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Medical Customer Service

Decatur, Georgia, United States
June 14, 2018

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Kimberly D. Carlisle

**** **** *****, *******, **. 30032


Professional Highlights

Quality Review

Review public transit system to determine compliance with ADA Regulations

Record findings in concise and legible report

Communicate findings to supervisor within prearranged time frame Medical Records Support

Coordinate schedule to make client appointments

Follow system to keep track of medical records

Practice ‘Release of Information’ procedures as related to confidential patient information Research Analysis

Organize medical record information

Interact with clinical staff to provide requested patient information

Provide research assistance to Emory University graduate students Skills

Customer Service

Problem identification and resolution

Financial analysis, medical records

Quality Review

Time management


Word Processing

Dialectical Behavioral Therapy (DBT)

Employment History

Quality Analyst of ADA Regulations May 2005 – September 2007 Transit Access Atlanta Atlanta, GA

Medical Clerical Specialist III November 1998 – May 1999 The Emory Clinic Atlanta, GA

Research Analyst February 1997 – October 1998

The Emory Clinic Atlanta, GA


Certification in Microsoft Office and Microsoft Tools May 2005 School of Adaptive Computer Training Atlanta, GA

Completed 1.5 years of college (towards Bachelors Degree) September 1987 – May 1999 State University of West Georgia and Decatur, GA

Perimeter College at Georgia State University

Advanced Placement Diploma May 1987

Gordon High School Decatur, GA


References are available on request.

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