Customer Service Sales

Kathie A. Small

**** ****** ***

Norfolk, VA ****4

Cell 757-***-****

E-Mail: *********@*****.***

Education: ITT Technical Institute, Norfolk, VA

Pursuing an Associate of Applied Science in Medical Assisting 2014-2016

Bryant & Stratton College, Virginia Beach, VA

Associate of Applied Science in Human Resources

Cum Laude Graduation date: May 2009

Professional Experience:

Owner Referral Agent -Gold Key Resorts VA Beach. VA August 2014- April 2015

Assisted owners in setting up tours of Gold Key for referred friends & family

Helped owners sort through their credits for tours taken at Gold Key for credits

Kept track of the tours/sales for commission

Customer Care Representative - World Travel Holdings VA Beach, VA December 2010 – May 2014

Assisted inbound callers with purchases of Cruises from various cruise lines

Completed customer service duties for WTH clients

Helped Travel Pros/New CCR’s with their duties in a supervisorial role

Order Entry Operations - QVC Seasonal Chesapeake, VA August 2013- January 10, 2014

Entered orders for clients of QVC

Transferred QVC to Customer Care

Sales Representative -Precious Gem VA Beach, VA May 2011 – August 2013

Assisted clients with purchases of fine jewelry purchases

Wrote up orders for repair

Opened and closed store by setting up jewelry based on store planograms

Assisted Retail Sales Operations -Verizon Wireless VA Beach, VA September 2006 – June 2010

Performed Sales Duties

Scanned inventory every morning

Assisted customer with bills/technical issues

Excelled as team player/handed off sales to sales reps

Completed VZ Learns/training classes in a timely manner

Assisted with Openings/Closings; Merchandising

Achieved NPS score of 75%

Ordered change and prepared money for closing/opening shifts

Public Information Specialist I - City of Virginia Beach VA Beach, VA July 2002- Sept 2006

Insured quality customer service when responding to information inquired

Provided emergency preparations and precautions to the public

Utilized GIS (Geospatial Information Systems)

Assumed ALPHA status in case of emergency or inclement weather

References and Portfolio Furnished on Request

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