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Customer Service Manager

Fort Collins, Colorado, United States
June 14, 2018

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David Curtis

*** *. ***** **** *******, CO *****


Career Focus

Ambitious tenured manager, pillared with a Bachelors Degree in Psychology, looking for an opportunity to immerse himself into a human resources role at an established firm. With a wide scope of business management skills and years of leadership, the addition to any firm would be an immediate benefit. Seeking a full-time position in the business field with respect to marketing, management, employee recruitment and development, leadership counseling/teamwork and more. Intelligent, organized, social, professional who has the ability to learn concepts quickly, and adapt to company culture amiably. A positive attitude with an extremely strong work ethic, hoping to forward his career to become an avid and valued member of a canonical company.


University of Wisconsin- La Crosse- La Crosse, Wisconsin Bachelor of Arts, Psychology- Interpersonal Communication GPA: 3.59/4.00

Dean’s List

Graduated with Honors

Teaching Assistant

Work Experience

11/15- 2/18 Enterprise Holdings LLC-

Assistant Branch Manager

Duties include: management of employees, dispute resolution, quality control of company assets, assisting, training, guiding, and developing new branch managers, payroll, sales training, sales tactics, increasing company ROI, scheduling and regulating time management, and morale upkeep.

Further duties include: Coordinating internal and external marketing opportunities to gain new accounts, increase brand awareness, increase visibility, and grow fleet size. Conducting sales calls with existing accounts to improve business relationships, and further opportunities for growth. Maintaining and enforcing ethical and moral standards within personal branch, and coworkers’ branches. Employee recruitment and conducting interviews for potential new hires. Facilitating exceptional customer service in all facets of the business.


• Management Assistant

o October 2016- August 2016

• Management Trainee

o November 2015- August 2016

11/14- 11/15 Dungarvin Colorado LLC- Denver, Colorado 80212 Program Counselor

Duties included: direct service to consumers, maintaining clean and safe transportation to activities, assisting with meals, and supervising, training and assisting the consumers in daily life aspects. Developing, implementing, and evaluating consumer care and programming. Taking heed of any medical needs to consumer and his/her safety. Adhering to and promoting strong ethical guidelines. Providing direct service to individuals with

developmental disabilities, the ability to make sound judgments in regards to teaching, and programming.

07/14- 11/14 McAlister’s Deli- Fort Collins, Colorado Chef

Duties included: direct customer service, supervising staff, inventory management, training and ensuring responsibilities are being completed. Closing, preparing dishes, cooking, cleaning, and upkeep of kitchen, and restaurant.

04/11- 04/14 Fayze’s Restaurant and Bakery- La Crosse, Wisconsin 54601 Server

Duties included: money management, direct customer service, quickly memorizing complete menu, increase revenue with suggestive selling, mentoring new staff, and closing duties. Effectively utilizing oral/written communication, teamwork, human relations, leadership, organization, and multitasking. 04/13- 08/13 Partners in Excellence- La Crosse, Wisconsin 54602 Behavior Therapist

Duties included: taking observational data to improve behavioral patterns. Monitoring and teaching children on the autism spectrum proper social techniques. Teaching social, analytical, and communicative skills to children. Adhering to and promoting strong ethical guidelines. Clerical work including:

customer phone contact, networking with prospective clients, record keeping, preparing documentation, and scheduling future/current client appointments.

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