Medical Customer Service
Resume:
Kimberly D. Carlisle
**** **** *****, *******, **. 30032
*********.***********@*****.***
Professional Highlights
Quality Review
Review public transit system to determine compliance with ADA Regulations
Record findings in concise and legible report
Communicate findings to supervisor within prearranged time frame Medical Records Support
Coordinate schedule to make client appointments
Follow system to keep track of medical records
Practice ‘Release of Information’ procedures as related to confidential patient information Research Analysis
Organize medical record information
Interact with clinical staff to provide requested patient information
Provide research assistance to Emory University graduate students Skills
Customer Service
Problem identification and resolution
Financial analysis, medical records
Quality Review
Time management
Spreadsheets
Word Processing
Dialectical Behavioral Therapy (DBT)
Employment History
Quality Analyst of ADA Regulations May 2005 – September 2007 Transit Access Atlanta Atlanta, GA
Medical Clerical Specialist III November 1998 – May 1999 The Emory Clinic Atlanta, GA
Research Analyst February 1997 – October 1998
The Emory Clinic Atlanta, GA
Education
Certification in Microsoft Office and Microsoft Tools May 2005 School of Adaptive Computer Training Atlanta, GA
Completed 1.5 years of college (towards Bachelors Degree) September 1987 – May 1999 State University of West Georgia and Decatur, GA
Perimeter College at Georgia State University
Advanced Placement Diploma May 1987
Gordon High School Decatur, GA
References
References are available on request.
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