Kathie A. Small
Norfolk, VA ****4
Cell 757-***-****
E-Mail: *********@*****.***
Education: ITT Technical Institute, Norfolk, VA
Pursuing an Associate of Applied Science in Medical Assisting 2014-2016
Bryant & Stratton College, Virginia Beach, VA
Associate of Applied Science in Human Resources
Cum Laude Graduation date: May 2009
Professional Experience:
Owner Referral Agent -Gold Key Resorts VA Beach. VA August 2014- April 2015
Assisted owners in setting up tours of Gold Key for referred friends & family
Helped owners sort through their credits for tours taken at Gold Key for credits
Kept track of the tours/sales for commission
Customer Care Representative - World Travel Holdings VA Beach, VA December 2010 – May 2014
Assisted inbound callers with purchases of Cruises from various cruise lines
Completed customer service duties for WTH clients
Helped Travel Pros/New CCR’s with their duties in a supervisorial role
Order Entry Operations - QVC Seasonal Chesapeake, VA August 2013- January 10, 2014
Entered orders for clients of QVC
Transferred QVC to Customer Care
Sales Representative -Precious Gem VA Beach, VA May 2011 – August 2013
Assisted clients with purchases of fine jewelry purchases
Wrote up orders for repair
Opened and closed store by setting up jewelry based on store planograms
Assisted Retail Sales Operations -Verizon Wireless VA Beach, VA September 2006 – June 2010
Performed Sales Duties
Scanned inventory every morning
Assisted customer with bills/technical issues
Excelled as team player/handed off sales to sales reps
Completed VZ Learns/training classes in a timely manner
Assisted with Openings/Closings; Merchandising
Achieved NPS score of 75%
Ordered change and prepared money for closing/opening shifts
Public Information Specialist I - City of Virginia Beach VA Beach, VA July 2002- Sept 2006
Insured quality customer service when responding to information inquired
Provided emergency preparations and precautions to the public
Utilized GIS (Geospatial Information Systems)
Assumed ALPHA status in case of emergency or inclement weather
References and Portfolio Furnished on Request