Customer Service Services
Resume:
CURRICULUM
VITAE
FOR
AMANDA KHOZA
PERSONAL DETAILS
Amanda NompumeleloKhoza
akhoza30gmail.com
South African
Black
Female
PHYSICAL ADRESS
2904 Kings Road,Clermont
Pinetown
3602
EDUCATION
Pinetown Girls High School
Matric : Jan 2005 - dec 2009
PERSONAL DETAILS
Amanda NompumeleloKhoza
24 August 1990
akhoza30gmail.com
South African
Black
Female
PHYSICAL ADRESS
2904 Kings Road,Clermont
Pinetown
3610
EDUCATION
Pinetown Girls High School
Matric : Jan 2005 - dec 2009
Edcon / Accenture 2013 - 2017 :
Customer services call center agent : Resolving queries on edgars or jet accounts (balance,
installment, interest extra charges, insurances). Assisting with account statement or NSC letters. Request, escalating queries to relevant departments eg : Fraud,itc, attorneys, debtors admin.
Delivering first time resolution experiences to clients and excellent customer service.
Calling new edgars / jet clients welcoming them and offering Hollard insurances.
Administrator : handling account queries that are sent by email or fax from customers. Handling the query withing a turn around time of 48 hrs. Queries include sending requested letters to customers, printing,emailing, faxing. Transferring account queries to relevant departments.
REFFERENCES : Supervisor,Nosisa – 082*******,
RAVI`S PART CENTRE
RECEPTIONIST : Answered and accurately directed phone calls professionally, greeted clients
and visitors positivley, scheduling meetings, ordering correct car parts and assisting with administrative and clerical duties such as faxing, copying and organizing / maintaining files, emails and fax.
OLD MUTUAL 2011
Filling Clerk for financial advisor
REFFERENCE : Pat Mdadane – 031-***-****
DELOITTE AND TOUCHE
Data capturing : Responsible for capturing national student data on to the system.
1year contract
REFFERENCE : Babongile – 031-***-****
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