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Administrative Assistant Social Media

Trenton, Michigan, United States
37,000 - 40,000
June 14, 2018

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Cynthia Franks

***** ********, *********, ** *****

cell: 917-***-****


Career Profile

Experienced administrator and coordinator who is an effective bridge between the technical and creative and loves to solve problems. Demonstrated expertise in technical industries like the auto industry, social media companies and creative industries like marketing and entertainment. Effective at getting information from professionals such as scientists, lawyers, programers and engineers and supporting their concerns in return. Strong writing skills allow me to distill technical information, visually and written, into easy-to-understand forms while remaining technically correct. Able to learn computer software and systems quickly.


At The American Museum of Natural History, increased member participation and revenue by 10% and kept costs down by improving intradepartmental cooperation so efforts were not duplicated.

Optimized social engagement for a 2M+ user community increasing revenue for Upoc Networks.

Was an effective Administrative Liaison between Building Engineer, Micheal York of Bovis Lead Lease, and the New York City Department of Design and Construction during the demolition of The World Trade Center.

After a few months in New York City, put together the North American Marketing Meeting for PR firm, Hill & Knowlton. Created and implemented a creativity seminar to improve brainstorming of marketing ideas.

Work Experience

American Museum of Natural History

Non-profit organization and New York City landmark that funds and performs research in the natural sciences and educates the public.

Coordinator of Membership Programs

• Developed and implemented programs with annual $75K cumulative revenue goal

• Managed 6 stewardship events annually for 1,000+ attendees

• Engaged top scientists in creating science-based programing for families and adults UPOC Networks

A Twitter-like early social media platform with 2 million+ users and theme-based text- messaging groups

Customer Service Associate

• QA-tested functionality across multiple platforms (SMS, email and WAP simulators), solving user issues within 24-hour response window

• Monitored groups for potential community issues and terms of service violations

• Recommended trend-based features to enhance customer experience Bovis Lend Lease

An international construction company. On assignment from Tempositions Administrative Liaison

• Prepared design packages for NYCDDC

• Documented communication between Bovis and NYCDDC WPP Group

A PR firm in New York City. On assignment from Tempositions Administrative Assistant

• Provided administrative support to high-level management

• Researched and updated Talent Database

American Arbitration Association

A non-profit organization that maintains panels of qualified, expert lawyers for arbitration cases. On assignment from Tempositions

Administrative Assistant

• Drafted business development and fundraising letters

• Initiated systems for processing panel applications Hill + Knowlton

A PR firm in New York City. On assignment from Tempositions Administrative Assistant

• Organized North American Marketing Meeting

• Created seminar on creativity to improve marketing brainstorming sessions Education

Actor’s Studio Drama School at the New School University MFA in Playwriting Wayne State University BFA in Theatre

Skills at a glance

Word, Excel, PowerPoint, Outlook,

QuickBooks, Quark, Raiser’s Edge

Compile data or documentation

Imaging systems, Talent Database,

Screenwriter, Scrivener, Scapple,

Adobe Illustrator

Writing; promotional blurbs, reports,

how-to, newsletters, SEO content,

website content

Blogging software; WordPress,

Blogger, tumblr

Maintain records and databases

Social media, Twitter, Facebook,

Disqus, Instagram, g+

Contract compliance and execution

Typing 45-65 wpm Develop organizational activities Order materials, supplies or

equipment and maintenance contracts

Confer with coworkers to coordinate

work activities

Budget oversight, contract compliance Create and maintain department budgets

Manage administrative activities;

conferences, meetings, remote and


Prepare business communications,

research and technical reports

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