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Customer Service rEP

Wilmington, DE
24 per hr
June 18, 2018

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Nastacya Shawna-lee Wallace

*** **** **** **. **********, DE 19802

Phone: 302-***-**** Email:

Objective: Seeking a challenging position where I can utilize my technical and administrative skill to contribute to the success of the company with the development of new skills.

Job Qualifications:

5 years of warehouse/manufacturing experience.

2 year of inventory experience.

8 years of Customer Service.

2 years Housekeeping.

2 years of retail experience.

1 year Welding

1 year of Marketing and Advertisement experience.

2 years of cash handling.

3 Years of Call Center and Account management.

Proficient at managing responsibilities in a high-volume atmosphere.

Excellent record of dependability and reliability.

Collaborate easily with co-workers, as well as working well independently.

Hard worker, quick learner, and ability to assume responsibility.

Back stocking skills.

Ability to work physically with or without reasonable accommodations.

Proficient with basic computer knowledge.


Johnson Controls, Middletown 01/11/2016-03/08/2018

Production Attendant Operator.

Supervise all COS and Welder operator positions(able to perform all COS/Welder tasks)

Cover COS loader and Welder operator breaks.

Inspect line for proper operations.

Perform quality checks as required on check sheets.

Inspect and inventory all PPE for line.

Complete Group sheets for line Setup/Startup/Changeovers.

Look at production schedule/BOM for days scheduled production runs.

Conduct/Assist startup tasks/mold replacement and spray up/separate and plate change.

Welder with changeover and operation as needed.

Manage plate scrap stop-point to stop line and isolate/repair problems with machine (if exceeded escalation must be followed.

Troubleshooting/preventive maintenance.

Perform BES transactions.

Check out/return tooling for line.

Perform quality checks after changeover/startups.

Fill out yellow/red tags for holding as needed.

Keep area clean per 5S standards.

Request work orders via Maximo as needed

Navient - Newark, DE 09/02/2014 to 01/10/2016

Department of Education Contacted Solutions Navigator

The Customer Service Specialist is the front line face of Navient, assisting in-school, grace, current and early-age delinquency federal and private borrowers.

Providing a world-class customer experience while focusing on first call resolution.

Enjoy speaking with customers, crafting solutions and working in a fast-paced productivity focused position environment.

Providing emotional support and financial advice to borrowers through their different paths of life.

Demonstrates efficient time-management skills

Demonstrates effective decision-making skills

Demonstrate excellent written and verbal communication skills Strong analytical skills

Amazon Fulfillment center, Middletown, DE 06/23/ 2012- 08/15/2014

Outbound Problem Solver/ Ambassador Fulfillment Associates

•Focus on customer experience, quality and the safety and productivity of their fellow warehouse associates.

•Handling our internal Customer inquiries for missing items, or orders.

•Completing the necessary research needed to locate and complete a customer’s order in a timely manner.

•Readily support new processes and promote team-oriented environment to enhance productivity, build morals, and control costs.

•Performing production duties and assisting Area Managers with the daily management of the department.

•Train’s new hire and fellow co-workers from other departments as well as playing leadership roles.

• Pack, ship, pick, sort, tote wrangle etc. I am proud to say that I am cross trained throughout the entire tier 1 level in my building, and I am pleased to know that I am an asset to my company.

Bank of America, Newark, DE 07/2011-05/2012 Customer Marketing Sales Associate 2-

•Provide excellent service that exceeds our consumer and small business client’s expectation with solutions that best fit and satisfy their needs while meeting the teams’ daily goal.

•My knowledge of multiple products gives me the ability to deepen and retain relationships through service and sales.

•Perform account-related transactions that Involves, loan applications for credit increase, decrease, adding co-applicant and cross-selling credit cards.

•Solutions/ sales ( direct deposits, balance transfers, mortgage transfers, business cards transfers, up-grades, overdraft protection, cross-selling cards and retail offers) and also referring customers to the appropriate line of business for products that are not supported by my department.

•Investigate and resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with the support of other team members’ to fulfill the request thorough follow ups.

•Displaying trustworthy behaviors with our client’s personal information.


Delaware Technical Community College, Chemical Processing Studies

Stanton, Delaware 01/11/2018-12/10/2018 Diploma

•Delaware Technical and Community College, General Business and Mechanical Engineering Technologies Wilmington, DE 2010-1 year completed

•Dawn Career Institute Certified Medical Assistant

Diploma and Certificate Wilmington, DE 2008-2009

•John Dickinson H.S.,

Diploma Wilmington, DE 2004-2008

•Volunteer Work Wilmington, DE

180 hours Volunteer Medical Assistant Externship, Family Practice 2009

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