Customer Service Sales

B R A N D O N G R E E N

Reno, NV *****, 205-***-**** *.*******.*****@*****.***

- EDUCATION & OUTLOOK -

THE UNIVERSITY OF ALABAMA IN HUNTSVILLE

B.S.B.A Marketing Management, 2014

DISNEY COLLEGE PROGRAM

“Mouse-ters” Marketing Certificate, 2009

My name is Brandon. I have over a decade of experience with content strategy and media production. My skill set has been tailored to produce meaningfully emotive/expressive/in- formative content and maximize the effectiveness of communication channels, whether for internal or external affairs. My skill set is well balanced with relation to customer service, media production, strategic management, brand identity, and marketing strategy. During college I spoke with several professors after performing well on class projects; they each encouraged me to begin freelancing before graduation. I evaluated the skills I had been de- veloping since high school and solidified my freelance efforts, forming what is now my per- sonal brand and online portfolio. I have since worked a number of jobs involving customer service, media production, and management while maintaining my own LLC wherein I pro- duce content for small businesses and large families.

- PROFESSIONAL EXPERIENCE -

BOOKOFDIESEL.COM -BIRMINGHAM, AL

owner

I began freelancing in 2007. During college, around 2012, I began to focus my efforts into what would become bookofdisel.com –my personal brand, gallery space, and portfo- lio. I offer content strategy, brand management, and portrait photography services to bud- ding businesses.

• Lead the design and production of multimedia campaigns, handling budgeting, scheduling, production coordination and progress tracking.

• Provide information to help companies determine their position in the marketplace.

• Identify, develop, or evaluate marketing strategy, based on knowledge of estab- lished objectives, market characteristics, and cost and markup factors.

• Plan or conduct market or public opinion research to test products or determine potential for product success, communicating results to client or management.

• Develop pricing strategies, balancing firm objectives and customer satisfaction.

• Develop and implement procedures for identifying advertising needs.

• Develop and implement web content based on marketing objectives.

• Measure the effectiveness of marketing, advertising, and communications programs and strategies.

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SUMMER CLASSICS -PELHAM, AL

Operations Assistant

This company designs and manufactures luxury indoor / outdoor furniture for their own retail showrooms, contracted vendors worldwide, and several international private labels. This is the international headquarters for brand concept, industrial design, corporate af- fairs, manufacturing & distribution. Though I interviewed for a part-time receptionist/ greeter-oriented position, my prior experience led to the role being upgraded to a blended, full time managerial + retail assistance position. Before leaving, I was considered for a contract photographer position; I have official sample product photos from an exclusive, whiteroom session in my portfolio.

• Assisted the Operations Manager in inventory maintenance, & data entry.

• Greeted + filtered guests & design professionals based on interest, intent, and in- volvement to satisfy ultimate design requirements by lifestyle and taste.

• Assisted in retail employee management during an unforeseen overhaul of local retail employee hiring, management, and pay structure.

• Participated in monthly inventory cycle counts and yearly inventory preparation / execution for both Summer Classics and Gabby Home brands.

• Assisted in order and data entry in specialized SYSPRO ERP system for local guest orders as well as corporate necessities (such as: pieces necessary for photoshoots).

• Correctly re-coded documents according to Company policy.

• Helped drive sales during the slow season to record highs. FAITH CHAPEL CHRISTIAN CENTER -BIRMINGHAM, AL

Multimedia Producer

When I arrived, the organization was completing a transition to high definition equip- ment; as such, there was a need to restructure their departments and processes. I was there to help re-evaluate and re-organize operational efforts while creating custom con- tent for weekly updates, events, and lecture series. Subsequently, I took time to help my wife adjust to our first pregnancy while working smaller jobs and completing projects around our newly purchased (first) house.

• Participated in design and production of multimedia campaigns, handling budgeting and scheduling, while assisting with such responsibilities as production coordination, and progress tracking.

• Re-focused content creation efforts to accommodate a more engaging style of in- formational relay, resulting in a 65% increase in congregational involvement.

• Increased YouTube viewership and engagement retention by on average of 150% for videos wherein I was involved in the production process compared to those be- fore my involvement.

• Co-wrote, edited, and co-directed a major video-short campaign launch, increasing weekly YouTube viewership by a spike of 1000% -gaining 10k+ total views to-date across the first two series videos; the full video series has gained 18k+ views to- date (since 2015). I served as the screenwriter for the first two videos in the series.

• Organized information to plan, budget, schedule, and implement site-wide advertis- ing campaigns, both physical and digital to maximize reach.

• Conducted film screenings for directors and members of production staff(s).

• Developed manuals, texts, workbooks, or related materials for use in conjunction with production materials or for training purposes. Brandon Terrell Green // 205-***-**** // *.*******.*****@*****.*** // 3221 Fieldale Drive, Hueytown, AL 35023 - 2 of 3

• Helped to restructure service flow/content creation timetable with the executive team(s), leading to a more engaging on site experience for guests. VON MAUR -HOOVER, AL

Sales Associate/Department Manager

This was my first job after college. I worked in the Women’s Shoe Department amidst understaffing and several ongoing managerial shifts. I was highly involved in an invento- ry overhaul of the women’s shoe department that increased sales to record highs during the slow season. While leading the moving efforts I maintained an above average sales record despite having less active ‘sell time’ on record. This led to a promotion immedi- ately after my probationary period to Department Manager of Children’s Shoes. After another successful season (reflected below), I left due to understaffing issues.

• Conducted orientation sessions and arranged on-the-job training for new hires.

• Reviewed operational records and reports to appropriately project sales by size, gender, and brand.

• Led a department-wide 30% increase in sales by monitoring customer preferences and determining appropriate focus of sales efforts.

• Directed and supervised employees in sales, receiving inventory, reconciling cash receipts, or in performing services for customers.

• Redirected credit card initiative efforts to revitalize the number of applications, re- sulting in a 120% increase in approved applicants.

• Facilitated another 20% sales increase by re-staging the sales floor and changing the sale displays.

My career began as a high school student. I was helping a local clothing brand to ex- pand their audience beyond their collegiate following during the early days of mainstream social media [around the mass transition from MySpace to Facebook, circa 2006]. My first glance into brand management came at the chance to direct photoshoots for digital only promo flyers, makeshift ‘lookbooks’ and behind-the-scenes snapshots while participating in local fashion shows. After a few successful shows, we decided to host our own fashion show at Stillman College, a first of it’s kind as a student organized fashion event. A fellow col- league and I led in efforts to bridge the collegiate and high school audiences of the Tuscaloosa, AL area to host one of the largest, non-sponsored, non philanthropic events in the history of the school. My involvement with the brand continued to grow, but I wasn’t aware of how much influence I held. After some time, I noticed that the owner(s) were having an issue with engagement retention due to mismanagement of funds and brand equity; I didn’t know those words at the time, I was simply aware of something I no- ticed which I wasn’t able to convey. After my first semester in college, I was accepted into the Disney College Program in Orlando, FL. While there I took classes in Marketing and Engineering, which was my major at that time. After one day in the marketing course, I realized that I was in the wrong field. I came back to school following my internship and changed my major to Marketing Management, where I began to learn the names for the business principles I had been observing and the acumen I had been gaining since my high school days. I have since directed my efforts towards increasing my knowledge skills and abilities -helping several small businesses around the Birmingham and Huntsville areas. My multimedia production expertise to includes photography, videography, music composi- tion, digital audio engineering, sound design, graphic design, and web maintenance. Brandon Terrell Green // 205-***-**** // *.*******.*****@*****.*** // 3221 Fieldale Drive, Hueytown, AL 35023 - 3 of 3

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