Human Resources and Talent Development Leader

QUALIFICATIONS PROFILE

Intuitive, performance-focused, and multifaceted executive, with comprehensive background in staff training and supervision, employee relations, and talent acquisition management, along with proven expertise in marketing and sales development. Armed with hands-on experience in workforce management, core business disciplines, policy implementation, and strategic planning to boost personnel productivity. Skilled at executing human resource programs and strategies to promptly and effectively resolve management issues and organization challenges.

PROFESSIONAL EXPERIENCE

DIRECTV – El Segundo, CA; San Diego, CA

Senior Performance Consultant 2012–Present

Operations Management and Goal Setting

Take charge of formulating and delivering solutions toward boosting organizational and individual performance to attain key goals, mission, and values of the company.

Expertly oversee daily company operations, including the use of ADDIE model for training programs in alignment with set-forth corporate policies and strategies.

Demonstrate leadership in defining vision and creating a training strategy within indirect sales channel

Project and Program Development

Design training, delivery, and certification process for business within hospitality and institutions, thereby reducing liability, yielding company profit, and securing brand standards.

Spearhead program development in addressing short- and long-term business-related training and development needs.

Conceptualize training roadmaps and curriculums in collaboration with the division directors and internal stakeholders.

Maintain participation with the transition of company-wide training curriculum name from company-centric name of “Advanced U-verse” to a broader “Advanced TV”, representing DIRECTV presence and impacting overall business relationship, company reputation, and sales.

Staffing and Training Facilitation

Organize product training summit to lessen communication gaps and maximize company resources, ensuring efficiency and consistency of the internal teams, departments, and external indirect agents.

Formulate business training and implementation model for more than 8000 AT&T sellers.

Partner with industry advocates to assist in the proper representation of DIRECTV products and services.

Facilitate over 100 training and breakout sessions for the annual dealer revolution.

Lead 5000 dealers and national telecommunication partners nationwide and in Latin America.

Life Technologies – Carlsbad, CA

Global Sales Development Director 2011–2012

Process and Staff Performance Optimization

Capitalized on industry expertise in creating and implementing the following:

-360 feedback survey process through a new Sales Competencies Program, which saved more than $100K in delivery costs;

-Global Sales Advisory Council (GSAC) in meeting global needs and international continuity, which strengthened clear communication and reduced the time to execute urgent initiatives; and

-Sales academy tracks for high-potential sellers and managers.

Spearhead overall design of all global sales training, improving sales performance/efficiencies and decreasing employee attrition.

Program Development and Goal Setting

Streamline life technologies product library for more efficient and effective eLearning courses through execution of course standards/templates, impacting more than 1000 product courses.

Establish new Sales Training Department for the enterprise, in charge of discussing strategy and departmental goals with the senior leadership.

Staffing and Training Facilitation

Facilitated comprehensive training, which involved technologies, products, behaviors, and learning strategies in line with the corporate goals and initiatives.

Served as an executive coach for new senior leaders in influencing immersion to the company and reducing ramp up time in new positions.

AT&T – Various Locations (2003–2011)

Area Retail Connection Manager (San Diego, CA) 2009–2011

Staffing and Training Facilitation

Devised an advanced sales training to high-performing sellers, enabling them to manage their capability to transition to other parts of the business.

Formulated development plans for high-performance sellers and managers, which led to their continuous growth and exposure on career development.

Human Resource Administration

Boosted production efficiency by more than 50% within the first 30 days by proposing realignment within the sales district as well as 70% in 60 days.

Process and Staff Performance Optimization

Delivered effective recommendation to consumer marketing and sales incentives.

Administered overall district sales performance and productivity through learning and development principles and practices.

Associate Director of Instructional Design (Atlanta, GA; Dallas, TX; San Diego, CA) 2009–2010

Human Resource Administration

Conducted in-depth research on internal resources and incorporated innovative ideas to prevent use of vendor, thereby attaining $400K cost savings.

Took charge of balancing various projects and client groups without compromising deadlines and quality; and employing eLearning solutions through internal and external resources and vendors.

Project and Program Development

Initiated concept for current leadership program, the “L.E.A.P. Forward for Managers, Area Managers, and Directors” for more than 5000 leaders

Played an instrumental role in creating company’s top program development initiatives, including Delivering an Extraordinary Experience; Retail Leadership Series; and Inspired and Engaged Employees Designed for Directors and Vice Presidents.

Successfully implemented a pre- and post-assessment for all courses, guaranteeing course effectiveness which impacted average score from 65% to 92%.

Associate Director of Training Delivery, West Region (Redmond, WA; San Diego, CA) 2006–2009

Process and Staff Performance Optimization

Established high-performing team by focusing on their areas of expertise and managing underperformers, which reduced direct report attrition rate from 40% in 2006 to 33% in 2007 and 0% in 2008.

Applied workforce management strategies to increase course completions without impacting performance.

Executed learning plans and course implementation for regional enterprise employees in 5,000 person organization; increased regional learning plan completion from 30% to 80% within 18 months.

Staff Supervision Program Development

Recognition as one of the selected professional out of over 50 leaning individuals in facilitating iPhone training and partnership with Apple.

Effectively supervised over 360 employees across the 13 states.

Earlier Positions Held

Senior Facilitator (Atlanta, GA; San Diego, CA) § Retail Store Manager Indirect Account Executive (San Diego, CA)

EDUCATION

Bachelor of Arts Degree in Communication Studies § California State University – Los Angeles, CA

PROFESSIONAL DEVELOPMENT

Instructor Competencies Certification § Facilitator Competencies Certification § Communication Styles

Instructional Design Fundamentals Certification § 7 Habits of Highly Effective People Program

Jeffery Gitomer TrainOne Learning Academy Certification § Emergenitics Training § Good to Great Program

Situational Leadership Program § Kirkpatrick Levels of Evaluation Certification

PROFESSIONAL AFFILIATIONS

Association of Talent Development

International Society of Performance Improvement § Society of Human Resources Management

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