TONYA MCCLOUDY

**** ***** ****** *****. ******, GA 30288

Ph: 404-***-****

ac5vv3@r.postjobfree.com

Professional Summary

[Administrative Assistant] with over 10] years experience . Core competencies

include Excel, [Power point] as well as excellent communication and time

management skills. Handles tasks with accuracy and efficiency.

Skills

Customer and Personal Service Judgment and Decision Making

Active Listening Management of Personnel Resources

Clerical Computers and Electronics

Complex Problem Solving Administration and Management

Experience

Dispatcher/Secretary April 2014-Present

Buckhead Towing - Atlanta, Ga

Determine response requirements and relative priorities of situations, and

dispatch units in accordance with established procedures.

Record details of calls, dispatches, and messages.

Read and effectively interpret small-scale maps and information from a

computer screen to determine locations and provide directions.

Answer routine inquiries, and refer calls not requiring dispatches to

appropriate departments and agencies.

Schedule or dispatch workers, work crews, equipment, or service vehicles to

appropriate locations, according to customer requests, specifications, or needs,

using radios or telephones.

Confer with customers or supervising personnel to address questions,

problems, or requests for service or equipment.

Monitor personnel or equipment locations and utilization to coordinate

service and schedules.

Receive or prepare work orders.

Relay work orders, messages, or information to or from work crews,

supervisors, or field inspectors, using telephones or two-way radios.

Record and maintain files or records of customer requests, work or services

performed, charges, expenses, inventory, or other dispatch information.

Determine charges for services requested, collect deposits or payments, or

arrange for billing.

Receive payments and post amounts paid to customer accounts.

Inventory Specialist Mar 2009-Nov.2016

Ameri-counts - Atlanta, Ga

Operate computers programmed with accounting software to record, store, and

analyze information.

Check figures, postings, and documents for correct entry, mathematical

accuracy, and proper codes.

Classify, record, and summarize numerical and financial data to compile and

keep financial records, using journals and ledgers or computers.

Operate 10-key calculators, typewriters, and copy machines to perform

calculations and produce documents.

Calculate, prepare, and issue bills, invoices, account statements, and other

financial statements according to established procedures.

Operate typing, adding, calculating, or billing machines.

Keep records of invoices and support documents.

Cashroom Manager/Administrative Assistant Feb 2003-May 2011

Cambar & Barton - Atlanta, Ga

Process payroll information.

Perform general office duties, such as ordering supplies, maintaining records

management database systems, and performing basic bookkeeping work.

File and retrieve corporate documents, records, and reports.

Set up and oversee administrative policies and procedures for offices or

organizations.

Open, sort, and distribute incoming correspondence, including faxes and email.

Prepare agendas and make arrangements, such as coordinating catering for

luncheons, for committee, board, and other meetings.

Use computers for various applications, such as database management or word

processing.

Perform payroll functions, such as maintaining timekeeping information and

processing and submitting payroll.

Collect and deposit money into accounts, disburse funds from cash accounts to

pay bills or invoices, keep records of collections and disbursements, and

ensure accounts are balanced.

Maintain scheduling and event calendars.

Receive cash and checks and make deposits.

Supervise employees performing financial reporting, accounting, billing,

collections, payroll, and budgeting duties.

Compute, withhold, and account for all payroll deductions.

Education

Bachelor of Science : Business Administration May 1994

Morris Brown - Atlanta, Ga

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