Michael Berger

N **B Pinetree Blvd

Old Bridge,NJ 08857

609-***-****

ac5w7f@r.postjobfree.com

General Summary

IT graduate pursuing Microsoft Certified Service Engineer (MCSE) certification. Talents include 19 years IT Technician for IBM, 11 years of outstanding customer service as owner/operator of business in competitive industry; supervisor experience.

Skills

18 Years desktop support

IBM, HP, and Dell Certified

POS installs and uninstalls

Blackberry rollout and support

Remote user support

Project lead of Microsoft 2000 rollout nationwide

Migration and configuration of 1500 systems

Installation and Support of Windows NT4 Workstation and Server.

Installation and Support Of Windows 2000 Workstation and Server.

Installation and Support Of Windows XP Workstation and Server

Installation and Support of Windows 7 Workstation and Server

Configuration and Support of Users in Active Directory

Configuration and Deployment of client workstations.

Installation and Support of hardware on workstations.

Installation and Support of Local and Network Printers

Installation and Support of various software applications

Microsoft Office 2000 – 2016& Office 365

Windows 7, 8 10

Ghost

Lotus Notes

Microsoft Exchange

Microsoft Outlook

Shrink-wrap applications

Knowledge and Implementation of:

Local and Wan Network issues

TCP/IP

Tivoli

Network cabling and Patch panels

Global Dialer

VPN (Virtual Private Network)

VM Ware (Configuration & Support)

SMS

Microsoft Winternals

Blackberry

Certifications

Actively pursuing MCSE certifications

Currently A + Certified

Currently Microsoft Certified Professional

Education

APTECH Computer Institute - Princeton, NJ

Microsoft Certified Systems Engineer Program

Passed Microsoft Certified Program to pursue career as Microsoft Certified Systems Engineer (MCSE)

Kings College - Wilkes-Barre, PA

Computer Information Systems

Employment

TekSystems – IT Systems Engineer (Consultant)

Williams-Sonoma Jan 2016 – May 2018

Provide support for hardware including but not limited to (Work Stations, RF Devices, Printers, Wireless Zebra Printers, Routers, Network, etc.) that are currently installed throughout the institution.

Provide support applications installed on workstations, and services that connect to our servers

Assist in monitoring communication circuits, and network performance.

Document application installations, upgrades and or modifications with time line

Maintain, and assist in applying stringent security policies on current network and workstations

Assist in software, and network upgrades for departments

Developing, and updating images used for deployment, testing and packaging and deploying new hardware and software

Technical resource for analysis team, and their projects

Support for all help desk tickets

Manage the hardware and software inventory as well as equiptment

Support Audio Video equipment

Support McAfee & Symantec antivirus

Design Strategy – IT Systems Engineer(Consultant)

Dr. Reddys Jan 2014 – Nov 2015

Active Directory Admin

Creating users accounts and access

Mobile support of ALL users

Migration of users from Lotus Notes to Outlook

Upgrade of 500 users from Windows XP to Windows 7

Upgrade of 500 users PC hardware

User technical support on-site & remote

Ghosting & imaging of hardware

Elementis Specialties – IT Systems Engineer

June 2011 – December 2013

Blackberry Support and Configuration

Ghosting, imaging, and migration of user data

Installation and configuration of hardware on computers

Desktop technical support of end users during upgrade

Deployment and configuration of users machines desktop

Desktop technical support for on-site and remote users

Office upgrade from Office 2007 – Office 2010

Creating and Administering New Users in Windows 2000 and Windows XP

(Groups, Permissions, and Access).

Technisource – IT Systems Engineer (Consultant)

Verizon Feb 2011 - May 2011

PC Refresh from Windows XP to Windows 7

Hardware Refresh (Desktops & Laptops)

Deployment and Configuration of users machines

Office upgrade from Office 2003 – Office 2007

Deskside and Remote support for end-users

Smart Source Corp – IT Systems Engineer (Consultant)

Convatec Corp. June 2009 – August 2010

Blackberry Support and Configuration

Ghosting, imaging, and migration of user data

Installation and configuration of hardware on computers

Desktop technical support of end users during upgrade

Deployment and configuration of users machines desktop

Desktop technical support for on-site and remote users

CDI Corporation – IT Systems Engineer (consultant)

Johnson and Johnson, Inc. April 2009 – June 2009

Velocity upgrade from Windows 2000 to Windows Vista of over 1000 users

Ghosting, imaging, and migration of user data

Installation and configuration of hardware on computers

Desktop technical support of end users during upgrade

Deployment and configuration of users machines desktop

IBM Global Services – IT Systems Engineer (consultant) Aug 1999 – July 2008

American Re-Insurance, Princeton NJ May 2001 – Oct 2004

Covance, Inc., Princeton NJ Nov 2004 – July 2008

Serve as On-Site Engineer, providing desktop and technical expertise in support for a variety of clients

• Assuming technical support lead while responsible for implementing cost saving technologies

• Experience with enterprise wide Windows migrations

• Working with clients to provide networking and technical solutions for corporate infrastructures

• Introduced new methods of supporting remote sites for improved cost efficiency

• Tracking of client interactions for budget projections and Service Level Agreement negotiations

• Detailed asset management and procurement of goods and services

• Troubleshooting in both LAN/WAN and Windows environments

Blackberry User Configuration on Server

Worked as a technical project lead overseeing the work of 10 technicians responsible for upgrading to Windows 2000 from Windows NT4 and for the rollout to over 2,000 users nationwide.

Responsibilities included training technicians, coordinating the installation of Windows 2000 (GHOST) and overseeing the migration of users’ data from Windows NT4 to windows 2000.

Migrated users’ Ids from Windows NT4 to Windows 2000.

Migrated users’ email data from Lotus Notes to Microsoft Exchange (Outlook).

Installed and configured workstation hardware.

Cambridge Lee Industries (1987-1999)

12 years General warehouse

Picking & packing

Forklift operator & sidewinder

Loading & unloading of trailers & carriers

Shipping & receiving

Owner/Operator, B & B Cleaners Valet Service

11 years of providing quality customer service.

Provided quality service to over 300 clients.

Provided quick response problem solving.

Created own advertising materials using Print Shop Deluxe.

Maintained client records using Quick Books and Excel.

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