Christian Vanegas

***** ******* **

Lancaster, CA 93536

661-***-****

ac5w85@r.postjobfree.com

OBJECTIVE: To gain experience and knowledge in different management fields. Key Skills:

● Dealing with internal and external customers at all levels via phone and email.

● Superb interpersonal and customer service skills

● Detail oriented, able to multitask effectively and efficiently.

● Confident and poised in interactions with individuals of all levels.

● Great attitude and enthusiastic under pressure.

● Pride oneself in listening and ensuring customer needs are met in a timely manner. Professional Experience:

3/2017 to Present General Construction and Remodeling Lancaster, CA Construction and Project Manager

● Handled all aspects of customer needs and choices related to construction and remodeling

● Was in charge of demolition, mixing concrete, framing, insulation, drywall, and roofing

● Performed and completed check lists with clients for customer satisfaction.

● Performed daily safety checks on project and equipment

6/2016 to 01/2017 Autonation Honda Valencia, CA Service Advisor

● Prepare accurate and detailed repair orders that describe customer concerns, known issues, and likely causes along with services and repairs required

● Continuously increase knowledge of dealer services, fees, and vehicle repair needs.

● Explained service options and additional offerings that might be beneficial.

8/ 2014 to 06/2015 Keyes European Van Nuys, CA Service Advisor

● Proficient in learning what clients need and developing solutions to properly solve problems.

● Able to properly greet and listen to customers concern with full detail.

● Being able to provide full estimates regarding repairs needed on vehicle.

● Effectively being able to run a three man team to ensure vehicles are properly diagnosed and completed in a timely manner.

8/2011 to 6/2014 Galpin Honda Mission Hills, CA Service Advisor

● Involved with customers one on one with daily servicing of personal and business vehicles.

● Setting, confirming and preparing for appointments with customers to expedite their service experience.

● Follow-up with customers on the status of their vehicle by phone, text or e-mail.

● Providing an exceptional customer experience to ensure customer retention.

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