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Customer Service Management

Clearwater, Florida, United States
June 14, 2018

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*** ********* **. ********** ** 33755 516-***-****


Hardworking, energetic chef with flexible hours, superlative communication skills, and competent abilities in addressing hectic scenarios seeking employment in a fast-paced environment. Constantly learning and researching to increase knowledge and ability. SKILLS

• Excellent communication skills and team-player work ethic with results-oriented approach to task management and product delivery.

• Top-rate knife work, meat temping and equipment management.

• Conversational fluency in Italian and Spanish.

• Knowledge and skill in management of others.

• ServSafe Certified.


Family Dental Office

Whitestone, NY

Office Manager Oct 2011 – Dec 2012/June 2014 – Jan 2017

• Directed weekly marketing campaigns consisting of digital and printed publications to thousands of new and existing clientele.

• Managed all finances for the practice including income record keeping.

• Gained valuable experience in office administration, personnel oversight, and financial management to ensure smooth daily workflows and solvency for the practice. Agave Restaurant New York City,


Lead Server June 2009 – Sept


• Mastered all serving duties including serving numerous guests at once during peak hours, resolving miscellaneous problems in all areas of the restaurant, and delivering superlative customer service.

• Held lead server position and directed regular menu tasting to ensure wait staff knowledge and proficiency of menu options to deliver excellent dining experiences for guests.

• Administered end-of-night income and gratuity distribution to wait staff and kept daily income records for restaurant management.


628 Cleveland St. Clearwater FL 33755 516-***-****

Sterling Management Glendale,


HR Department July 2013 – June


• Ran HR Department.

• Hired and trained numerous employees.

Park Avenue Seasonale (C/O Quality Branded) New York, NY

Lead Line Cook Sept 2015 – Feb


• Experienced in working and setting up each station in restaurant (Garde Manger, Grill, Saute, Plancha, Hot Apps).

• Won in-house hors d’oeuvre competition in August 2016.

• Worked during many parties and restaurant buyouts on all stations.

• Suggested recipes and created dishes that appeared on menu.

• Experience working Restaurant Week

• Experience working big holidays.

• Trained other line cooks.

• Successfully manned a 3-man line as a 2-man multiple times.

• Simple butchering.

• Full kitchen deep cleaning.

Charlie Bird New York,


Line Cook Feb 2017 – June


• Experience in working and setting up Saute, Entremetier, Crudo and Patissier stations.

• Skilled in shucking oysters.

• Prepared specialized menus for high profile VIPs mid-service.

• Cooked for high profile VIPs.

• Assisted in removing and putting in a new kitchen.

• Weekly kitchen deep cleaning.


628 Cleveland St. Clearwater FL 33755 516-***-****

Serendipity Catering Denver,


Sous Chef July 2017 – July


• Created Spring and Summer Menus

• Ran kitchen as acting Executive Chef between transitions.

• Created kitchen schedule.

• Created kitchen policies for streamlining production.

• Created and executed daily menus for external café.

• Trained new staff

• Prepped large batches of sauces, large quantities of proteins, and batches of stocks.

• Ordered daily product from food purveyors to keep stock at necessary level for day to day production.

• Added menu items and food cost into catering software. EDUCATION

Ramapo College Mahwah, NJ

Major: Biochemistry August 2009 – November 2010

International Culinary Center New York, NY

Major: Professional Culinary Arts June 2015 – Dec 2015 Gordon Ramsey Online Master Class New York, NY

April 2017

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