Receptionist.doc
Resume:
Bismarck, ND *****
MAVIS BEAUCHAMP
****************@*******.***
SUMMARY
Experienced, dependable, detail-oriented receptionist. Efficient, friendly and passionate about helping customers and creating a satisfying customer experience. Handles multiple tasks
simultaneously, and quickly masters new skills. Proven history of implementing initiatives that
Improved staff productivity and time management, creating significant cost savings.
SKILLS
Excellent verbal, written and computer communication skills
Answer inquiries and provide appropriate information to customers and interested persons
Adapt easily to diverse cultures, and to variety of work conditions and situations
Accurately and efficiently complete monetary and credit transactions
Ability to multi-task and meet tight deadlines
Creative problem solver with a proven background of resolving complicated issues with effective and logical solutions
Worked as an ER/ OR Registered Nurse for 7 years, followed by 18 years as a Physician’s Assistant-4C/Nurse Practitioner-C
ACCOMPLISHMENTS
Updated over 500 veterans’ charts from paper to computer files by scanning information from all the sites they had been located into the state data base, improving office function by >75%
Organized archival records and developed a classification system to make them easily accessible
and retrievable, improving office function by > 75 %
Increased customer base by 25% by establishing rapport and building long-term professional relationships with them through effective oral and written communication
EXPERIENCE
SPARTAN NASH/DAN’S SUPERMARKET SOUTH 4/1/18 to Present
CASHIER
Greet customers promptly and respond to questions with knowledgeable service
Complete special orders or charges for customers
Efficiently and accurately complete sales and credit transactions
Maintain friendly yet professional customer interactions
ABUSED ADULT RESOURCE CENTER/SOH 11/2013 to 5/2017
SALES ASSOCIATE
Greeted customers with a smile and responded to questions with knowledgeable service
Worked as a team member to provide the highest level of service to customers
Completed sales or credit transactions efficiently and accurately
Maintained a clean, organized work area
Kept inventory stocked and displays well-maintained
HERBERGER’S 9/12 to 10/13
SALES ASSOCIATE
Opened and closed the store, including counting cash and opening and closing the registers
Received and processed cash and credit transactions utilizing the POS system
Placed special merchandise orders for customers
Demonstrated knowledge of store products and services and used this knowledge to enhance the level of customer service provided
Built positive relationships with management, customers, staff and suppliers by employing effective communication skills
VETERAN’S’ ADMINISTRATION 8/11 to 9/12
ADMINISTRATIVE ASSISTANT
Performed administrative support tasks utilizing Microsoft Office Word and Publisher, data entry and scanning
Assisted veterans fill out and file medical claims
Worked with Benefits Claims Specialists to do and/or learn whatever they deemed necessary
Redesigned and restructured an office position that had been vacant for > 5 years
Developed, organized and maintained office filing systems which increased office productivity by > 75%
Updated > 500 veterans’ charts from paper to computer files by scanning information from all
the sites they had been located into the state data base
HERITAGE CENTER 1/10 to 8/11
DATA PROCESSOR/ARCHIVIST
Preserved records, documents and objects, copying records to film, videotape, disk and computer as necessary
Directed activities of workers who assisted in arranging, cataloging, and exhibiting collections
of valuable material
Organized archival records and developed a classification system to make them easily accessible and retrievable, improving office function by > 70%
MENTAL HEALTH AMERICA OF NORTH DAKOTA 10/09 to 1/10
RECEPTIONIST
Greeted people entering the office, determined the reason for their visit, and directed them to the specific person/destination
Answered phones, screened or forwarded calls, provided information or took messages
Completed, filed and maintained office records and prepared memos and correspondence
Collected, sorted, distributed mail, messages, or courier deliveries
Received payments and recorded receipts for service
EDUCATION
UNIVERSITY OF NORTH DAKOTA Grand Forks, ND
FAMILY NURSE PRACTITIONER/ PHYSICIAN’S ASSISTANT
DICKINSON STATE COLLEGE Dickinson, ND
ASSOCIATES DEGREE
EXPERIENCE WORKS Bismarck, ND
ON-THE-JOB TRAINING IN OFFICE, COMPUTER AND CUSTOMER SKILLS
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