Customer Service Representative

Ms.Pabhada Iamphukhiaw

*** ***.* ******* * Rd, Bangbon, Bangkok 10150

Tel.: +668********, +639*********

Email : ************@*******.***

PERSONAL DETAILS

Age : 29 years old Nationality : Thai

IC/Passport No : AA6138833 Marital Status : Single

Gender : Female Height : 155 cm.

Race : Thai Weight : 45 kg.

EDUCATION BACKGROUND

2007 – 2011

Bachelor of Arts in Business English Major, Suan Sunandha Rajabhat University

2001 – 2006

Mathayom Watsing School (High School)

WORKING EXPERIENCE

Nov 2010 - Feb 2011

Training at Air Asia in CBTO section (LOST & FOUND)

July 2011 - March 2012

Work in administrative positions at Charoenkrung Pracharak Hospital

Job description

•Take care of patient.

•Communicate with patient to get the correct information.

•Filter patient data and also transfer them to the correct department.

•Make a purchase order about medical instrument.

Apr 2012 - Jul 2013

Work in marketing positions at Siam Sera F B Co.,Ltd

Job description

•Communicate to customer and supplier via phone and email.

•Meeting with customer and supplier about project.

•Make a quotation about spare part and transportation.

•Create document when the customer request.

•Follow the process and inform status to the customer.

•Make a summary and marketing plan.

•Supporting the marketing manager.

Jul 2013 - Nov 2014

Work in CSR support Microsoft phone brand at PCCW Teleservices (Philippines ) Inc.

Job description

•Received call from customer

Provide the solution to resolve the issue.

Advise customer about “ How to use the phone”

•Enter the customer concern to the system for record.

Nov 2014 - July 2015

Work in Bilingual Technical Helpdesk Analyst at Xerox Business Services -

Philippines Inc.

Job description

•Provide the solution to resolve the issue by phone and email to the end user.

•Escalate the issue to another department.

•Make service request when the user request.

•Create incident ticket when the users have a technical issue to the system.

•Enter the user concern to the system for record.

•Communicate with another department to follow the ticket.

Aug 2015 – Nov 2015

Work in Account payable at Bayer Business Services.

Job description

•Respond to all vendor inquiries.

•Review and verify invoices and check requests.

•Sort, code and match invoices.

•Track expenses and process expense reports.

Nov 2015 - Jan 2016

Work in Service Helpdesk at Collabera Technology Private Limited

Support Accenture ( Telenor project )

Job description

•Provide the solution to resolve the issue by phone and email to the end user.

•Escalate the issue to another department.

•Make service request when the user request.

•Create incident ticket when the users have a technical issue to the system.

•Enter the user concern to the system for record.

•Communicate with another department to follow the ticket.

Apr 2016 - Present

Work in Bilingual Customer Service Representative at Teleperformance

Support Phillips

Job description

•Provide the solution to resolve the issue by phone, chat and email to the customer.

•Escalate the issue to another department.

ADDITIONAL DETAILS

Language Proficiency English (Spoken) : Fair

English (Written) : Good

English (Reading) : Excellent

SUMMARY OF QUALIFICATIONS

- Work hard, Fast learner and able to work as a team.

- Excellent in Microsoft Word and Microsoft Excel.

- Excellent communication skills in greeting customers, listening and assessing requested desires via call or email.

REFEREES

Ms. Janine

Accenture, Inc.

Position : Team Leader

Tel : 006***********

Ms.Miradel Hilario

Xerox Business Services Philippines Inc.

Position : Supervisor

Tel : 006***********

Mr.Danuchot Phonlabut

Siam Sera F B Co.,Ltd.

Position : Head Engineer Marketing

Tel : 006***-*******

Mr.Somchai Jertseomanun

Charoenkrung Pracharak Hospital

Position : Senior professional of medical technologist

Tel : 006***-*******

Ms.Ha Trinh

PCCW Teleservices (Philippines ) Inc.

Position : Team Leader

Tel : 006***********

Mr. Anek Thanakasemsuksakul

Thai AirAsia Co.,Ltd.

Position : Air Asia CBTO (Lost & Found) Team Leader

Tel. 006***-*******

Contact this candidate