Customer Service Nursing Home

Leida Caraballo

**** * **** ** *********, Ohio **113 216-***-****

Objective- To obtain a Customer Service or Management position with a well established, diverse, and progressive organization.

Education:

* Graduate of West Technical High School

* El Barrio/WSEM-Certificate of Job Readiness

Experience:

Key Bank/ Randstad (March 12-May 17 2018)

Accelerates the receipt and processing of client remittance data, preparation and processing of checks for clearing in line with standard bank operating procedures, and prepares information for clients and service partners according to specified procedures and instructions. Receives, sorts, prepares and processes remittances and invoice data. Opens mail and extracts paper invoices/payments; sorts and prepares batches for processing. Follows established corporate and department policies and procedures.

FRSTeam by DKS Dry Cleaning Restoration (May 2016-Current)

Job Coordinator/Driver

Picking up clothing and textiles from residences that have been affected by fire, water, smoke, or other type of damage, and then delivering clean items back to customers. Restoring damaged articles to their previous condition, so they can be returned to their owners with pride. Ensuring that every piece we process meets our rigorous quality standards. collects inventory reports from the technicians, prepares estimates of the cleaning costs and works directly with contractors and insurance companies to coordinate billing.

Mount Alverna Village Nursing Home (March 2010-May 2016)

*Laundry Technician

*Handled residents clothing and linens

Speedway (March 2006-March 2010)

*Handled money, exchanged money with customers

*Customer service on a daily basis

* Team leader

Student Loan Express (October 2005-March 2006)

* Process refund checks and enter student loan information into a Microsoft Access Database

* Process Financial Aid Loan applications submitted by accredited universities and colleges

* Distribute and process incoming mail to appropriate department or individual

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