Data Entry Customer Service
Resume:
Kabazia Robinson
ST apt h*
Wilmington, De 19805
**********@*****.***
Summary of Qualifications
Customer Service
High Volume Call Center Account Documentation
Financial Recovery
Data Entry/80 Wpm
Microsoft Office Systems
Ten Key/Skip Tracing
Quality Assurance
Experience
UPS/StaffMark Swedesboro, NJ 5-1/
Production
●Processing mail
●Sorting by customers
Amazon/Integrity Staffing 1 1/13-11/17
Warehouse/Sort/Pick/Problem Solve/ Ambassador Trainer Pick
● Check system for broken orders on floor (walls) to collect work in Timely manner (cpts)
● Updating system with correct items to complete order/print pink Slips for reorder
● Collect broken/overages or damage items from floor (walls) /reprocess overages or damage and broken items in system and go to floor (walls) to collect broken orders
● Help fix customers’ orders that are broken or get missing peace complete order
● Complete (cpts) in timely manner (order’s that have been done by a certain time)
● Pull in order from (problem solve cart) to start re working orders (miss/damage or broken set)
● Pick running (going in warehouse floor to collect items needed to Complete order) JackPot
● Working totes that are sent back down line that are (overage/damage/missing from pick) that need to be re worked from Coworkers and pick customers’ orders and Problem Solve (indirect role)
● Fix and reprocess label that can’t scan in system for pending Orders and pull in items that come down line for pending orders and damage/overage items in system
● Work totes that are sent down line from pick to process items sorters can rebin (put work in walls for packers to pack and process orders sort and sort work in bins to ship out to customers
● Tote wrangle (separate items out of totes to ship out to customer) and processing orders on daily basis
First Data /Areotek Newark, DE 8/12-06/13
Data Entry Clerk
● Processing all checks, balancing all accounts per contract and processing all checks that came through mail express or priory same day mail
● Sort work and put away for processing daily, made daily quota and account worked on daily basis per customer accounts
Wells Fargo/Areotek Philadelphia, PA 6/11-5/12
Data Word Processor
● Uploading files using data entry for system conversion and entering confidential customer account information into database
● Training new hires and current employees on new systems and databases and uploading all bank employees into Excel Spreadsheet for tracking purposes and scanning working into system ACJ LEGAL INC Norristown, PA 09/09 - 04/10
Customer Service/Collections
● utilized excellent interpersonal skills to greet and direct customers and responded to inquiries in a fast paced environment in a professional manner
● Processed claims and updated new accounts with precision and accuracy at 70 wpm and performed day to day efficient and courteous customer relations in a fast paced environment
● Conferred with customers by telephone to provide information, cancel accounts, or to Obtain details and Inbound/outbound calls from customers and follow up on credit card payments Education
NEWARK HIGH SCHOOL, NEWARK, DE
High School Diploma
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