Engineer Technical Support
Resume:
Michael Berger
N **B Pinetree Blvd
Old Bridge,NJ 08857
***********@*****.***
General Summary
IT graduate pursuing Microsoft Certified Service Engineer (MCSE) certification. Talents include 19 years IT Technician for IBM, 11 years of outstanding customer service as owner/operator of business in competitive industry; supervisor experience.
Skills
18 Years desktop support
IBM, HP, and Dell Certified
POS installs and uninstalls
Blackberry rollout and support
Remote user support
Project lead of Microsoft 2000 rollout nationwide
Migration and configuration of 1500 systems
Installation and Support of Windows NT4 Workstation and Server.
Installation and Support Of Windows 2000 Workstation and Server.
Installation and Support Of Windows XP Workstation and Server
Installation and Support of Windows 7 Workstation and Server
Configuration and Support of Users in Active Directory
Configuration and Deployment of client workstations.
Installation and Support of hardware on workstations.
Installation and Support of Local and Network Printers
Installation and Support of various software applications
Microsoft Office 2000 – 2016& Office 365
Windows 7, 8 10
Ghost
Lotus Notes
Microsoft Exchange
Microsoft Outlook
Shrink-wrap applications
Knowledge and Implementation of:
Local and Wan Network issues
TCP/IP
Tivoli
Network cabling and Patch panels
Global Dialer
VPN (Virtual Private Network)
VM Ware (Configuration & Support)
SMS
Microsoft Winternals
Blackberry
Certifications
Actively pursuing MCSE certifications
Currently A + Certified
Currently Microsoft Certified Professional
Education
APTECH Computer Institute - Princeton, NJ
Microsoft Certified Systems Engineer Program
Passed Microsoft Certified Program to pursue career as Microsoft Certified Systems Engineer (MCSE)
Kings College - Wilkes-Barre, PA
Computer Information Systems
Employment
TekSystems – IT Systems Engineer (Consultant)
Williams-Sonoma Jan 2016 – May 2018
Provide support for hardware including but not limited to (Work Stations, RF Devices, Printers, Wireless Zebra Printers, Routers, Network, etc.) that are currently installed throughout the institution.
Provide support applications installed on workstations, and services that connect to our servers
Assist in monitoring communication circuits, and network performance.
Document application installations, upgrades and or modifications with time line
Maintain, and assist in applying stringent security policies on current network and workstations
Assist in software, and network upgrades for departments
Developing, and updating images used for deployment, testing and packaging and deploying new hardware and software
Technical resource for analysis team, and their projects
Support for all help desk tickets
Manage the hardware and software inventory as well as equiptment
Support Audio Video equipment
Support McAfee & Symantec antivirus
Design Strategy – IT Systems Engineer(Consultant)
Dr. Reddys Jan 2014 – Nov 2015
Active Directory Admin
Creating users accounts and access
Mobile support of ALL users
Migration of users from Lotus Notes to Outlook
Upgrade of 500 users from Windows XP to Windows 7
Upgrade of 500 users PC hardware
User technical support on-site & remote
Ghosting & imaging of hardware
Elementis Specialties – IT Systems Engineer
June 2011 – December 2013
Blackberry Support and Configuration
Ghosting, imaging, and migration of user data
Installation and configuration of hardware on computers
Desktop technical support of end users during upgrade
Deployment and configuration of users machines desktop
Desktop technical support for on-site and remote users
Office upgrade from Office 2007 – Office 2010
Creating and Administering New Users in Windows 2000 and Windows XP
(Groups, Permissions, and Access).
Technisource – IT Systems Engineer (Consultant)
Verizon Feb 2011 - May 2011
PC Refresh from Windows XP to Windows 7
Hardware Refresh (Desktops & Laptops)
Deployment and Configuration of users machines
Office upgrade from Office 2003 – Office 2007
Deskside and Remote support for end-users
Smart Source Corp – IT Systems Engineer (Consultant)
Convatec Corp. June 2009 – August 2010
Blackberry Support and Configuration
Ghosting, imaging, and migration of user data
Installation and configuration of hardware on computers
Desktop technical support of end users during upgrade
Deployment and configuration of users machines desktop
Desktop technical support for on-site and remote users
CDI Corporation – IT Systems Engineer (consultant)
Johnson and Johnson, Inc. April 2009 – June 2009
Velocity upgrade from Windows 2000 to Windows Vista of over 1000 users
Ghosting, imaging, and migration of user data
Installation and configuration of hardware on computers
Desktop technical support of end users during upgrade
Deployment and configuration of users machines desktop
IBM Global Services – IT Systems Engineer (consultant) Aug 1999 – July 2008
American Re-Insurance, Princeton NJ May 2001 – Oct 2004
Covance, Inc., Princeton NJ Nov 2004 – July 2008
Serve as On-Site Engineer, providing desktop and technical expertise in support for a variety of clients
• Assuming technical support lead while responsible for implementing cost saving technologies
• Experience with enterprise wide Windows migrations
• Working with clients to provide networking and technical solutions for corporate infrastructures
• Introduced new methods of supporting remote sites for improved cost efficiency
• Tracking of client interactions for budget projections and Service Level Agreement negotiations
• Detailed asset management and procurement of goods and services
• Troubleshooting in both LAN/WAN and Windows environments
Blackberry User Configuration on Server
Worked as a technical project lead overseeing the work of 10 technicians responsible for upgrading to Windows 2000 from Windows NT4 and for the rollout to over 2,000 users nationwide.
Responsibilities included training technicians, coordinating the installation of Windows 2000 (GHOST) and overseeing the migration of users’ data from Windows NT4 to windows 2000.
Migrated users’ Ids from Windows NT4 to Windows 2000.
Migrated users’ email data from Lotus Notes to Microsoft Exchange (Outlook).
Installed and configured workstation hardware.
Cambridge Lee Industries (1987-1999)
12 years General warehouse
Picking & packing
Forklift operator & sidewinder
Loading & unloading of trailers & carriers
Shipping & receiving
Owner/Operator, B & B Cleaners Valet Service
11 years of providing quality customer service.
Provided quality service to over 300 clients.
Provided quick response problem solving.
Created own advertising materials using Print Shop Deluxe.
Maintained client records using Quick Books and Excel.
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