Ernest Kamau KabuthaP.O Box 686**-***** Nairobi, KenyaTelephone: +254-***-***-*** / +254 723 113 920Email: ac5vos@r.postjobfree.com ProfileTop performing professional withover 13 years’ diverse experience, ensuring delivery of exceptional customer servicesin restaurants. I am a helpful and courteous individual with a great reputation for exceptional customer service provision in a food service environment, I am also knownfor ensuring high performance of the restaurant through analysis and planning of restaurant sales levels and profitability.I also have hands-on experience in coffee making and brewing, and substantial knowledge of various coffee types and their characteristics.I am also an energetic and self-confident individual with extensive experience of working in a fast paced hospitality industry, particularly bartending and serving. I am exceptionally well-equipped to maintain a standard of professionalism by performing customer service tasks according to the facility’s specific protocols.Demonstrated expertise in mixing and serving alcoholic and non-alcoholic drinks to patrons by following set recipes for cocktails and drink mixes.Skills Communication Skills: I am an excellent communicator who effectively conveys information both verbally and in writing. I am also a keen listener and gives prompt feedback. Customer Service Skills: I have brilliant customer service skills and am able to relate in a courteous and efficient manner with guests and through relational marketing. I am able to provide quality service to guests through listening to feedback and striving to give the best to achieve customer satisfaction. Relationship Management: I am a proven relationship builder with excellent interpersonal skills and I am able to nurture and retain strong relationships with existing and new customers. Analytical Skills: The ability to visualize, articulate, and solve both complex and complicated problems and conceptsand make decisions that make sense based on all available information. Decision Making and Problem Solving Skills: I am able to make timely, well considered and logical decisions on problem situations that may arise so as to find appropriate and workable solutions. Organization and Planning: A highly organized individual who approaches all their work in a methodical and professional manner. Leadership and Management Skills: I am a goal driven leader who maintains a productive climate and confidently motivates, mobilizes and coaches team members to meet high performance standards. Flexibility: Capacity to fit into most environments, maintain calm under pressure and can adapt well to changes in the work place. Team player: Works as a competent member of the team, willingly providing back-up support for coworkers when appropriate and actively supporting group goals.Work Experience2016 to dateJacaranda HotelsPosition: Head BaristaResponsibilities: Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas. Clean or sanitize work areas, utensils, or equipment

Order, receive, or stock supplies or retail products. Describe menu items to customers or suggest products that might appeal to them. Take the correct order and post in the POS for processing and eventual payments. Serve prepared foods, such as muffins, biscotti, or bagels. Stock customer service stations with paper products or beverage preparation items. Take customer orders and convey them to other employees for preparation. Prepare weekly and monthly equipment reports of functionality and advice on maintenance. Demonstrate the use of retail equipment such as French press, mocha pot, cone drip etc. Train fellow staff and guests on the process of coffee from bean to cup. Several coffee drinks preparation.2014 -2016360 Degrees Artisan PizzaPosition: Reliever Restaurant Manager(Occasional)Responsibilities: Relieve and conduct functions of restaurant managers on their leave days and off duty. Supervise waiters, hostess, barmen, cashiers and rest of staff duties and activities to maximize revenue and minimize cost. Ensure guests are welcomed, seated and their requirements met in a helpful and courteous manner. Approve store requisition for kitchen and restaurant on a daily basis. Conduct briefings, Coordinate duty roaster to ensure shifts are attended well. Check on guest service of food and drinks as well as respond to complaints and compliments hence taking actions accordingly. Prepare reports on breakages, malfunctions and condition of the restaurant. Handle daily sales, petty cash purchases, bills and ensure banking is done.2014 -2016360 Degrees Artisan PizzaPosition: Head BarmanResponsibilities: Ensured compliance to all hygiene standards and personal appearance guidelines. Prepared reports to present to daily service board regularly. Prepared schedule for bar activities as per operations requirement. Managed requisition forms and replenished any shortages to stock. Participated in bimonthly meetings within department and resolved all issues. Performed all activities in bar opening and closing checklist. Coordinated with suppliers to order supplies for operation team. Prepared drinks as per recipes.Other Positions Held 2009 -2013:Barista at Java House Africa Dec 2005 -Jan 2007: Store keeper at Severin Sea Lodge Oct 2003-Dec 2004: StoreClerk at Casino Malindi Jun -July 2001: Assistant Librarian (training) at Welcome Trust Researchlaboratories/Kemri -Kilifi Unit

Education1998 -2000Diploma in Store keeping and Purchasing ManagementTechnical Institute Nairobi1994 -1997Kenya Certificate of Secondary EducationAquinas High SchoolProfessional Trainings In House Training in Barista and Bar Counter Operations Certificate in Information TechnologyAdditional InformationAwards and Achievements Awarded certificate for employee of the month for the month at Severin Sea Lodge-Mombasa for outstanding work as a store keeper. Certificate for the employee of the month Nairobi Java house for excellent performance in store keeping.Participations Certificate of attendance. In Customer care-Nairobi Java House for excellent customer service at the barista counter and in the restaurant. Certificate of participation in Fire Marshall and safety -Nairobi Java House and G4SRefereesPeter KariukiCoffee Sales Manager,Java House AfricaTelephone no:+254 726 643 591Geofree NduvaSoftware, CosekeTelephone no:+254 724 334 500David mwaiCEO, Exef Spares and StoreTelephone no:+254-***-***-***