Customer Service Sales

Christine Dougherty

**** ********* *****

Downingtown, PA 19335

*******************@*****.***

Career Objective: Account Manager/Customer Service

Summary of Qualifications

Excelled in sales and customer service. Worked to build rapport with customers

by listening to their needs and finding solutions which led to repeat business. Self-motivated and able to motivate others through actions and positive attitude.

Progressive Gifts & Incentives (PGI) - Malvern, PA, Account Executive (August 2014 – Present)

Provided the highest level of customer service to new and existing customers.

Increased sales with existing customers and cultivated new business.

Selected to lead a special project to optimize the customer ordering process. Identified the root causes of the issues and worked with the product managers to improve customer retention and PGI’s internal processes.

Judge Technical Staffing – West Conshohocken, PA – Assistant Property Manager at Whiteland Woods for First Service Residential (February 2014 – May 2014)

Worked on a temporary assignment while the assistant property manager was on medical leave.

Worked closely with the property manager to anticipate the needs of the residents, managed projects from concept through completion and produced high quality work in a deadline-oriented environment.

Konica Minolta - Plymouth Meeting, PA, Account Executive (March 2013 – August 2013)

Contacted cold and warm prospective customers through a combination of telephone and in person visits to obtain appointments for sales meetings.

Provided customers with the highest standard of customer service through follow up contact and consultation after the sale to protect and grow market share in assigned territory.

Maintained cooperative working relationships with all necessary departments to ensure sales were generated and were processed efficiently to achieve customer satisfaction.

Trail Creek Outfitters - Glen Mills, PA Sales Associate (2006 – 2012)

Consistently was the top sales person in the group.

Detailed knowledge of products from over 50 apparel companies.

Supervised a staff of 20 people.

Trained staff on policies, procedures, sales techniques and products.

Campbell Soup Company - Cherry Hill, NJ Implementation Project Team Member (1996-1997)

Subject manner expert for a new software package.

Developed and wrote the procedure manual for Sales Order Management.

Trained customer service employees on the new system.

Tested all system functions and worked with the team to resolve issues.

Scott Paper Company - Philadelphia, PA Customer Service Representative (1990-1996)

Responsible for the maintenance of distribution accounts and end users in the Midwest Region.

Worked closely with site logistics to ensure resolution of delivery schedules, carriers and availability in order to process new orders.

Responsible for responding to inquiries from distributors and field sales representatives on product information, brand availability, policy and pricing.

Proactively solicited new sales for products, programs and services.

Education: Bachelor of Arts, Sociology, Indiana University of Pennsylvania, Indiana, Pennsylvania, 1990

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