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Administrative Assistant Customer Service

Wilmington, Delaware, United States
June 14, 2018

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Shirley A. Pierce

**** ****** **** ****: 302-***-****

Wilmington, DE 19803

Executive/Senior Administrative Assistant

Motivated, hard-working Administrative Assistant with several years of experience. Exceptional ability to multi-task and effectively communicate with all levels of staff will be valuable in providing outstanding administrative support. Team Builder - Organizational Skills - Leadership - Communication Skills – Follow-through - Problem Solver - Dedicated - Self-motivated Experience

HSBC Bank, New Castle, DE - August 1986-Present

Senior Administrative Assistant, October 2010 – Present Financial Crimes Compliance/Anti-Money Laundering Department

• Assisted with calibration sessions and entered confidential employee ratings in database

• On-boarded and off-boarded employees and contractors

• Entered I-9 documentation into database for hired employees

• Provided administrative support to various departments of 500+ employees

• Performed clear desk review as it relates to business security

• Maintained budget with regard to travel, ordering supplies and overall costs

• Set up desks with computers and submitted system access for new hires

• Coordinated appointments and luncheons for internal and external customers

• Leader of the employee anniversary service committee

• Annual reviews consistently above expectations

Customer Service/Sales Representative, March 2009 – October 2010

• Resolved customer questions and concerns in an efficient, accurate, and professional manner

• Managed customer accounts along with maintaining loyalty through exemplary customer service

• Increased company revenue by offering enhancement options and promotional offers to customers

Recruiting Assistant, July 2008- March 2009

• Reviewed applications to determine employment eligibility

• Arranged and conducted interviews with eligible candidates

• Extended offers for employment

• Assigned project of reviewing and updating 1,100 confidential employee files with respect to compliance standards for upcoming audit Shirley A. Pierce

2407 Donlon Road Cell: 302-***-****

Wilmington, DE 19803

Executive Assistant, July 1994- July 2008

• Performed administrative duties for the Senior Vice President of the Credit Department

• Improved employee morale by spearheading an employee incentive program trip

• Arranged and hosted a trip for 130 employees to Nashville, TN. Was awarded recognition by the Chief Operating Officer for arranging and hosting trip. Administrative Assistant, January 1988- July 1994

• Performed administrative duties for the Vice President and Managers of the Collection Department

Clerical Support Representative, August 1986- January 1988

• Performed administrative duties for the Assistant Vice President of the Account Processing Department

DuPont Company, Wilmington, DE

Clerk, October 1981- July 1986

• Sorted and distributed mail to various locations within the DuPont company

• Performed administrative duties

Happy Harry’s Discount Drugstore, Wilmington, DE

Cashier, October 1980- October 1981

• Assisted customers with inquiries and concerns

• Prevented company loss by ensuring accurate cash flow

• Assisted in stocking shelves

Education and Training:

Brandywine High School, Wilmington, DE

Notary Public for the State of Delaware

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