Customer Service Data Entry

STEPHANIE SCOLES

*** ******* *** § Bay Point, CA 94565 § Phone: 925-***-**** § *********@*****.***

I am a punctual, diligent, organized, detail oriented, hardworking and professional employee with experience in and around the field of Telecom Expense Management and as an Administrative Assistant. Working primarily with Billing inquiries, SQL server management, Database Integration, Vendor communication, as well as multiple types of reporting. I have related experience with general office practices such as scheduling, computer data entry, Invoice and billing management, and various receptionist duties necessary to the work place. I am customer service oriented and enjoy working with people. I’m proficient in all Microsoft Office programs, as I use them on a daily basis, including but not limited to: Excel, Word, Access, and Power Point. In addition to Microsoft Office programs, I also am proficient in Crystal Reports, SQL Management Studios, Multiple types of Billing software, adobe acrobat, goto meeting, shoretel, and Jira.

Professional Experience

Telemanagement Technologies Incorporated – Walnut Creek CA

Manage multiple accounts for 4 large companies. Some of my daily duties include but are not limited to: Processing Invoices, data entry, daily reports such as Query, Historical and Monthly to name a few, Yearly, Quarterly, as well as monthly spend reports for companies and their employees. As well I work with SQL servers, multiple databases and a variety of telecom vendors and their portals. I also work with programs such as, Excel, Word, Access, Crystal Reports, Adobe, WinBill, Java script, devexpress, Jira, and core FTP on a daily basis. I test, update, and provide support for company dashboards, reporting sites, order desks, and work with the IT team with programming, updating software, coding and reporting any issues.

Systron Donner Inertial – Concord CA

Reviewed, analyzed, and entered data daily on multiple databases such as JDE. Updated product information on the website as well as kept organized and detailed records of product sales. Prepared documents for ITAR licenses, organized licenses alphabetically into file folders as well as adding them into various computer programs so there were both physical and digital copies

San Ramon Futbol Club/Heritage Soccer Club – San Ramon/Concord CA

Focused on player development and structured training sessions. Managed multiple teams. Organized staff and parent meetings to discuss schedules as well as team rules and expectations.

Montecito Senior Living – Concord CA

Worked as a receptionist with various Microsoft systems, used an order desk daily for maintenance work request reporting. I interacted both on the phone and in person with people daily, showing them the utmost respect in order to have 100% customer satisfaction. Planned events for our weekly entertainment, including but not limited to: Catering, Bartending, Booking talent, and set up and tear down of tables and chairs

Heatherwood Memory Care Facility – Walnut Creek CA.

Full time position working to keep Alzheimer and Dementia residence physically and mentally motivated toward health. Event planning for monthly Birthdays and special events such as Christmas, Easter, etc etc

Beyond Chiropractic – Walnut Creek CA

Talked to clients, scheduled appointments, and answered phones. Entered in new client’s data as well as keeping current clients information up to date.

Other Interests

I played Semi-pro Soccer and I love sports but my main passion is working with people and providing great customer service and support. I love a challenge, learning new things, working with others, and problem solving.

Education

Diablo Valley College - Pleasant Hill, CA

General Education