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Customer Service Representative

Silver Spring, MD
June 14, 2018

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Tamara Drinks

**** *. ********* ******, ************, PA 19131

Phone: 267-***-****

Customer Service Representative

Providing Exceptional Service ... Building Loyal Relationships ... Solving Problems ...

Dynamic customer service experience in a fast pace setting.

Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.

Build and maintain enduring customer relationships to engage with the public and generate repeat business.


Philadelphia Parking Authority, Philadelphia, PA (Nationally known company with a fast-growing transportation operation)

Customer Service / Cashier, 3/2007 to Present

Respond to customers that store/park their vehicles on Philadelphia Parking Authorities parking garage. Assist customer inquiries regarding rates,fees, and hours of operation. Providing quality customer service to customers and associates inquiring about the availability of space

Listen attentively to customer needs to ensure a positive experience.

Access electronic and paper systems to look up product information and availability.

Strive for quick complaint resolution; commended by management for the ability to resolve problems avoid escalated issues.

Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.

US Airways, Philadelphia, PA (A major American airline brand)

Customer Service Representative, 6/2006 to 3/2007

Assisting customers with booking, canceling & changing flight plans, from the initial greeting through order completion.

Helping all disabled & elderly customers arriving and departing flights.

Providing excellent customer service and answering any inbound calls when called upon.


Overbrook High School, Philadelphia, PA

Diploma, 6/2004

Seminars completed:

Business Courses Communication Classes

Available for evening shifts if required

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