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Manager Customer Service

Location:
Owerri, IM, Nigeria
Posted:
June 14, 2018

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OPARA TOCHUKWU CHIAGOZIE

** ****** ******, ** ********* HOSPITAL, EGBU, OWERRI NORTH, IMO STATE

EMAIL: ac5vs6@r.postjobfree.com

TEL: 080********

PERSONAL DATA

NAME: OPARA TOCHUKWU CHIAGOZIE

DATE OF BIRTH: 24TH AUGUST, 1975

GENDER MALE

STATE OF ORIGIN IMO STATE

LOCAL GOVT. OF ORIGIN OWERRI NORTH L.G.A

MARITAL STATUS MARRIED

PERMANENT HOME ADDRESS EMII, OWERRI NORTH, L.G.A IMO STATE

EDUCATION/ACADEMIC QUALIFICATIONS

1.HND. Library and Information.

(Upper Credit)

Federal Polythenic, Nekede, Owerri 1998

2.OND Library and Information Science

(Lower Credit)

Federal Polythenic Nekede, Owerri 1996

3. West African Senior School Certificate Examination (WASSCE)

Emmanuel College, Owerri 1992

OTHER CERTIFICATE OBTAINED

2000 National Youth Service Corp (NYSC)

(Discharge Certificate).

2003 Quality Customer Service Delivery

(Zomalink Associates)

2006 Customer Satisfaction and Bonding

(Prosell Consulting)

2008 Customer Satisfaction and Bonding Skills

(Prosell Consulting)

MEMBERSHIP OF PROFESSIONAL ASSOCIATIONS

The Chartered Institute of Logistics and Transport Nigeria (Affiliate Member)

WORK EXPERIENCE

2015 – 2018 Back Administration Manager

Shoprite Owerri

Duties Overseeing and managing all products that comes into the store

Making sure all necessary documentations are carried out with utmost care

Liaising with vendors and making sure all bad products are returned to the vendor

Liaising with buyers on new vendors and new products.

2013- 2015 Assistant Operational Manager Freshmark, Ikeja Lagos

Duties Assisting the operation Manager in carrying out the day to day operations of the company

Making sure vehicles are routed appropriately

Ensuring that the crew members are very disciplined and diligent to their duties

Ensuring that products received are well stocked using FIFO method

Ensuring that members of the staff comply with the rules and regulations.

2011- 2013 Assistant Transport Manager

(Operations) ABC Transport PLC

AMUWO ODOFIN Lagos

Duties Reporting to the Head of operation West and west coast (Ghana)

Routing of coaches both for local and west coast

Monitoring of Coaches departure as scheduled

Monitoring and manning of crew members (Drivers and attendants)

2009 - 2011 Cargo Head (Cargo Division)

ABC Transport PLC Fadeyi Lagos

Duties: Ensuring that all cargo items are duly received and well documented,

Ensuring all cargo items departs on time and delivered intact,

Ensuring all items received for shipment are well insured

Routing of cargo trucks for timely and effective delivery schedule

Managing the overall running of the cargo centre

2006- 2009 Operations Supervisor ABC Transport PLC Jibowu.

Duties: Reporting to the station head,

Ensuring that all coaches routed to Jibowu for various destination departs the terminal on schedule

Ensuring that all accompanied items are duly tagged and passengers well informed about their luggage

Assisting in the day to day running of the station (terminal)

2003 - 2006 Senior Transport Officer

ABC Transport PLC Aba, Abia State.

Duties: Issuing of tickets to prospective passengers and printing of manifest

Attending to other duties as assigned by the station manager

Mar.2012 – Sept. 2012 Station manager (Relief duty)

ABC Transport Ghana

Duties: In-charge of the day to day running of both passenger and cargo operations of the station Ensuring timely departure of the coaches and making crew members adhere strictly to schedule departure times.

1999 - 2000 Reference Liberian

Oyo State Board Dugbe Ibadan Oyo State (NYSC)

Duties: Cataloguing and classification of reference materials

Making same available to researchers.

SKILLS

Analytical and problem-solving oriented working methods

Ability to negotiate and make sound independent judgment

Ability to learn fast and can work with little or no supervision

Data analysis and presentation skills

Fluency in English and Igbo Languages (both written and oral)

HOBBIES:

Researching, Reading and indoor games.

Referees

Lady Chinonyere C. Onyegbula Engr. Pius Nwosu

Dean of Studies Department of Mechanical Engineering

Egbu Comprehensive Secondary School Federal Polythenic Nekede Owerri

Egbu Owerri, Imo Sate Owerri, Imo State

080******** 080********

Ms. Vivian Iberi

Branch Manager

Shoprite Owerri

Imo State

080*********



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