Manager Customer Service
Resume:
OPARA TOCHUKWU CHIAGOZIE
** ****** ******, ** ********* HOSPITAL, EGBU, OWERRI NORTH, IMO STATE
EMAIL: ************@*****.***
TEL: 080********
PERSONAL DATA
NAME: OPARA TOCHUKWU CHIAGOZIE
DATE OF BIRTH: 24TH AUGUST, 1975
GENDER MALE
STATE OF ORIGIN IMO STATE
LOCAL GOVT. OF ORIGIN OWERRI NORTH L.G.A
MARITAL STATUS MARRIED
PERMANENT HOME ADDRESS EMII, OWERRI NORTH, L.G.A IMO STATE
EDUCATION/ACADEMIC QUALIFICATIONS
1.HND. Library and Information.
(Upper Credit)
Federal Polythenic, Nekede, Owerri 1998
2.OND Library and Information Science
(Lower Credit)
Federal Polythenic Nekede, Owerri 1996
3. West African Senior School Certificate Examination (WASSCE)
Emmanuel College, Owerri 1992
OTHER CERTIFICATE OBTAINED
2000 National Youth Service Corp (NYSC)
(Discharge Certificate).
2003 Quality Customer Service Delivery
(Zomalink Associates)
2006 Customer Satisfaction and Bonding
(Prosell Consulting)
2008 Customer Satisfaction and Bonding Skills
(Prosell Consulting)
MEMBERSHIP OF PROFESSIONAL ASSOCIATIONS
The Chartered Institute of Logistics and Transport Nigeria (Affiliate Member)
WORK EXPERIENCE
2015 – 2018 Back Administration Manager
Shoprite Owerri
Duties Overseeing and managing all products that comes into the store
Making sure all necessary documentations are carried out with utmost care
Liaising with vendors and making sure all bad products are returned to the vendor
Liaising with buyers on new vendors and new products.
2013- 2015 Assistant Operational Manager Freshmark, Ikeja Lagos
Duties Assisting the operation Manager in carrying out the day to day operations of the company
Making sure vehicles are routed appropriately
Ensuring that the crew members are very disciplined and diligent to their duties
Ensuring that products received are well stocked using FIFO method
Ensuring that members of the staff comply with the rules and regulations.
2011- 2013 Assistant Transport Manager
(Operations) ABC Transport PLC
AMUWO ODOFIN Lagos
Duties Reporting to the Head of operation West and west coast (Ghana)
Routing of coaches both for local and west coast
Monitoring of Coaches departure as scheduled
Monitoring and manning of crew members (Drivers and attendants)
2009 - 2011 Cargo Head (Cargo Division)
ABC Transport PLC Fadeyi Lagos
Duties: Ensuring that all cargo items are duly received and well documented,
Ensuring all cargo items departs on time and delivered intact,
Ensuring all items received for shipment are well insured
Routing of cargo trucks for timely and effective delivery schedule
Managing the overall running of the cargo centre
2006- 2009 Operations Supervisor ABC Transport PLC Jibowu.
Duties: Reporting to the station head,
Ensuring that all coaches routed to Jibowu for various destination departs the terminal on schedule
Ensuring that all accompanied items are duly tagged and passengers well informed about their luggage
Assisting in the day to day running of the station (terminal)
2003 - 2006 Senior Transport Officer
ABC Transport PLC Aba, Abia State.
Duties: Issuing of tickets to prospective passengers and printing of manifest
Attending to other duties as assigned by the station manager
Mar.2012 – Sept. 2012 Station manager (Relief duty)
ABC Transport Ghana
Duties: In-charge of the day to day running of both passenger and cargo operations of the station Ensuring timely departure of the coaches and making crew members adhere strictly to schedule departure times.
1999 - 2000 Reference Liberian
Oyo State Board Dugbe Ibadan Oyo State (NYSC)
Duties: Cataloguing and classification of reference materials
Making same available to researchers.
SKILLS
Analytical and problem-solving oriented working methods
Ability to negotiate and make sound independent judgment
Ability to learn fast and can work with little or no supervision
Data analysis and presentation skills
Fluency in English and Igbo Languages (both written and oral)
HOBBIES:
Researching, Reading and indoor games.
Referees
Lady Chinonyere C. Onyegbula Engr. Pius Nwosu
Dean of Studies Department of Mechanical Engineering
Egbu Comprehensive Secondary School Federal Polythenic Nekede Owerri
Egbu Owerri, Imo Sate Owerri, Imo State
Ms. Vivian Iberi
Branch Manager
Shoprite Owerri
Imo State
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