Customer Service Sales
Resume:
Noely Hernandez
Miami, FL 33183
Email: **************@*****.***
MANAGEMENT /CUSTOMER SERVICE/ ADMINSTRATIVE ASSISTANT PROFESSIONAL / SALES SUPPORT / TLM MANAGEMENT SUPPORT
Profile
More than 10 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales, staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
Possess solid computer skills.
Excellent working knowledge using, Outlook, Microsoft Excel, WordPerfect, Microsoft Word, Microsoft Power Point, Microsoft Publisher, Photoshop
Panalpina, Inc programs: Paws, CHB, Paid, Thin Client, US Imports, FOS, Warehouse Inventory Control, Customs Clearance, Pantrace, XCP, SeaWader, PRT, AES Cargo Point, SAP TM
ACE – AES Direct
A team player, acknowledged as “Total Quality Customer Service Professional.”
Control office supplies and expenses. Accounts Payables. Hazmat Certify
Notary Public
Languages
Ability to speak, read and write in both English and Spanish
Employment
Panalpina Inc.
2014 - ……
Regional Ocean Freight Rates and Tariff Coordinator 2017-…
Support to Trade Lane Managers
Rates validation
Rates submission to Panalpina’s SAP – TM System and GPM
Updates to agreements when applicable or increase of (GRI, LSF, BUC and other surcharge)
Support mitigation with carriers
Maintain and updates to local agreements.
Internal support to Panalpina’s Business Units and Sales Support Agents.
Quoting and validation of rates on SAP-TM System.
BSC (Business Service Center) – Country Ocean Export Supervisor 2014-2017
Supervisor of eighteen employees
Payroll approval: time cards, vacations, sick time requests.
KPI/s Reports: checking if department is meeting monthly goals, reports run on ODW than export to Excel, collecting numbers of shipments process between both LCL and FCL ocean export department.
Internal Customer Service, one on one contact with panalpina offices, reviewing process and documents for old and new clients.
Supporting, supervising data entry, to meet daily documentation cut offs.
AES Filing: Making sure all data is correct to submit customs based on USA compliance, ACE access for AES Direct Filing, submission of cargo ITN based on carrier doc cut off.
Mitigation with carriers and internal customers on pricing.
SAP TM – SUPER USER
Trainer, new business implementation, and agents developing.
Supporting management with new employees, systems and business implementation: like transitions into new systems like SAP TM, participating in business transitions analysis both national and international.
Sales support: meeting with new and established clients, taking them over the documentation process and requirements in order to move the cargo.
Road Raiders Logistics
2013 - 2014
Logistics Coordinator / Sales Support Agent
Office Administration / Sales Support
Data Entry, bookings, update reports, billing processing
Ocean Exports / Imports and domestic empty miles Operations (US, Hawaii, Alaska, Puerto Rico)
Sales Calls
Constant communication with carriers, and customers
Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Panalpina Inc.
Customer Service Representative/Administrative Assistance /Data Entry Agent
Work with sales professional and operations manager to establish new office in Pharr, TX.
Support sales reps in opening new accounts and upgrading existing service.
Quickly and effectively solve customer challenges.
Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Office Administration and accounts payables control.
Inbonds cancelations and clearance Imports and Exports US Customs.
Ocean Exports Operations (Document Processing Agent)
In charge of 5 different office in the USA, creating all the documentation entries
Constant communication with carriers, and inside customers
2010 - 2013
Express Employment Professionals
2008 - 2010
Customer Service / Administrative Assistance
Responsible for planning manager’s agenda, office organization and daily operations.
Help customers with their needs.
Responsibilities included:
Review daily meetings schedules, assisting manager with sales support, follow up calls regarding monthly events.
Organize committee meetings
Data entry, validation of documents, processing payments and new registrations.
Help with payroll entries (hours validations, submissions of working hours of employees)
Generate office supplies orders.
General administration tasks.
Education
The Art Center Design College, Albuquerque NM 2003 - 2007
Associate of Arts: Interior Design
References Furnished Upon Request
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