Administrative Assistant Customer Service

972-***-****

***********@*****.***

Regenia M. East

20+ yrs.Administrative Assistant 15 yrs. Customer Service 4 yrs. Call Center / Inbound 2 .5 yrs. Staffing Recruiter Energetic, Go-Getter, I meet challenge head on ! I take ownership of every responsibility and motivated to meet and exceed ! E xperience:

0 2/2017-03/2018. P arish Industrial Srvc. Ft. Worth, TX 940-***-****. Office Manager

● Accounts Manager

● Payroll

● Assistant to President

● HR Procedures

● Recruiting

09/2014- 6/2015 G enesis Healthcare Williamstown, KY 859-***-**** F ood Service Supervisor

• Hired as Lead Chef

• Promoted to supervisor

• Food handling and Safety Practice Instructor

• Maintained Health Department Laws and Regulations

• Scheduling

• Supervised 9 employees

06/2010 - 07/2012 C rown Services Florence, KY 859-***-**** O n-Site Manager, Staffing Recruiter

• Worked closely with HR at Dana Light Axle Manufacturing

• Recruiting and hire process, Everify, I-9

• Payroll f or 50-80 employees per week

• Background and Everify for employees

• 3 Shifts Scheduling, 7 days a week

• Maintain ongoing staffing

• Safety practices

04/2007 - 09/2009 Citibank Florence, KY 859-***-**** Private Retail Label, Collections

• Customer Service

• Debt Collections for credit card accts.

• Account representative

• Outbound call center agent

• Set up payment plans for late stage accounts

09/2006 - 12/2007 John Pierce & Company Florence, KY 859-***-**** Administrative Assistant to the President

• Travel Arrangements (Flights, H otel, Rental Cars)

• Coordinated Telephone Conferences

• Set up Caterings and corporate meetings

• Maintained Filing s ystem

• Answered multi-line telephone system and voice mail

• Research and development projects

2004 / 2006 Toyota Motor Mfg. Of North America Hebron, KY Administrative Assistant (Kelly Services)

Supported Production Engineering Group with all clerical tasks

• Generated Daily, Weekly and Monthly Reports and Graphs

• Travel Arrangements

• Set up conferences and Board Room Meeting

• Organize Dept Head Manuals and Training

Education:

1983 Graduate Whitehouse High School

Whitehouse, Texas

1992 - 1994

Executive Secretarial School

Dallas, Texas.

1994-1995

Kentucky Career Institute,

Florence, Kentucky

Paralegal Associates Degree Program

References available upon request

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