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Office Assistant Support

Franklin, Massachusetts, United States
June 14, 2018

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Cheryl L. Urquhart

** ****** **.

Franklin, MA **038


Talented and experienced IT professional dedicated to helping companies implement business critical operational improvements. A conscientious worker who is focused on getting the job done, possessing the ability to work independently or as a key member of any team. Skillset is adaptable to any environment as demonstrated by experience in the Stock Transfer, Financial, Retail, and Manufacturing industries.

Skills Summary

Business Analysis



Stock Transfer





MS Office








Professional History

Sun Life Contract Robert Half Wellesley, MA April 2017 – Present

Medical Coder

Edit and verify various TPA data sheets, into Excel and enter into MECA system.

Use Global Web Enable Workflow to assign and route task to others.

Research invalid or missing CPT codes and Providers and request information from TPA

Wellesley College

Wellesley, MA

October 2015 – April 2017

Office Assistant

Performing various office duties including entry of time sheet data, filing, copying, and other general office tasks.


Canton, MA

January 2012 – July 2013

Technical Support Analyst

Acted as interface between internal business users and development on production issues, implementing solutions using Scrip and DSS.

Responsible for production support of server based environments for the Output Stock Transfer System.

Provided early morning support for scheduled jobs via the Aardvark automated processing system and various other auto triggered jobs by monitoring the Aardvark Scheduler and adjusting priorities when needed. This included jobs for both Canadian and US clients.

Ran special ad hoc scripts for the business on an as needed basis, some monthly, some quarterly.

Ahold Incorporated (Stop & Shop)

Braintree, MA

June 2008 – October 2011

Senior Business Systems Analyst

Began as consultant for SC Technical Services in June 2008. Hired as permanent employee in January 2009.

Responsible for business analysis on various projects within Stop & Shop Financial Legacy System that included feeds to General Ledger and Store Inventory systems.

Responsible for business analysis on Metrix Maintenance System. This included a project to produce a Rolling Average Refrigeration Leakage Report for the EPA along with other projects involving dispatching maintenance call and inventory management. Data Analysis using SQL inquiries.

Researched and provided financial cost analysis of Verisae Sustainability Reporting Tools and software. Provided support for installation of Verisae web-based sustainability products, both within IT and the business. Verisae provided reporting for waste, recycling, fleet emissions, refrigeration leakage, etc.

Provided analysis of coupons from POS that are processed and fed into the General Ledger and Store Inventory systems. Coupons are classified into different accounts for both systems (GL and SI).

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Robert Half Technology

Westboro, MA

August 2007 – May 2008

Programmer Analyst Consultant for Robert Half client Stanley Bostitch of Greenwich, RI.

Responsible for the analysis, enhancement, maintenance, and testing of enhancements to the EDI Invoicing System.

Projects included user requests for EDI Automation for preferred customers, online and batch pricing, and printing of kilograms on pick slips.

Enhancements made using IMS database, COBOL II, VSAM, JCL, ROSCOE and Track.

Computershare / Equiserve

Canton, MA

July 2001 – March 2007

Programmer Analyst

Responsible for production support of both online and batch processing of the Stock Transfer System.

Duties included system analysis, enhancement, and testing of the Escheatment application (abandoned property claims taken by the state) and Proxy support.

Primary early morning (6:30 AM) support person. Worked with production control staff and operators to resolve transmission issues or program abends that occurred during the night. Also made sure all three online systems started successfully and if one or more was not available, contacted help desk with reasons why and ETA for system availability.

Provided nighttime (on call) and daytime support to business users.

Involved in holiday processing for DTC transactions.

Enhancements made using IDMS database, COBOL, ADS/O, VSAM, JCL, IDD, TSO, CA-7, NDM, Easytrieve Plus, and FILE-AID.


Fitchburg, MA

Fitchburg State College

B.S. degree in Business Administration

Graduated Cum Laude

Gardner, MA

Mount Wachusett Community College

A.S. degree in Data Processing Technology

Graduated Cum Laude

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