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Manager Project

Marble Falls, TX, 78654
June 18, 2018

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Professional Profile

A results-driven software development and project executive with diverse experience and member of senior management team with Fortune 100 companies, start-up ventures, and consulting engagements who will bring to your organization:

A leader who continuously seeks innovative ways to improve operation productivity through introduction of new technologies, systems, processes, and controls

Experience aligning product development organizations with key business objectives to achieve dramatic bottom-line product delivery results

A superior team builder and coach, skilled at inspiring confidence, leading by example, and managing and growing high-performance teams committed to quality

Extensive experience within intense and demanding environments – an uncanny ability to ‘rescue’ projects/teams in trouble

A well-honed problem solving expertise along with a comfortable “team focused” professional manner who always uses a non-imposing leadership style of “leading from the front”

Professional Competencies

Business Domain Experience:

Transportation industry systems

Large web e-commerce/information sites

Web development of legacy systems

Product service ticket tracking systems & processes

Insurance systems & processes

Shop floor control, MRP, supply chain systems, order entry

ERP, e/social-Commerce and CRM systems

Product inventory demand forecasting systems and processes

Data warehousing/reporting systems

Cutting-edge networking (VPN) products and Cloud

Production support, network, and data center support products

E-mail, telecom, Association Management and e-Learning systems

Strong in:

Strategic/tactical organization initiatives and product lifecycle planning

Business ROI, product vision and road map

Agile processes, QA/process improvement

Product management, program management, project management, SDLC, and vendor management

Project finances, project tracking, work breakdown structure (WBS), on-off shore development

Resource planning and allocation, project reporting, metrics

Software development management & methodologies: (Waterfall/ISO, MSF, RUP, Spiral, P+, Method1, RAD, ICONIX, Agile: AUP, Scrum, XP, Scaled, SAFe, Crystal, Kanban, Lean)

Tools: Leankit, VersionOne, JIRA (Greenhopper),Rally, MS Project, Basecamp, Mingle, Redmine, Clarity

Formal Education

BSCIS, City University, Seattle, WA

AAS – Mfg. Engineering, Green River Community College, Auburn, WA


Multiple Project Management Certifications (George Washington University, Boeing, Microsoft, Dell)

Certified Scrum Master (CSM), Agile Professional/Certified Agile Coach (ICAgile)

Scrum Certified Product Owner (SCPO), ICAgile Certified Scrum Professional, ICAgile Certified Trainer.

Six Sigma Black Belt (via Dell & GE), ITIL & Attribute Driven Architecture (via Carnegie Mellon SEI)

Boeing Computer Systems Engineering Apprenticeship, (Boeing Education Services, CMM Level 4)


Project Management Institute (PMI) Agile & Scrum Alliance ICAgile

Software Association of Oregon American Society for the Advancement of Project Management

SEI Carnegie Mellon Institute Association of Information Technology Professionals

Association for Information Systems IEEE Computer Society

Professional Experience

Sr. Manager, Enterprise Programs; SM/Agile Coach/Trainer

Object Rocket (a Rackspace company) Aug 2017 – current

Head of Programs; Agile Coach for the Product department. Ran a full Technology Agile transformation.

SM/Coaching/Training 4 value stream product teams in Agile concepts

Executing an ‘Agile Inception’ practice for Enterprise Program deliveries

Assisting the General Manager with practices which deliver product and support in a predictive manner

Enterprise & Team Agile Scrum Master/Coach/Trainer

Epsilon, Dallas, TX November 2016 – Aug 2017

Head Agile Coach for the Epsilon Agile Coaching Office and helped drive a full Technology Agile transformation.

Coaching 6 value stream product line resources in Agile (16 teams)

Only Agile Trainer

Responsible for developing and executing training of 400+ employees – US/India

Classes developed and delivered are:

Agile Delivery Machine

Effective Agile User Stories

The Product Owner role

Lead Enterprise Agile Development Scrum Master & Agile Coach - DCE

Southwest Airlines, Dallas, TX December 2013 – Nov 2016

Initially a consultant for the dotcom/international product solutions organization and functioning as a Scrum Master/Coach duel role, I assisted my teams with release planning by value, vertical slicing of the demand team's ask, backlog creation and all typical Scrum Master functions.

Upon the decision by the SVP of Product Solutions to move to a full company Agile framework, I was moved to become the head coach for the Development Center of Excellence (DCE) and participate in a full SWA Technology Agile transformation.

