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Project Manager Customer Service

Location:
Penn Valley, CA
Posted:
June 18, 2018

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Resume:

BRYAN F. PAYTON, MBA

mailto:P.O. Box **** Oakland, CA 94604 925-***-**** ac5w6u@r.postjobfree.com

Strategic IT Project Manager

Technology & Business Planning IT Delivery Customer Service Business Process Evaluation

Dynamic and decisive IT Project Manager with extensive, hands-on experience dedicated to scope development, requirements identification, strategy development, business impact analysis, issue resolution, and liaison experience to align cross-functional operations to deliver projects on time, within budget, and in keeping with quality assurance expectations.

Interpersonal skills and relationship management abilities result in a resourceful leader that directs concurrent projects through resourceful problem solving and appropriate technical solutions.

A proven consultant with comprehensive IT expertise and strong analytical, planning, communication, and organizational talent seeking an opportunity to join an established, growing organization to deliver broad-based, solutions-oriented management skills.

Strengths & Distinctions:

Requirements Management Project Scope Development Business Intelligence Strategy Business Impact Analysis Change & Transition Management Audit and Compliance Standards Team Leadership Resource Allocation Implementing Efficiencies Quality Assurance Problem Solving Process Improvements PMI Methodologies Workflow Testing & Planning Agile Processes

Professional Experience

January 2018 to March 2018: The First Tee of Contra Costa County. Concord, CA

Business Consultant (St. Mary’s College)

Served key role engaging executive management team to assess operations, identify gaps in productivity and opportunities for improvement, and then implement initiatives to improve existing business processes.

Leveraged business operations and technology skills to implement technology tools and best practices methods to improve membership management and develop improved data tracking abilities through Salesforce.

Aligned Contra Costa office goals with national chapter goals by monitoring communications across executive management and support staff.

Timely developed and delivered in-depth reports on the chapter’s financial health.

Collaborated with stakeholders to manage and implement leaderships skills that included planning, strategy, and problem solving strategies.

March 2016 to December 2017: CSAA Insurance Group. Walnut Creek, CA

Project Manager II

Facilitated the coordination, status reporting, and stability of projects, driving project management processes and methodologies to ensure timely and accurate delivery within budget and quality expectations.

Contributed in-depth technology and project management leadership skills to analyze and evaluate circumstances and operations, resolving complex issues prior to escalation and delivering comprehensive, transparent reporting on issue status to leaderships.

Managed and directed cross-functional teams while managing resources across disparate geographical locations, identifying appropriate methods and procedures to deliver direction to lower-level project managers.

BRYAN F. PAYTON, MBA Page 2

Proactively identified additional staffing requirements to ensure appropriate levels of contributors throughout the project lifecycle.

Protected stakeholder interests by conducting feasibility and cost/benefit analysis, identifying risk and potential roadblocks to develop sound project strategy that mitigated vulnerabilities.

Developed project scope with defined objectives, goals, and KPIs, coordinating scheduling and teams to support Gantt charts itemizing activities and assignments.

Worked closely with finance to coordinate and establish charge codes following detailed budget estimate and costs.

October 2015 to March 2016: Gap, Inc. San Francisco, CA

Resource Planning Analyst (Contractor)

Facilitated technology resource allocation for a large functional areas of the main Gap organization’s IT division, liaising among management teams the IQN team and the Clarity team to deliver cross-functional IT-related projects.

Supported project timelines and deliverables through expert knowledge of the Software Development Lifecycle (SDLC), interpreting resource metrics and allocating resources within an Agile environment.

Worked closely with the Clarity team to identify and allocate required resources utilizing Agile methodologies, supporting operations through in-depth data analysis to ensure accuracy and appropriate compensation and payouts.

Accountable for balancing technology resource allocations across multiple large functional areas, including infrastructure, supply chain, business intelligence and inventory management, balancing in the Clarity PPM on a rolling 3-month basis.

Utilized the Clarity PPM tool to analyze the resource allocation percentages for Gap’s I.T. projects.

Developed and nurtured critical relations to function as an embedded resource across the supporting functional areas.

Additional Experience:

Project Manager Blue Shield. San Francisco, CA

I.T. Project Manager Analyst PG&E. San Francisco, CA

I.T. Project Coordinator Sutter Health. San Francisco, CA

I.T. Project Coordinator Kaiser Permanente. Pleasanton, CA

Education & Professional Development

Master of Business Administration (MBA), Entrepreneurship Saint Mary’s College. Moraga, CA (Graduating 2019)

Bachelor of Science (B.S.), Business Management University of Phoenix. Oakland, CA

Professional Affiliations:

Member, Project Management Institute (PMI), San Francisco/ Bay Area Chapter (1811983)

National Black MBA Association, San Francisco/Bay Area Chapter

Professional Development:

PMP Certification (Expected 2018)



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