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HR Professional

Denver, Colorado, United States
June 14, 2018

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Avriane Bowman-Dean, M.Ed 720-***-**** Denver, CO

Human Resources Professional

Accomplished Human Resources leader with 20 years of experience providing high-level HR support to employees and management. Highly effective liaison with ability to assess and interpret both employee and organizational needs. Apply excellent communication skills to foster a positive, productive work atmosphere. Convey a professional, knowledgeable, helpful, and conscientious approach as a HR and Benefits Professional.

HR Management Benefits Administration Employee Relations Recruitment & Retention

Talent Management Training & Development HRIS Administration Compliance Employment Law

Professional Experience

MACYS Inc, Denver, CO 11/20/17 – Present

Team Leader

Provide Active Supervision by continually circulating the selling floor, directing associates and supporting daily priorities to optimize the customer experience and increase sales. Redirecting support as


•Lead shop activities to ensure customer readiness and exceptional presentation standards. Alert MyShop Manager of any opportunities that are not aligned with this goal.

•Role model ability to build lasting customer relationships provide associates with fast-feedback and redirection to foster the same behaviors, and recognize associates for practicing them.

•Help build a proactive and solution-oriented customer centric culture in shop to ensure consistent customer experiences.

•Meet with MyShop Manager daily to discuss specific associate coaching needs based on observed customer interactions and redirection already provided. Coach associates based on MyShop Manager direction, and enter into MyStore App.

•Ability to perform interviews and recognize friendly, customer-focused individuals to be hired into Selling and Support Associate roles.

•Have practical knowledge of store systems POS, MPOS, RF equipment, My Client, Mystore App and ability to educate others.

•Handle various responsibilities related to the physical operation of the facility, including activities required to open and close the building, as well as involvement in daily back-of-house functions.

DaVita, Denver, CO 6/12/17- 12/18/17

SR Benefits Analyst

Senior Benefits Analyst assists in the administration and maintenance of corporate benefits programs; monitors, researches and performs quantitative analyses on current processes, trends and compliance requirements relative to benefits. Ensures policy and statutory compliance with government agencies; provides recommendations for compliance procedures and improvement strategies. Act as subject matter expert to inexperienced staff.

•Administers corporate benefits programs, including but not limited to group health/welfare plan, retirement plans and leave of absence administration while maintaining alignment with company culture, strategic initiatives and long-term goals.

•Determines and implements appropriate administrative procedures, record keeping processes and employee communication needs to ensure employees are fully aware of benefits options.

•Researches, plans and assists in the design, development and implementation of benefits and wellness programs, reports and systems.

•Performs quantitative analyses to track benefit trends, identify improvement opportunities and monitor procedures for adherence/compliance to company policies and state/federal requirements.

•Leads designated routine and special projects including but not limited to annual enrollment, coordinate appropriate resources and project assignments, set schedules and drive project progression.

•Ensures required deadlines are met in order to achieve on-time project completion.

•Works with internal and external partners to test and update systems for accuracy of data exchanges; conduct audits and implement solutions as needed to correct defects.

•Acts as primary liaison with designated department personnel and third party vendors; understand and identify benefits technology requirements to support system testing, data interfaces, data audits, development of test plans and execution.

•Responsible for review of and accuracy of all plan documents; prepares, reviews and obtains necessary documentation for various benefits filing forms, such as, but not limited to, Form 5500 filing for both retirement and health and welfare plans.

CH2M, Englewood, CO 3/31/12 – 3/21/17

HR Professional 2, Disability and Leave Coordinator

Coordinated the support for all leave of absence claims. Effectively coordinated all claims including case management and program compliance with the Family and Medical Leave Act and all related disability and employment laws. Performed exemplary customer service and assistance to employees, management, and outside vendors.

•Interpreted and administered leave programs and policies in accordance with the applicable federal and state employment laws (FMLA, ADA, USERRA, Pregnancy Discrimination Act, etc.)

•Counseled and trained management on interpretation and administration of Human Resource and Leave policies.

•Collaborated with Work Compensation Manager to streamline FMLA and disability leave.

•Served as the subject matter expert for the leave programs in alignment and under the general direction and guidance of HR leadership and the legal department.

•Compliant officer for employees out on leave to ensure compliance with federal, state, and local laws.

•Acted as liaison with our third party vendors regarding leave of absences request and denials.

•Educated and coached HR clients with appropriate legal and standard practice policy actions. Met regularly to review the status of claims and developed legally sound strategies for a mutually beneficial resolution.

•Assisted in the creation and facilitation of leave administration training programs.

•Performed all other duties as assigned or required.

Lakeshore Staffing Agency, Denver, CO 6/4/11 – 3/30/12

HR Professional 3 – Contractor for CH2M

Successfully performed a variety of routine and complex administrative duties for over 25000 employees to administer company benefits programs which included Medical, Dental, Vision, Life, Disability Insurance, Retirement Plans and COBRA.

•Administered benefit plans, audit and reconciled vendors invoices and payments for all plans; oversaw employee eligibility and wrote communication to participants and vendors.

•Assisted employees with issues and concerns regarding their benefit package; did troubleshoot problems and served as interface between employees and vendors.

•Conducted Benefits Orientation and Annual Open Enrollment including special marketing events.

Macy’s, Denver, CO 10/27/10 – 1/27/17

Part Time AST/Supervisor Floor Selling Team Leader

Managed selling associates, product inventory, direct sales and customer service management.

•Coached and motivated selling associates to increase sales and ensure efficiency.

•Ensured customer service and store health and safety standards were met. Resolved safety, legal and security issues.

•Dealt with employment issues such as employee counseling, recruiting, conducting appraisals and performance reviews.

•Developed and directed collaborative team selling strategy resulting in 30% increase in sales in the ready to wear department.

•Organized associate training and development courses.

•Administered employee development and compensation programs.

Verizon Business, Highlands Ranch, CO 3/25/06 – 12/10/10

HR Analyst – Team Lead

Responsible for employee satisfaction, successful delivery of work, meeting Service Level Agreements, career performance and growth for a small HR Team in a call center setting.

•Maintained comprehensive knowledge of benefit and payroll plans, company policies/programs, and HR Systems in a shared services setting.

•Cultivated strong working relationships with internal and external organizations, such as Benefits Administration, Payroll Operations, HRIS and third party vendors.

•Informed executive management of events and trends impacting the call center.

•Updated procedure training manuals and collated and processed statistics and reports for the department.

Additional Relevant Experience

HR Sr Transaction Staff Specialist – MCI, Denver, CO

HR Sr Staff Specialist I - III – MCI, WorldCom, Denver, CO

Conversational English Teacher – ABC English School, Skopje, Macedonia


Master of Education and Human Resource Studies/ Organizational Performance and Change

Colorado State University, Fort Collins/Denver, CO

Bachelor of Arts & Sciences, Communications, University of Colorado, Boulder, CO

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