Franklin W. Okoh

Address: **** ***** ****** **. ****** TX 75254

Phone: 214-***-**** Email: ac5vxc@r.postjobfree.com

OBJECTIVE: To pursue a career in information technology world with the opportunity to gain

valuable experience in the IT’s ever-changing field.

PROFESSIONAL PROFILE

● Enjoy helping people through consultative sales and educate customers.

● Building a relationship of satisfaction with customers and increased sales.

● Outstanding verbal and good communication skills.

● Consistently maintain a positive attitude and enjoy helping people.

● I am adaptable, a strong team player and able to use my own initiative and work well under

Pressure with great attention to detail and achieve target supporting.

● Installed different software on users’ computers, in accordance with their specific requirements.

● Connected peripherals equipment to main computers and configured them appropriately.

● Ensured that all computers were properly secured by installing and upgrading antivirus software

● Able to troubleshoot and upgrade mobile devices, installing and uninstalling mobile applications

with android, and iOS

TECHNICAL SKILLS

● Certifications: Passed A+ 901, working on A+ 902, going through Network+,

Security+, Cloud Technology, Network Fundamentals, Operating

Systems Fundamentals, MS Office, IT Professional Communication,

Career Development, Introduction to Routers & Switches,

Installing & Configuring Servers, working towards certifications

● MS Applications: Microsoft Office Suites (Excel, Word, and PowerPoint) Office 365.

● Browser: FireFox, Google Chrome, Internet Explorer, Microsoft Edge.

● Operating Systems: Windows XP, Windows 7, Windows 8, Windows 8.1, Windows 10

Android, Apple iOS.

● Security: Windows Defender, Avast Antivirus, ESET nod32, McAfee, AVG, Lookout.

● PC Monitoring Software’s: CPU-Z, GPU-Z, CPUID, Open Hardware monitor.

PROFESSIONAL HISTORY

Prime Systems, Plano Tx

Laptop Technician

January 2018 -March 2018

● Installations and removal of hardware.

● Installations and replacement of screens and updates for full functionality.

● Working on replacing over six thousand laptops on all Plano ISD districts

● Provided personalized service and exceptional expertise.

● Provided up to date scans of laptops to make sure all laptops are scanned and sent to their

different and individual destinations.

● Motivate team members through verbal and non-verbal communication.

Passionate Sales and Repairs, Dallas Tx

Customer Service/Technical Support

December 2016-December 2017

● Troubleshooting and configuring issues with viruses using anti-virus software,

installations, and removal of hardware and other peripherals.

● Provided installations and updates for mobile devices, such as android iOS and computers.

● Provided diagnosis for laptops and mobile devices.

● Provided personalized service and exceptional expertise to customers.

● Communicated strong up-to-date knowledge of products.

● Provided account terms and payment information to customers.

● Extensive knowledge of the company’s products.

● Motivate the team members through verbal and non-verbal communications.

● Cross-selling and up-selling of different products and services which helped to improve the

bottom-line of the company.

I-Qor, Dallas Tx

Customer Service Representative

February 2016-July 2016

● Making inbound and outbound calls regarding customers accounts.

● Respond to questions and concerns about service and escalate calls appropriately.

● Consult with customers to evaluate needs and determine best options.

● Counsel customers on options for service and coverage.

● Upgrade service and offer additional service packages or options.

● Consistently improve customer satisfaction through the expert resolution of conflicts, issues,

and concerns.

● Responded to general inquiries from the customer, via telephone and e-mail.

● Took payment from customers regarding their account and services.

● Maintained up-to-date knowledge of product, policies and upgrade changes.

● Developed highly empathetic client relationships and earned a reputation for delivering

Exceptional customer service.

● Awarded for consistently exceeding my goals.

● Helped customer with mobile and sim activation, and troubleshooting mobile issues

via phone, step by step using appropriate troubleshooting software.

● Took customer issues, escalated and submitted tickets to a different department for

for proper resolution via ticketing system.

Best Buy, Abilene Tx

Mobile Sales Associate

September 2015-January 2016

● Developed and maintained up-to-date knowledge of wireless products, accessories,

pricing plans and service features.

● Sold mobile products and services using a proven structured approach, while at the same

time developing in-depth knowledge of the latest mobile and computer technology.

● solved customers problems efficiently and speedily by listening to the customers,

deescalating, empathizing, and proffering solutions to customers.

● Liaised with another department about customers complaints and inquiries, and made sure

They were directed to the right team.

● Promoted new products and increase product sales.

Larry Prosperity Enterprises, Ibadan

Sales/Customer Service Associate

December 2011-Janurary 2014

● Accountable for successful resolution of all customer request

● Authorized and took customer purchases.

● Replenished and maintained a customer-friendly department.

● Managed a team of sales associates in ensuring the smooth running of the department.

● Held the position of trust and was responsible for the key holding and store lockups.

● Replenished and maintained a customer – friendly department

EDUCATION

Yaba College of Technology, Lagos

HND (2004 – 2008)

St. Augustine’s Commercial Grammar School, Osun, Nigeria

High School Certification (1995 – 2002)

Unique Computer Institute, Delta State, Nigeria

Diploma, Desktop and Office Management (Jan 2008 – Nov 2008)

CCI Training Center, Dallas, TX

IT Certification, Computer & Network Administrator (Oct 2016 – Aug 2017)

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