Customer Service Accounting Clerk
Resume:
JANET GONZALEZ
**** *. ****** *** *******, ILLINOIS, 60647 773-***-**** ************@*****.***
OBJECTIVE
Seeking a challenging position within a progressive organization that offers opportunities for professional growth and advancement through experience and training.
WORK EXPERIENCE
KNIGHTHOUSE MEDIA INC., CHICAGO, IL
Accounts Receivable Manager, 2016 – 2017
Oversee timely and accurate customer billing and cash receipts processing.
Properly record and apply cash and directly interface with staff on collection matters.
Support Management by providing timely and accurate payment and account standing information.
Review contract orders, enter data into system, and make sure that all necessary documentation is forwarded to production in a timely fashion.
Work with other departments (sales, production, editorial, and CFO) closely to ensure that information was accurate so as not to delay in the publishing of magazines or online services to clients.
Contact clients as needed to provide them with any paperwork they may need (special invoicing, W9s, official letters from the company, etc.) and to secure payments.
Report weekly on incoming or special contracts (and any revenue changes made) directly to management.
Work closely with CFO and assistant on commissions.
Write off items recorded and requested by CFO.
Manage a staff of 2 accounting clerks.
Cross-train staff on all responsibilities.
Implement an Accounts Receivable service handbook.
DK LIVING - LAKE MEADOWS APARTMENTS, CHICAGO, IL
Assistant Property Manager, 2013 - 2015
Monitor payments due from clients and promptly contact clients with past due payments.
Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account on a weekly basis.
Balance monthly general ledger accounts to accurately record cost and month end accruals.
Supervise invoice processing, purchase orders, expense reports, credit memos, and payment transactions.
Code and enter invoices each day into in-house accounting software.
Reconcile accounts payable vendor statements and handle payment complaints or discrepancies.
Maintain records of sales, rental or usage activity, special permits issued, maintenance and operating costs, or property availability.
Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.
DRAPER AND KRAMER, INCORPORATED, CHICAGO, IL
Accounting Clerk - Accounts Receivable, 2007 - 2013
Verify that transactions comply with financial and company policies and procedures.
Prepare, verify, and process invoices and payment documents.
Review and update maintenance for direct debit accounts.
Process the direct debit file for all condo and rental properties.
Process the pre-note file for all condo and rental properties.
Review and research outstanding reconciliation items.
Accounting Clerk - Accounts Payable
Prepare batches of invoices for data entry and payment.
Process backup reports for all data entry.
Prepare vendor checks for mailing.
Record all vendor checks in a log.
Code documents according to company procedures.
Accounting Clerk - Site Payroll
Establish and maintain confidential casual site employee files for 50-plus properties.
Verify pay amounts, hours of work, deductions, coding, and obtain signatures.
Data enter payroll information received from sites, union organizations, or the payroll company.
Balance and upload electronic spreadsheet files to ADP.
Review and research all inquiries or requests.
Distribute and review all pay checks accordingly.
DRAPER AND KRAMER MORTGAGE CORP., CHICAGO, IL
Customer Service Representative and Final Documents Clerk, 2001 - 2007
Greeted and assisted customer in a friendly and timely manner.
Answered phones and returned calls to customers and businesses.
Directed calls to appropriate representative and responded to inquiries.
Collected, credited, and deposited payments to accounts and provided receipts for daily balancing.
Posted mortgage payoffs and provided the final documentation that released the mortgage with a zero balance.
Maintained a filing system for all mortgage documents and assisted in the implementation of a paperless filing system.
Cross-trained others to back-up Payoff, Cashier, Insurance, and Real Estate Tax Clerk.
Insurance Clerk
Kept record of all current insurance policies for all mortgage files.
Kept records of all current private mortgage insurance policies.
Made payments for all escrow accounts to appropriate insurance company.
Force-placed insurance on expired policies or no proof of insurance accounts.
Real Estate Tax Clerk
Kept updated records on property taxes by county per invoice.
Made payments for all escrow accounts to appropriate county tax collector.
Force-paid unpaid taxes to keep the property current.
Collection Clerk
Aided in collection attempts of past due payments or properties in foreclosure.
Ordered appraisals on foreclosing properties.
EDUCATION
ILLINOIS ASSOCIATION OF REALTORS - AMP, CHICAGO, IL
Real Estate Leasing Agent License
WILBUR WRIGHT CITY COLLEGE OF CHICAGO, CHICAGO, IL
Associates of Arts Degree – Business Management Candidate
ADDITIONAL SKILLS
Fast learner
Bilingual – English and Spanish
Strong verbal and written communication skills
Strong organizational skills
Proficient in Microsoft Word, Outlook, Excel, PowerPoint, and Crystal Reports
Trained and experienced with the following programs: ADP, Alchemy Web, iBusiness, Interlinq, MRI, Yardi, IDS, and Microsoft Dynamics Great Plains
3 years of experience as a senior bank teller
Obtained a teller certificate from correspondence courses
Received 10 certificates within a 12 month period for outstanding customer service as a bank teller through a secret shopper program
4 years of experience in Account Reconciliation for over 100 business accounts.
Received several certificates for passing online courses through Lease Hawk for Property Management
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