Customer Service Manager
Resume:
Cherrelle E. Wright
Moore, OK ***60
405-***-**** ***************@*****.***
PROFILE
A dedicated employee that is teachable, professional, dependable, and honest. A great team player, with a great attitude, that also works well without supervision. Looking to obtain employment with a stable, successful company, where I am able to contribute positively toward the fulfillment of company goals. WORK HISTORY
Johnson Vision Associates (Optometrist technician) January 2017- Present Duties:
Meet and greet and patients, setting up appointments, authorizing insurance and filing claims. I also pretest patients using the auto refractor, visual field test and also OCT scanning. I dispense contacts lens and glasses and also send off orders. Skills include; Microsoft word, Office, Excel and PowerPoint Accident Care and Treatment Center ( Physical Therapy Tech) September 16t h 2013-present
At ACTC we care for patients who have been involved in car accidents, personal injuries and work related injuries. I have been with this company for 3 years and currently still there. I have experience with medication, assisting doctors with patients and scheduling for MRI, CT Scans and X-Rays. DUTIES:
Performed Electrical Stimulation, Massage and Ultrasound on Car accident Patients. Billing and Coding, Setting up existing appointments. Checking and receiving inventory. Making sure Patient is receiving proper treatment
Providing Customer Service for the patients, and maintains and codes medical records. Sport Clips Haircuts: Manager- Oklahoma City, OK November 30t h 2010- 2013
At Sport clips I was the manager as well as a hair stylist. I worked with this company for 3 1 2 years before leaving for a better job opportunity with ACTC. At Sport clips, I had the opportunity to learn the responsibilities of managing a very high speed job. I went from salon to salon to instruct other managers on how to improve business. I learned how to do precise bookkeeping and instruct classes on haircuts and proper protocol. I have always worked well with others and perform well without supervision. DUTIES:
Manage the business of Sport Clips
Process weekly paperwork of net sales and totals of the week. Enter and document payroll.
Maintain all records of current and expired licenses. Make weekly work schedules for employees.
Tech classes on haircutting and proper customer service. Maintain proper paperwork of the register.
Maintain Bank Statements.
Organize and file inventory monthly
GC Services: Tax Collector - Oklahoma City, OK August 10t h 2009-November 2010
At GC Services, I collected Taxes for the State of Connecticut. I collected the payment and cleared the debt for the business in debt or set up a payment arrangement for the taxpayer. When payments were unmade and overdue, I would gather the paperwork needed to begin garnishment of said wages, update information through the use of personal computer technology. DUTIES:
Maintain records of over 3000 Business accounts with the state of Connecticut. Maintain records of daily data communication billing transactions, problems and remedial actions taken. Processed Payment installments or payment arrangements with Tax Payer. Set up arrangements for garnishment of wages.
Sent documents to State of Connecticut for refused accounts, analyze, plan and adjust work operation Dental Depot- O klahoma City, Oklahoma
May 2009- August 2009
Duties: meet and greet every patient. Calling and setting appointments with patients. Checking, authorizing and filing claims. Filing paperwork in chronological and alphabetical order. Tended to patients needs while the doctor is preparing for them Smart Style: H airstylist - Oklahoma City, OK June 2006– July 2009 Smart Style was my first employer in the hair business, I learned how to listen first and then communicate with the client. I had to listen to the needs of the client and perform the style of their choosing. I learned how to perform inventory, ordering and shipping. Confer with customers to determine their service requirements and hairstyle preferences Maintain computerized inventories of available of available products. Answer inquiries regarding information such as schedules, accommodations, procedures, and policies Make and confirm reservations for appointment, using telephones, faxes, mail, and computers Noval Senior Care: PCA _ - Oklahoma City, OK _ Oct 2006 – Mar 2008
Being a Personal Care Assistant consist on caring for patients that could not care for themselves. Perform the errands that the patient could not perform themselves. I also learned how to obey all HIPPA Laws.
Go to Patients Home and Assist with Daily activities. Call and make appointments for patients
Maintain Hourly and Weekly paperwork
Education:
Putnam City West: Graduation class of 2006
Rose State College: Major Liberal studies Graduation Date expected: May 2017 Langston University – y ears attended 2010-2011
OSU-OKC- years attended 2009-2010
Francis Tuttle- graduated - 2006
SKILLS
Sales (quota)
Windows and Microsoft applications
customer service
Typing 80 wpm; 10-key
Communication
Answer Multi-line Phones
References
Darion Smiley 405-***-****
Employer: FAA
Kenyetta Stripling 405-***-**** Employer: Norman Regional (Moore) Destiny Jameson 405-***-**** Employer: Accident Care and Treatment Center
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