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Manager Customer Service

Seagoville, Texas, United States
$45,000 to $65,000
June 14, 2018

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LaAnzhanelte (Angie) Redrick

Seagoville, TX ***** 214-***-****

Payroll, Accounting & Compliance manager

Accomplished financial professional with progressive experience in various aspects of payroll, compliance, and accounting. Adept at building and aligning organizations with strategic business objectives to achieve bottom-line results. Strong background in multi-state tax codes and corporate payroll tax reporting. Effectively manages organizational change, mitigates risk, resolves complex problems, and thrives in deadline-driven environments. Key skills include:

ü Payroll ü Compliance

ü Business Management ü Accounting & General Ledger Activity

ü Corporate Finance ü Multi-State Payroll Tax

ü Process Improvement ü Technology Enhancements

Professional Overview


Loan Officer (Contract)

Executed all aspects of loan processing from inception through completion. Handled data entry tasks in the DCMS system associated with all borrower information. Liaised with borrowers and agents concerning loan approval, suspense, and denial. Assisted with pre-underwrites, evaluating risk, and assessing completeness of the underwriting package. Performed policy issuance and premium collection as part of bound accounts.

Key Achievements:

Participated in all phases of risk analysis.

Processed mortgage loan production above required volumes in a fast-paced environment.

Analyze and reviewed credit reports and tax returns

Managed time sensitive communication between clients and providers

Processed customer service contact and interviews

Evaluate loan approval and denial process and reviews

EMPOWER SOFTWARE SOLUTIONS, Richardson, TX (2008 – 2017)

Product Compliance & Research Analyst (2013 – 2017)

Charged with accountability for researching data from various agencies and ensuring financial management needs were met. Validated electronic local, state, and federal level tax reporting requirements for various local, state, Canada and federal electronic payment requirements, and electronic wage garnishment criteria. Performed ad-hoc projects requested by management. Organized, managed and lead weekly departmental meetings.

Key Achievements:

Provided financial advice based on current regional legislations and trends.

Remained current on tax publications pertaining to electronic reporting, file formats and specification, wage base changes, payroll finance, special assessments, credits, garnishments, and POAs.

Authored documentation that aided in organizing and providing structure to the department.

Assist in finance, tax and payment during high volume time frames

Managed special projects as needed for production improvement

Provided training and coaching on updated process and system improvements

Ensure Annual, quarterly, and monthly tax filing process

Wage Attachment Garnishment (WAG) / Tax, Account Analyst (2008 – 2013)

Delivered customer support to WAG customers. Liaised Project management teams, implementing plans and ensuring completion, while encouraging and implementing technological upgrades including software. Engaged clients with weekly calls during the training and testing phase of implementation. Organized, managed and lead weekly client implementation meetings. Responded to clients’ requests in a timely manner for troubleshooting and expansion request. Developed accurate and reliable reports for customers. Managed monthly billing reports for Notices department and WAG. Resolved tax notices. Provided detailed responses to clients regarding notices in a timely manner.

Key Achievements:

Oversaw the implementation of WAG set up process while ensuring the IT department and end-user had a clear understanding of the product.

Maintained an average of 10 closed notices per week for federal, state, and local agencies using E-Tax software as well as completed abatement correspondence.

Prepared and processed payroll taxes

Prepared journal entries, and account reconciliation on a monthly basis for billing

Prepared unclaimed checks on a monthly basis

Prepared SOX preparation was provided as requested

CLUBCORP, Dallas, TX (2008)

Payroll Manager (Contract)

Led efforts to analyze the payroll process using Oracle payroll for 32,000+ employees. Performed bank reconciliation of payroll accounts, general ledger posting, and unclaimed wage processing. Supported business development initiatives.

Key Achievements:

Spearheaded implementation of process improvements and technology enhancements to boost efficiency.

Participated in quarterly and annual tax filing.

Processed monthly, weekly and bi-weekly payroll processes was completed with accuracy

Ensured benefits was prepared and funding was provided accurately

Prepared SOX preparation was provided as requested

FEDEX KINKOS, Dallas, TX (2006 – 2008)

Payroll Analyst

Analyzed the payroll process using ADP/ProBusiness payroll for 28,000+ employees. Managed and maintained SOX documentation and controls. Prepared and conducted multiple training classes. Developed efficient ways to process payroll. Managed the filing for all federal, state, and local taxes to ensure timely payments. Researched and reconciled all payroll tax accounts.

Key Achievements:

Oversaw and applied federal, state, and local payroll-related guidelines to ensure payroll was being paid according to agency-mandated guidelines.

Played a key role in project management tasks involving the improvement of payroll processes and profit-margin gain for the company.

Ensured payroll as processed for monthly, weekly and bi-weekly

Ensured benefits was prepared and funding was provided accurately

Prepared SOX preparation was provided as requested


Payroll Supervisor (Contract)

Evaluated weekly, bi-weekly, and semi-monthly payroll processing for 10,000+ employees using Peoplesoft and Kronos time keeping systems. Charged with responsibility for all payroll related general ledger accounts and W2 preparation. Led special projects pertaining to the growth of the department.

Key Achievements:

Directed a team of 3 Payroll Specialists and reviewed the work for completeness and accuracy.

Developed and implemented formal system procedures for payroll processing.

Oversaw the payroll processing SOX controls.

Formulated strategies to enable the payroll process to flow more efficiently.

Early Career:

Valor Telecom, Irving, TX – Senior Supervisor

Education & Credentials

Master of Business Administration with a Concentration in Finance (Expected 2018)


Bachelor of Science in Management


Technical Skills

ACE, MS Word, Excel – V-lookup and Pivot tables, PowerPoint, AS/400, WFM, QuickBooks ProAdvisor, Peoplesoft 7.5 and 8.5, Peoplesoft Accounting, Oracle Financial, ADP Payroll, ReportSmith, E-Tax, Ceridian / Probusiness / Report Writer, Ultipro Dos, Ultipro for Windows, Xero

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