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Manager Project

Herndon, VA
June 14, 2018

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Deborah M. Symons

Herndon, VA ***** 703-***-****

Results-Oriented IT Project Manager & Analyst

Collaborate Successfully Produce Quality Deliverables On-Time & Efficiently

A versatile IT professional that resourcefully executes enterprise level projects from inception to deployment in extremely fast-paced environments. Outstanding communication, team leadership and project management skills with a demonstrated ability to concurrently plan and execute multiple projects in a successful, timely and cost-effective manner. A very collaborative person with excellent interpersonal skills that works well at all organizational levels and across local and remote cross-functional teams to consistently achieve successful results. A proactive and tenacious problem solver who genuinely takes great pride in resolving issues, improving processes, removing impediments and delivering complex projects on-time, every time.

Business Skills

Agile & Waterfall Project Management Resource Management Systems Integration Process Analysis & Improvement Requirement Analysis Software Design & Development SDLC & PMLC Change Management Infrastructure Management Operations Vendor Management Team Leadership Consulting Customer Service Delivery COTS Risk Analysis Issue Resolution Negotiations Budgeting Capacity Planning Data Analysis & Reporting

Professional Experience


Senior Project Manager - Fannie Mae; Engineering Operations & Hosting Services

Managed several large-scale, critical projects and highly visible initiatives for the Storage, Computing and DevOps teams. Successfully collaborated w/ business owners, PMO, senior management, engineering teams and multiple vendors to plan and complete high-risk enterprise level projects.

Migrating the Reston data center exit to another internal data center.

Migrating DevOps environments from EMC to IBM storage to test and perform POC testing for vital financial end of day processing systems.

Managing the gradual build out and cutover to a new large-scale production computing grid environment to replace EOL components and to provide much better performance and an equivalent environment to the testing environment. Worked very closely with dozens of financial application owners, engineering teams and primary vendor to determine optimum schedules with minimal impact to existing grid computing environments.

Served as escalation point and kept the many teams I worked with on schedule by removing impediments; resolving potential risks and providing formal project plans, status, issue documentation and presentations teams to senior management, stakeholders and team members.

Technical Project Manager - Comcast, Xfinity Home Operations

Applied Agile & Kanban methodologies to coordinate and track issue resolution as well as the build-out of infrastructure and production environments for a team of 12 engineers. Worked very closely with the business owners and DevOps engineering teams to define new project requirements and schedules.

Facilitated a much more positive and cooperative attitude across multiple cross-functional teams and product managers while performing all typical Scrum Master duties.

Applied operational best practices to work with engineers, developers and DBAs to perfect and document the release process to achieve a higher quality of production and infrastructure deliverables.

SPRINT (formerly CLEARWIRE, LLC), Herndon, VA 2009 – 2014

Project Manager / Senior System Engineer, Technology Development

Collaborated with business owners, vendors, architects and principal engineers to ensure all delivered 4G products and applications met project requirements and schedules.

Tracked software issues, managed vendors and production implementations for software releases, new partners and new devices.

Served as application SME and DBA for the large-scale Java based software COTS product and Oracle database that enabled us to maintain and provision 4G devices for numerous vendors and clients.

Planned all HW & SW lab build outs, production releases, performed UAT and wrote detailed production installation procedures in addition to performing hands on production support.

Proactively designed and developed tools and processes using Unix, Perl, SQL, APIs and/or Java based scripts to monitor applications; resolve vendor’s software issues; rectify data problems; audit failures and to fulfill long-term reporting requirements by creating a data warehouse.

TIME WARNER CABLE, Herndon, VA 2005 – 2009

Senior Manager, Database & Systems, TWC VoIP Operations

Managed the 3 4-person teams responsible for delivering special development projects, L3 support activities, reporting / extract requests and DBA activities associated with Digital Phone Order Management System. Award winning achievements:

Assumed additional duties by serving as the Technical Program Manager for the cooperative initiative responsible for migrating 2 million subscribers from Verizon to Sprint to save $5M annually in operation cost

Facilitated the complex migration process definition between all cross-functional teams and vendors; wrote detail script designs; tested E2E solution; and performed the day-to-day scheduling and troubleshooting activities to ensure the success of this 1+ year project.

Identified and resolved a critical reporting need by quickly designing, testing and implementing the data warehouse and PHP GUI to capture key data from the legacy provisioning system and its replacement to ensure reporting continuity across divisions and in accordance to with FCC obligations.

Deployment & Release Project Manager, TWC VoIP Operations

Successfully managed and planned all nationwide software releases, migrations and infrastructure maintenance activities required to maintain VoIP provisioning systems and switch maintenance across 8 regional data centers for 30+ Digital Phone divisions.

Volunteered technical skills to help a large, overwhelmed support group meet deliverables, audit data between interfacing systems, and to greatly improve the ability to report on vital data and key performance metrics.

Trained, supported and mentored the 3+ replacements it took to replace this role.

AMERICA ONLINE, Dulles, VA 2000 – 2003

Technical Manager, AOL Search Operations

Created and managed a $15M budget and a large team of UNIX/Linux and database administrators responsible for scaling, launching and supporting the web and back-end servers that support all domestic search applications for the AOL brands and partners. Effectively collaborated with a large collection of stakeholders, vendors, partners and cross-functional teams to ensure all projects were launched on schedule and in accordance with operational best practices, business requirements, and in accordance with SLA and legal obligations.

Championed the effort to lower AOL Search operating costs by $20M by introducing newer technologies, consolidating processes across brands, creating a costing capacity model and allocating resources optimally.

Proactively scaled AOL Search servers to handle the gradual 100% traffic increase and managed the lease returns and upgrades for 300+ servers w/ zero availability impact.

Radically improved search applications' availability by introducing site redundancy, standardizing deployment methodologies, and implementing real time monitoring to provide and present vital KPI data to AOL executives, partners and vendors.

Streamlined the project request process and formalized the support turnover to the NOC so that team could focus on the “fire hose” flow of new business initiatives and projects.

Ranked #1 Manager on the AOL System Operations employee surveys 2 years in a row out of 100+ managers at all levels for maintaining the highest staff satisfaction levels by consistently encouraging and rewarding excellent performance; innovative solutions/ideas; teamwork and professional growth.


BS, Management Information Systems &Management, Old Dominion University, Norfolk, VA

PMP & CSM Training

Technical Skills

Software Applications:

Microsoft Office Suite, PowerPoint, Visio, Project, Server, SharePoint; JIRA, Confluence, Rally & Lean Kit; Configuration Management, Ticketing & Monitoring Tools

Database & Systems:

Oracle, UNIX/Linux, Network, Storage, Web Servers

Languages & Utilities:

SQL, Toad, UNIX Shell Scripts, JavaScript, Perl, XML, HTML, SoapUI, JMeter, TCP/IP, SSL, DNS, Wireshark, Splunk

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