Shirley A. Pierce
**** ****** **** ****: 302-***-****
Wilmington, DE 19803 ac5vuf@r.postjobfree.com
Executive/Senior Administrative Assistant
Motivated, hard-working Administrative Assistant with several years of experience. Exceptional ability to multi-task and effectively communicate with all levels of staff will be valuable in providing outstanding administrative support. Team Builder - Organizational Skills - Leadership - Communication Skills – Follow-through - Problem Solver - Dedicated - Self-motivated Experience
HSBC Bank, New Castle, DE - August 1986-Present
Senior Administrative Assistant, October 2010 – Present Financial Crimes Compliance/Anti-Money Laundering Department
• Assisted with calibration sessions and entered confidential employee ratings in database
• On-boarded and off-boarded employees and contractors
• Entered I-9 documentation into database for hired employees
• Provided administrative support to various departments of 500+ employees
• Performed clear desk review as it relates to business security
• Maintained budget with regard to travel, ordering supplies and overall costs
• Set up desks with computers and submitted system access for new hires
• Coordinated appointments and luncheons for internal and external customers
• Leader of the employee anniversary service committee
• Annual reviews consistently above expectations
Customer Service/Sales Representative, March 2009 – October 2010
• Resolved customer questions and concerns in an efficient, accurate, and professional manner
• Managed customer accounts along with maintaining loyalty through exemplary customer service
• Increased company revenue by offering enhancement options and promotional offers to customers
Recruiting Assistant, July 2008- March 2009
• Reviewed applications to determine employment eligibility
• Arranged and conducted interviews with eligible candidates
• Extended offers for employment
• Assigned project of reviewing and updating 1,100 confidential employee files with respect to compliance standards for upcoming audit Shirley A. Pierce
2407 Donlon Road Cell: 302-***-****
Wilmington, DE 19803 ac5vuf@r.postjobfree.com
Executive Assistant, July 1994- July 2008
• Performed administrative duties for the Senior Vice President of the Credit Department
• Improved employee morale by spearheading an employee incentive program trip
• Arranged and hosted a trip for 130 employees to Nashville, TN. Was awarded recognition by the Chief Operating Officer for arranging and hosting trip. Administrative Assistant, January 1988- July 1994
• Performed administrative duties for the Vice President and Managers of the Collection Department
Clerical Support Representative, August 1986- January 1988
• Performed administrative duties for the Assistant Vice President of the Account Processing Department
DuPont Company, Wilmington, DE
Clerk, October 1981- July 1986
• Sorted and distributed mail to various locations within the DuPont company
• Performed administrative duties
Happy Harry’s Discount Drugstore, Wilmington, DE
Cashier, October 1980- October 1981
• Assisted customers with inquiries and concerns
• Prevented company loss by ensuring accurate cash flow
• Assisted in stocking shelves
Education and Training:
Brandywine High School, Wilmington, DE
Notary Public for the State of Delaware