SUMMARY

SKILLS

EXPERIENCE

TERRY VASQUEZ

ac5vvs@r.postjobfree.com

Experienced in the Health Care Insurance industry. Excellent customer service skills with over 10 years of hands on experience in an industry that is performance driven and results orientated. I have been appointed many roles and have been awarded as outstanding with my job requirements. I am a high performing, effective asset to any company.

Client-focused

Results-oriented

Microsoft Office

Financial records and processing

File/records maintenance

Quick learner

Computer proficient

in Client Relations, Customer Service,

Customer Needs Assessment

Customer service expert

Active listening skills

Telephone Skills

Microsoft Outlook

Microsoft Office

NICE software

ISET software

Microsoft Excel

UNET Software

IEX software

Peoplesoft

Courteous demeanor

Telecommunication skills

Adaptive team player

Avaya software customer

management systems

Strong communication skills

MS Office proficient

Dependable and reliable

Effective team player

Superior communication skills

10/2007 to 06/2018 Tier 2 Advocate

Unitedhealth Group - San Antonio, TX

Promptly responded to general inquiries from members, staff, and clients Avaya phone system

Cross-trained and provided back-up for other customer service representatives when needed.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Managed quality communication, customer support and product representation for each client.

Provided an exemplary level of service to clients to both maintain and extend the relationships for future business opportunities. Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers. Received company Employee Performance Award after maintaining excellent personal metrics 3 years on a row

Participated in various incentive programs and contests designed to support EDUCATION AND TRAINING

achievement of production goals.

Consistently met and exceeded department expectations for productivity and accuracy levels.

2013 Bachelor of Science: Business Management

University of Phoenix - San Antonio, Texas

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