Customer Service Microsoft Office

CHAQEA PATTERSON

C: 678-***-**** ***************@***.***

Summary

Results- oriented Customer Service Professional who excels at uncovering Customer needs, finding solutions

and handling objections. Top performer with a consistent track record of meeting and exceeding goals.

Experienced Customer Service with excellent client and project management skills. Action-oriented with strong

ability to communicate effectively with technology, executive, and business audiences.

Skills

Student center learning

Documentation and reporting GA Teaching credential

Memorization and recall Experience with special needs students

Outstanding social skills Classroom Discipline

Customer-oriented Quick learner

Credit card processing Microsoft Office

Shipping and receiving professional Client-focused

Multi-line phone talent

Work Experience

Teacher Assistant 09/2016 to 06/2018

Clayton County Head Start Rex, GA

*Created new lesson plans based on course objectives.

*Introduced speed read program adopted statewide.

*Consistently received positive teacher evaluations from students.

*Improved student test scores on state math test by 20% in one year period by implementing new curriculum.

Provided onsite training.

Teacher 08/2014 to 06/2015

Roane School Jonesboro, GA

*Improved student's analytical skills by introducing state-of -the -art computer program technology.

*Encouraged students with special academic interests to fully pursue those subjects.

*Created a classroom environment in which children could learn respect for themselves and others.

*Took part in professional organizations and continuing education course.

Cahier/Customer Service 04/2011 to 09/2014

Sams Club Morrow, GA

*Stocked and replenished merchandise according to store merchandising layouts

*Accurately logged all daily shipping and receiving orders.

*Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and

efficiently.

*Completed all points of sale opening and closing procedures, including counting the contents of the cash

register.

*Answered customer telephone calls promptly and in appropriate manner.

*Greeted customers entering the store to ascertain what each customer wanted or needed.

*Handled all customer relations issues in a gracious manner and in accordance with company policies.

Education and Training

Associates Degree: Early Childhood Education

Georgia Piedmont Technical College Clarkston, GA, United States

High School Diploma: Major Studies 2017

Faith Academy

Certification

*CPR Certified

*First aid and CPR Certified

*National Child Care Association National Administration Credential(TCC)

*Computer Training Certificate

Stockbridge, GA

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