Scrum Master for three delivery teams in Dotcom/Kiosk/Mobile organization

Coach for the Dotcom/Kiosk/Mobile organization

Lead Coach for the PS DCE - responsible for their training, hiring and onboarding

Coaching three (of seven) PS Directorate product line resources in Agile (1x1 with teams, SMs, POs, Release Mgrs, Leaders)

Only Agile Trainer in DCE

Responsible for developing all SWA-specific training materials, CBT courses, and perform actual class training execution of 800+ employees (IC's & Leadership)

Classes developed and delivered are:


SWA Agile Delivery Machine

Agile Inception phase Facilitator training

Effective Agile User Stories at SWA

The SWA Product Owner role

Agile Leadership @ SWA

Sr. Manager, Agile SDLC/COE (Center of Excellence)

Rackspace Inc., San Antonio, TX February 2011 – December 2013

Own the Scrum Master duties and the implementation and training of Agile Scrum, Kanban and other SDLC methodologies/frameworks to multiple software development teams in support of the next generation of Cloud service products

Responsible Manager for all Rackspace Scrum Master and Agile SDLC Project Manager resources in multiple US locations

Performed Agile Scrum Master/Coach/Trainer duties to twenty four teams of cross-organizational product development staff

Supported all Rackspace organizations with Agile coaching and SDLC methodology implementation practices and strategies

Created training programs and trained instructors in support of software development methodologies and practices

Implemented processes, metrics and strategies as appropriate to the organization’s goals with regard to SDLC software delivery and project management

Director, Development Scrum master/Program & Project Management

CCI, Inc. (contracting consultant for AT&T) Austin, TX January 2010 – February 2011

Partnered with head Agile Transformation Coach in the implementation of Agile Scrum & Kanban frameworks into an existing Waterfall development environment in support of the next generation of wireless product services efforts.

Managed contracted development, project management and Scrum Master resources

Performed all Scrum Master and Scrum Coach/Trainer duties to five teams of cross-organizational staff

Implemented processes, metrics and strategies as appropriate to product/people at hand

Director Information Technology and Agile Product Development

Association of Certified Fraud Examiners (ACFE, Inc.), Austin, TX November 2007 – October 2009

Direct report to CEO responsible for hands-on project/program management, budget, staffing, mentoring, training, IT services and support, and product/application development and infrastructure in support of all business activities required to serve staff and membership needs. Included company website, web services, e-Commerce, e-Learning, CRM, Sales and Call Center applications.

Implemented Agile Scrum & Kanban methodologies for new-product development teams; Performed as Agile Scrum Master/Coach/Trainer duties to teams

Managed all IT & cross-functional product development staff and performed all project management (multiple concurrent), SOW, RFP/RFI, and QA operations

Identified need & planned physical and logical IT infrastructure roadmap (CMMI/ITIL) in support of Enterprise mission, strategic, tactical and ad-hoc programs. Managed full infrastructure offload migration.

Software Development Management Consultant

Austin, Texas January 2006 – November 2007

Provided executive-level consulting to organizations in areas of software development practices and methodologies (Agile, Kanban, XP, ARUP), project management mentoring, PMO implementation, RFP/RFI functions, developing RFP, off-shore development management, Six Sigma and Agile process improvements. Major clients included Hoovers Online, Compass Learning, BlueSpace International, Spotify, Texas State Agency HHSC, and ReCare Health Systems.

Director Applications Delivery

Kinnect Inc./Lloyd's of London, Austin, TX February 2005 – October 2005

A Web SaaS start-up company funded by Lloyd’s of London and later closed due to adverse insurance domain environment. Product was international (UK/US) web service infrastructure for management of all aspects of Corporate Property Risk process and claims data (.Net).

Evaluated, recruited, led and developed top technical, project and QA talent

Directed & coordinated all US/UK program’s planning, design, development, RFP approach and performed all Project Management, Scrum Master/Coach/Trainer and QA operations using PMI, Scrum and XP project methodologies per each locations choice (UK & US)

Directly responsible for delivery of planning, requirements, development, IT, and QA staff, RFP/SOW and off-site vendor partner relationship, as well as on-shore/off-shore programming staff (UK, India)

Accountable for budget, staffing, mentoring, training, project planning, project execution, coordination with UK and India management and development staff; directing requirements process, design, and QA test execution

Software Development Management Consultant

San Antonio and Austin, Texas June 2004 – February 2005

Provided consulting to organizations in areas of software development practices and methodologies, IT ITIL organization structures, project management mentoring, PMO implementation, RFP/RFI functions, developing RFP, off-shore development management, Six Sigma and Agile process improvements. Major clients included Fusion Technologies (H.E.B.), Tek Systems (USAA), and The Harbor Group (State of Texas).

