Administrative Assistant Customer Service

Charlene Gieptner

***** ****** ***** – San Antonio, Texas 78260

210-***-**** – *********@*****.***

Education:

Mary Carroll High School High School Diploma

Del Mar College Business and Human Resource

Professional Profile:

I am an experienced professional and have worked with the general public for many years. My expertise lies in customer service. I have acquired excellent business management and marketing skills and I am known for my outstanding problem solving skills and my ability to bond with customers, gain their trust, and provide excellent customer service and company support.

Professional Skills:

Customer service, Microsoft Office, knowledge of Medicare regulations and insurance verification, organization, professional greeter, team player, problem solver, solution minded, outstanding work ethic, self motivated, excellent administrative support, willingness to learn, promotes positive image, natural leader, promotes a positive image of the workplace, takes prompt action to accomplish objectives, successfully resolves grievances, maintains excellent rapport with residents, their families, and the public

Work History:

Sodalis Corporate Office June 2017 to September 2017 Human Resource Assistant and Administrative Assistant San Antonio, Texas

• Short-term temporary work assignment with prestigious senior care corporation

• Directly assisted the executives with daily work tasks

• Employment verification performed under the supervision of the HR director

• Supported the business office by sorting and delivering mail and packages to their appropriate recipients

• Verified vendor invoices and processed payments

• Scheduled meetings throughout facility

• Marketed via inbound phone calls regarding new community construction sites Concierge December 2013 to December 2016

Receptionist and Administrative Assistant San Antonio, Texas

• Promotes a positive image of the community

• Identifies problems before they become uncontrollable

• Takes prompt action to accomplish objectives

• Successfully resolved grievances

• Maintains excellent rapport with residents and their families

• Verify Medicare and secondary insurance

• Conducted tours for potential new residents in Assisted Living and Skilling Nursing

• Perform family satisfaction entrance and exit interviews

• Deliver pertinent information to the directors

• Planned monthly ambassador luncheon

• Present monthly QAPI reports

• Assist with admissions and discharges

• Performed all front desk reception and administrative duties as well as concierge duties

• Complete the sale and convert deposits into move-ins

• Help plan and participate in all community events and resident functions Balloons Etc May 2003 to July 2013

Owner San Antonio, Texas

• Managed Stone Oak retail store and staff of 100

• Worked with a customer base of over 500 individuals and businesses

• Verified all resumes and performed background screenings

• Outside sales and marketing

• Employee payroll data management and inventory control

• Member of the Stone Oak Business Association and a San Antonio Chamber member

• Member of Sonterra Country Club

• Wedding and event planner

• Conducted workplace policies and training

McNair Custom Home Builders August 2000 to January 2003 New Home Sales Manager San Antonio, Texas

• Showed and toured model homes to potential homebuyers

• Attained knowledge of the builder’s floor plans and marketing packets

• Knowledgeable of all specialty of custom upgrades

• Acquired visitor information forms for the sales team

• Educated self on subdivisions and lot availability and dimensions

• Maintained a clean, safe and organized model home

• Performed walk-throughs on available homes with clients Circle K Corporate – Susser Petroleum March 1990 to January 1999 Human Resources Administrative Assistant Corpus Christi, Texas

• Operated multiple line telephone system with 200 extensions

• Recruited and hired for all departments

• Managed employee benefits

• Scheduled all new employee drug and aptitude tests

• Planned five different annual corporate events

• Knowledge of compensation and training development

• Conducted orientation of new hires

• Kept workplace free of discrimination

• Resolved employee grievances

• Purchased annual healthcare coverage

The Wilson Group January 1982 to January 1990

Receptionist and Certified Personnel Consultant Corpus Christi, Texas

• Administrative assistant to ten recruiters

• Performed all front desk reception duties

• Managed employment confidentiality files

• Verified all resumes for Human Resources

• Managed a 22-line phone system

• Scheduled all meetings for office personnel

• Conducted outside marketing sales calls weekly

• Supervised orientation for all new hires

• Distributed payroll for 200 employees

First American Title June 1974 to July 1981

Escrow Assistant Corpus Christi, Texas

• Receptionist

• Escrow assistant

• Managed GF log book – ordered abstract searches

• Receipted contracts and daily deposits

• Processed paper charts for escrow officer

• Traveled throughout the city to acquire closing documents

• Outside marketing

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