

3rd Chemical Brigade

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