Customer Service Administrative Assistant

Fully Bilingual Administrative Assistant seeking a position with a growing organization where I can utilize my previous experience and apply my newly updated computer skills.

Areas of Expertise

Proficient Filing Skills

Telephone Doctor® Customer Service Training

E-Mail/Electronic Scheduling

Microsoft Word 2007

Internet Research Applications

Microsoft Excel 2007

Accurate Keyboarding Skills

Microsoft PowerPoint 2007

Bilingual (English/Spanish)

Peach Tree Accounting

Relevant Experience

Maximus Federal Services, Pittsford, NY Administrator II Customer Service March 2012- February 2013 Provide telephone customer service support for MAXIMUS Federal Services QIC's

Assist in the processes required for medical case file creation; including but not limited to data entry and records management

Assist in the preparation of reports, Maintain confidentiality and security of all relevant information

Follow policies and procedures without deviation; Perform accurately all data entry functions

Perform other duties as may be assigned by management

Friends of Strong Memorial Hospital, Rochester, NY Administrative Intern July 2011

Developed new Word and Excel documents for the Friends of Strong programs; Created volunteer packets;

Updated existing documents; completed online forms and documentation; Created business cards and calendars using Publisher;

Created PowerPoint Presentations.

The Brightonian Home, Rochester, NY Certified Nursing/ Activity Assistant 2008-2010

Coordinated events, outings, games and exercises for the residents; Supervised the activities to ensure residents participate safely;

Purchased supplies and maintained inventory; Conducted residents’ meetings; Created monthly activities calendar and newsletter

for all residents and department heads; Provided direct care to residents under the supervision of a nurse.

T and T Management Group, Ponce, PR Secretary III

2006-2008

2004 – 2008

Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints; Typed, formatted, proofread, and edited correspondence and other documents from notes or dictating machines; Completed work schedules, managed calendars, and arranged appointments; Responsible for accounts payable, accounts receivable, purchasing, and employees payroll.

Pietri’s Coffee Break, Inc., Ponce, PR Administrative Assistant

2000 – 2006

Maintained and updated filing, inventory, mailings, daily bank deposits and database systems; Reviewed files, records and other documents to obtain information to respond to requests; Arranged and established repayment schedules – based on customer’s financial situations; Maintained daily inventory of all merchandise taken from the warehouse, sold out, and returned; Maintained accounts payable and receivable; Communicated with the vendors in the area and overseas to assure merchandise flow; Provide strong customer service; Maintained employee payroll; Acquired over 25 new customers and improved the company’s marketing strategy; Maintained sales routes when needed.

Recent Education

Center for Workforce Development, BOCES 2, Rochester, NY

CERTIFICATE: Administrative Assistant

July 2011

The Brightonian Nursing Home, Rochester, NY

CERTIFICATION: Nurse Assistant 2008

NYS Dept. of Education, GED 1994

1994

Florida National College, Miami, FL 1990

DIPLOMA: Legal Secretary

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