Manager Technician

WILBERT PAIGE

SUMMARY

Experienced Installation Technician with 29 years experience in electronics, computer repair and telecommunications. Strong trouble shooting skills and the ability to interface effectively with engineers, contractors and customers. Focused on exceeding customer expectations while achieving cost effective business goals.

SECURITY CLEARANCE

National Agency Check

PROFESSIONAL EXPERIENCE

Remtech Services Incorporated(Jan 2003) to Present). I am currently the Digital Training Facility Manager for the Distributed Learning System (DLS) program. Oversees plans and coordinates use of facilities to deliver training to soldiers (Active Component/Reserve Component/National Guard) from all branches of military service, Department of Defense/Department of the Army civilians, foreign nationals, and government contractors. Provides and conducts system analysis and preparation of equipment and software to include security updates. I direct students on workstation operation, use of system software and military courseware. Also registers students, tracks their progress, proctors examinations, prepares class completion rosters, administers training evaluations, conducts After Action Reviews and maintains student files. Additionally operates video teletraining equipment. Maintains, troubleshoots and repairs/coordinates repair of servers and classroom equipment. Installs and configures software/upgrades. Manages classroom schedules and resolves conflicts. I am held accountable for maintaining records of training products. I coordinate with peers, the DTFM Project Manager and outside agencies regarding program operations. Regularly consults with local DLS Point of Contact for installation-specific guidance pertaining to classroom operations.

ACS Systems & Engineering, Incorporated (MAY 2002-DEC 2002) Digital Training Facility Manager. Responsible for overseeing security, maintenance, and administration of a Digital Training Facility. Administer security requirements described by office security staff. Maintain security documents, verify student’s identification, and obtain login data. Perform preventative maintenance and repairs on video teleconferencing equipment, computer workstation equipment, printers, monitors, and network equipment. Implement standard operating procedures for asset and configuration management equipment. Work with Army Training Specialist on class schedules, and ensuring effectiveness of each session conducted. Perform a wide range of technical functions that is critical to the successful operation of the learning environment.

NORTEL NETWORKS (DEC 1999-NOV 2001) Senior Field Technician. Installation and commissioning of Nortel telecommunication equipment. As Site Team Leader, managed both Nortel and contracted employees. Maintained equipment from installation to turn-up. Installed, commissioned and upgraded DMS-100, MTX Additions (MEDP, DTC’s, MCAM, ICP’S). Installed, commissioned and turn up of TDMA TIGER 1900 Cell sites. Installed, commissioned and turn up of CDMA 800 Metro Cell, indoor and outdoor. Installed and commissioned Wireless Internet BTS (Base Transceiver Station). Conducted testing and connection of T1/E1 lines. Interpreted specifications and drawings as required for projects. Performed antenna routing and connection; GPS mounting, connection and testing. Developed working knowledge of cell site equipment and network architecture, HP 8935, IFR 1600, ProComm Plus. Submitted weekly budget status reports to program management.

NEWTECH COMPUTER SERVICES,(JAN 1998-DEC 1999) Computer/Network Technician

Maintenance of a Fiber Network, all computers and associated peripherals. Ran PC Diagnostics and replaced bad parts (hard drives, power supplies). Installed upgrades of memory, hard drive, cd-rom, various software. Ran module level troubleshooting of Digital Equipment Corporation (DEC) HUBS 90 and 900. Replaced bad modules (repeaters, servers, bridges, power supplies, and back planes, etc.). Installed Pathworks 32 on new computers and loaded drivers, punch down and the running of CAT5 cables. Performed preventative maintenance and repairs on spare parts P300, P6000 Line Printers, DEC VT Terminals (configuring and replacements). Trained in areas of Terminal Server Manager (TSM), and Network Control Program (NCP). Starting/stopping and deleting print queues.

INSTRUMENT CONTROL SERVICE, (JUNE 1990-JULY1996) System Technician.

Ensuring proper function of process control equipment in paper industry. Provided board level troubleshooting of Rolm 1602 and 1666 Multispec computers, personal computers, IBM, Compaq, Gateway, Printronix 300, 600, 6000 line printers, Pioneer Magnetic power supplies, modems, computer products analog (input, output and digital), monitors, Quality Data Systems (QDS), Telpar ticket printers, barcode readers, OSP stations, motor starter/loop select push monitors, Hewlett Packard printers, installation, and repair of thin Ethernet/Coax cables, CAT5, RJ11, RJ45. Maintained spare parts inventory for all the above listed equipment. Performed software installation. Monitored network problems to ensure proper connection to servers.

INTERGRAPH CORPORATION,(JAN 1981-DEC 1989) Field Engineer.

Maintenance, installation and repair of. Digital Equipment Corporation 11/785, 11/780, 11/750. Microvax II, PDP 11/70, 11/34, and 11/23. Controlled Data Corporation disc drives, 160Mb, 300Mb, 675Mb., and Ampex 300Mb. Fujitsu and Cipher Cache Streamer tape drives, Versatex plotters 7000, 8000 series. Hewlett Packard 7580, 7585 pin plotters, Epson and DEC dot matrix printers, Printronix 600 Line Printers. Intergraph Clipper/Unix based workstation’s installation and repair.

Engineering Technician II. Component level troubleshooting, installation, and maintenance. Provided troubleshooting of Unibus Disk Controller, Scanner Processor, Alpha Terminals, High/Low Speed Concentrators, Ampex and CDC disk drives. Ran on-line/off line diagnostics to ensure compatibility in work environment. Implemented Engineering Change Orders to correct deficiencies and/or enhance operational performances. Installed and maintained Ethernet and DecNet.

EDUCATION

Bishop State Community College, Mobile, AL Electrical Technology (Presently Attending)

R.E.T.S. Electronic Institute, Birmingham, Alabama Degree Associate of Applied Science

Agricultural and Mechanical University, Normal, Alabama, Electronic Engineering (70 Hours towards Degree)

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