Director, Global Application Development

CP Ships – company sold, Tampa Bay, FL September 2003 – May 2004

Developed a global, unified web-based application for the management of international shipping to replace twelve individual mainframe legacy systems provided by CP Ships’ twelve shipping conglomerate’s systems (J2EE).

Managed all aspects of the program, including definition, execution and implementation of Agile (ARUP) development programs designed to replace all major modules of current (mainframe) Global Shipping Logistics Systems

Performed Agile Coach/Trainer duties, managed project managers, BAs and 4 development teams

Directed the operations of all new product development staff (in-house, UK, India) and a PMO while coordinating with the Chief Architect and all lines of business on thin client web design and implementation plan for new system

Directed all budget, PMO, RFP/SOW, staff assignments, mentoring, and project planning & execution of 17 concurrent major subsystem and nine follow-on projects and their associated data warehouses

Introduced, trained and provided all documentation to global development staff on AUP (Agile RUP) methodology

Vice President, Engineering / MIS

Flatrock, Inc.- company sold for IP, Portland, OR 2000 - 2003

Startup company whose product seamlessly traversed all network implementations to provide B2B sharing of applications, data, video, audio as defined by each business partner desiring to share information. Program involved hardware/software solution to VPN limitations and complexity of network protocols when providing tunnels into a corporate network (Java).

Responsible for introducing and training on chosen development and project methodology (Agile) to entire company

Perform all Agile Coach/Trainer duties and did DB development (MySQL)

Successfully managed team (cross functional Dev., QA, project manager, IT support) to a first full-product release within five months of start date. Developed plans and executed to plans; MIS support needs, product upgrade process, company product vision (five-year), and product architecture (MVC).

Working with CEO, COO, CFO, and VP Sales, contributed to all aspects of company operations, i.e., hiring plan, budget, benefits plan, bonus plan, stock award plan and strategic growth plan

Managed several simultaneous multi-million dollar projects which included R&D, design, application development, infrastructure, technical strategy, QA, product delivery and web-based customer service development

Acting Director/IT Home and Small Business division

Sr. Manager/IT for Sales, Marketing & Services division

Sr. Project Manager & DB programmer/America’s Forecast Group

Dell Computer Corporation, Round Rock, TX 1997 - 2000

Hired as Senior Manager of America's Forecasting System PMO/cross-functional development group. Within three years was acting Director and added the Sales, Marketing, Services (SMS) Data Warehouse team, SMS HR Systems development team, Dell Marketing CRMS development team, SMS Production Logistics team, and Home & Small Business (HSB) product development & support staff.

Managed the division PMO, technology and project plans, vision, decisions, staff operations, projects, business partner relationships, vendor relationships, budgets, and operations of six department managers/project managers and more than 50 cross-functional development individual contributors

Deployed/led deployment of more than 12 major software application projects (multi-million dollar) to their customers (US, Canada and UK implementations). Delivered application highlights:

Website product purchasing enhancements (E-commerce) World-wide system/peripheral JIT for Dell’s Supply Chain

Asset mgmt. system (web-based Supply Chain solution) Corporate Data Relationship Management System (CRM)

America's Forecasting System (global delivery of predictive inventory system) Major renovation of Data Warehouse

Managed and controlled process for changes using effective change/release management techniques

Implemented/introduced MSF, ITIL, CMMI, Agile processes as applicable and productive to departments

Sr. Project/Program Manager

Sr. Analyst

Application Programmer

Microsoft Corporation, Redmond, WA 1993 - 1997

Employed as Developer for commercial applications, migrated to Systems Analyst and finally Project Management

Senior Project/Program Manager with responsibility of providing software systems in support of Computer Operations Network (CON) organization, MS Supply Chain and later, Microsoft Products division

Provided 28 various software applications in support of operational and strategic needs

Established/adjusted work procedures to meet or improve software delivery processes (MSF, CMMI, RAD)

Managed several MS Products division technical and business teams during the successful module developments of MS Project, MS NT, and MSN v1.0

Systems Analyst

Systems Application Programmer

Surface Modeling Engineer/ CAD/CAM Engineer

Boeing Commercial Airlines, Auburn, WA 1984 - 1993

Employed as Developer for Surface Modeling Engineering, CAD/CAM Engineering and Application Programmer

Senior Systems Analyst for Automated Fabrication Center project

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