CURRICULUM

VITAE

FOR

AMANDA KHOZA

PERSONAL DETAILS

Amanda NompumeleloKhoza

** ****** ****

900**********

akhoza30gmail.com

071-***-****

South African

Black

Female

PHYSICAL ADRESS

2904 Kings Road,Clermont

Pinetown

3602

EDUCATION

Pinetown Girls High School

Matric : Jan 2005 - dec 2009

PERSONAL DETAILS

Amanda NompumeleloKhoza

24 August 1990

900**********

akhoza30gmail.com

071-***-****

South African

Black

Female

PHYSICAL ADRESS

2904 Kings Road,Clermont

Pinetown

3610

EDUCATION

Pinetown Girls High School

Matric : Jan 2005 - dec 2009

Edcon / Accenture 2013 - 2017 :

Customer services call center agent : Resolving queries on edgars or jet accounts (balance,

installment, interest extra charges, insurances). Assisting with account statement or NSC letters. Request, escalating queries to relevant departments eg : Fraud,itc, attorneys, debtors admin.

Delivering first time resolution experiences to clients and excellent customer service.

Calling new edgars / jet clients welcoming them and offering Hollard insurances.

Administrator : handling account queries that are sent by email or fax from customers. Handling the query withing a turn around time of 48 hrs. Queries include sending requested letters to customers, printing,emailing, faxing. Transferring account queries to relevant departments.

REFFERENCES : Supervisor,Nosisa – 082*******,

RAVI`S PART CENTRE

RECEPTIONIST : Answered and accurately directed phone calls professionally, greeted clients

and visitors positivley, scheduling meetings, ordering correct car parts and assisting with administrative and clerical duties such as faxing, copying and organizing / maintaining files, emails and fax.

OLD MUTUAL 2011

Filling Clerk for financial advisor

REFFERENCE : Pat Mdadane – 031-***-****

DELOITTE AND TOUCHE

Data capturing : Responsible for capturing national student data on to the system.

1year contract

REFFERENCE : Babongile – 031-***-****

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