Carpenter, metal fabricator, general construction, customer service
Resume:
Christian Vanegas
Lancaster, CA 93536
*********@*****.***
OBJECTIVE: To gain experience and knowledge in different management fields. Key Skills:
● Dealing with internal and external customers at all levels via phone and email.
● Superb interpersonal and customer service skills
● Detail oriented, able to multitask effectively and efficiently.
● Confident and poised in interactions with individuals of all levels.
● Great attitude and enthusiastic under pressure.
● Pride oneself in listening and ensuring customer needs are met in a timely manner. Professional Experience:
3/2017 to Present General Construction and Remodeling Lancaster, CA Construction and Project Manager
● Handled all aspects of customer needs and choices related to construction and remodeling
● Was in charge of demolition, mixing concrete, framing, insulation, drywall, and roofing
● Performed and completed check lists with clients for customer satisfaction.
● Performed daily safety checks on project and equipment
6/2016 to 01/2017 Autonation Honda Valencia, CA Service Advisor
● Prepare accurate and detailed repair orders that describe customer concerns, known issues, and likely causes along with services and repairs required
● Continuously increase knowledge of dealer services, fees, and vehicle repair needs.
● Explained service options and additional offerings that might be beneficial.
8/ 2014 to 06/2015 Keyes European Van Nuys, CA Service Advisor
● Proficient in learning what clients need and developing solutions to properly solve problems.
● Able to properly greet and listen to customers concern with full detail.
● Being able to provide full estimates regarding repairs needed on vehicle.
● Effectively being able to run a three man team to ensure vehicles are properly diagnosed and completed in a timely manner.
8/2011 to 6/2014 Galpin Honda Mission Hills, CA Service Advisor
● Involved with customers one on one with daily servicing of personal and business vehicles.
● Setting, confirming and preparing for appointments with customers to expedite their service experience.
● Follow-up with customers on the status of their vehicle by phone, text or e-mail.
● Providing an exceptional customer experience to ensure customer retention.
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