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Customer Service Manager

Location:
Mokopane, Limpopo, South Africa
Posted:
June 14, 2018

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Curriculum Vitae

Introducing

Jannie Meyer

Contact Number: 072-***-**** All hours

PERSONAL PARTICULARS

Name : Jannie Petrus Meyer

Postal Address : P.O. Box 4197

MOKOPANE

0600

Residential Address : 18 Wilge Street

Unit 2

MOKOPANE

0600

Contact Numbers : 072-***-**** or 082-***-****

Personal Email : ac5vn6@r.postjobfree.com

Date of Birth : 25 July 1984

Identity Number : 840***-***-*** 7

Gender : Male

Citizenship : South African

Marital Status : Married

Dependants : Two

Driver’s Licence : Code B

Criminal Offences : None

Language Proficiency : English & Afrikaans

Health Status : Healthy

Hobbies / Interests : Human Resources / Finances

Analytical Information Technology

Private Security / Community initiatives

Administration / Occupational Health

Available Date : Immediately

Tertiary Qualifications : Field Guides Association of South Africa Completed in 2018

Snakebite treatment Certification

: University of North West

Afriforte’s WorkWell Research Unit

Completed in 2018

Psychological Fitness Index

: Dr. Vernon Els – Mokopane

Everest Audiometric screening software

Med-e-mass (Elixir) medical practice software

: OCSA Training College

Certificate in Audiometric Techniques

Registered with SASOHN - Audiometrist (AR4090)

Completed July 2016

: Claassen & Claassen Training

Basic Life Support Provider (CPR + AED)

Registered with American Heart Association and

Resuscitation Council of Southern Africa

JC17/512 completed 05/2017 valid to 05/2019

: Komatsu SA – Mogalakwena Depot

Terotechnica Maintenance College

C301 – Certificate in Maintenance Planning

SAQA Credits 8, Level 5

Completed during June 2014

Modular Mining, MineCare Course

Completed during June 2014

iLearn Training

Microsoft Projects 2013 – Level 1

Completed during March 2014

: Anglo American Platinum – Mogalakwena

Completed in service during 2011

- SAP R/3 HR Overview

- SAP ERP Workflow Release Strategy

- SAP ERP CO for Cost Accountants

- SAP ERP CO & PS Reporting

: University of Cape Town

Faculty of Law’s Law@Work

Completed in December 2009

- Certificate in Practical Labour Law

: Private Security Industry Regulatory Authority

Northern Province Training Academy

Completed during 2006

- Private Security Officer Grade C (Registered)

- Private Security Officer Grade E-B (Qualified)

: SASSETA – NQF Level 4

Tzaneen Training Centre

Completed in May 2006

- Use of Handgun, a Shotgun and a Rifle

: First National Bank

Mokopane Branch

Completed during 2003

- Security, Fraud & Forgeries

- Aspects of Law & Office Safety

- Conflict Management

Secondary Qualification : Hoërskool Piet Potgieter (MOKOPANE) Grade 12 completed in 2002

- English - Afrikaans

- Mathematics - Accountancy

- Hotel Keeping / Catering - Computer Studies

Personal Comments : My educational qualifications and employment history enabled me to develop

good organizational skills, have an analytical

/ logical approach to challenging tasks and

have the ability to work well under strain, not

only on my own initiatives but also as part of

a team. I show pride in what I do and hope

to add value such as efficiency, effectiveness

and professionalism. Administration,

together with interaction with people, such as

managing, controlling or supervising in a

friendly environment, can only produce good

quality work. Having managed some senior

positions, I can handle a good amount of

pressure in my job situation and “Personal

Service” is my motto.

Referees : Dr. V. Els Adv. J. F. Spies

OH GP, MSc Sports Med, Friend & Mentor

DOH, Mfam Med, MBChB 084-***-****

Family Doctor & Mentor

015-***-****

: Magistrate. J. A. du Plessis Mrs. S. Dique

Friend & Mentor TraceCo Tracers

072-***-**** 015-***-****

: Past. J. van Eeden Mr. J. Greyvenstein

Pastor & Spiritual Leader Komatsu & Barloworld

073-***-**** 076-***-****

: Mrs. G. Mashidi Mr. H. P. J. Meyer

Family Friend – Alert Steel Pro Guard Security

072-***-**** 078-***-****

Community Service : Vice Chairman of Round Table

Kameeldoring 92 in Mokopane for 2012, and

elected Public Relations Officer for the

Round Table Bushveld Area 2012/13.

EMPLOYMENT HISTORY

Name of Employer : MODIRI HEALTH

Position : Clinic Manager – Occupational Health Services Period of Employment : September 2016 – May 2018

Responsibilities : Coordinate, monitor and audit the delivery of an efficient OH service provided to

contracted organisations, to ensure a high

quality value for money service, customer

satisfaction, and to improve and promote

best practice in OH on the basis of research,

evidence and evaluation, as well as

exploiting potential for income generation

and commercialisation.

Formulate, implement and evaluate policies

and strategies for health protection and

surveillance of workers, to meet legislative

requirements and promote employee’s health

and well being in line with national health

strategies.

Manage and lead the OH team to develop

their capability, motivating and mentoring

them to meet the current and future

requirements.

Work in partnership at senior level with other

appropriate agencies and professionals to

provide expert guidance, develop, implement

and evaluate policies and strategies, when

an OH input is required (occupational stress,

mental illness, rehabilitation).

Plan, develop and evaluate methods and

processes for gathering, analysing,

interpreting and presenting data and

information for continued improvement.

Communicate trends and advise on action

plans to meet statutory and voluntary

requirements for health protection,

surveillance and statutory reporting.

Responsible for the maintenance of the

confidential records management system.

Day to day Debtors and Creditors in order to

keep within the agreed upon budget and

cash-flow.

Compiling a monthly Confidential Medical

Report that summarizes the current months’

OH abnormalities including advice on

possible remedial actions to manage, assist

and eliminate non-occupational illnesses.

Compiling Annual Medical Reports for the

DMR that summarizes the current year’s

medical surveillance in terms of Section 16 of

the MHS Act 29 of 1996.

Compiling a monthly Health, Safety &

Environmental presentation for clients that

summarizes the previous months’ medical

surveillance and diagnosed abnormalities.

Contribute to the provision of training, advice,

health surveillance, vaccinations, sickness

absence management, investigations of

cases of occupational ill health, and other

general OH issues.

Keep professionally updated and abreast of

new and emerging guidance and legislation

that govern legal and ethical aspects of OH

practice and use evidence based practice to

guide interpretation of statutory requirements

and advisory guidance to ensure the health

protection of the working population.

Manage the OH budget to ensure adequate

resources are available for the optimum

functioning of the service, in liaison with the

authorised representative for Health & Safety

of each client.

Planning and Organising : Responsible for planning and implementing OH strategies in conjunction with the

authorised representative Health & Safety.

Strategic planning of activities that are

influenced by new Health & Safety

legislation, policies and national / local

government Health & Well-being strategies.

Manage a team of OH professionals to

ensure relevant annual targets are met.

Plan and organise staff training to help them

meet the professional requirements laid

down by the Nursing Council (SASOHN).

Plan and organise day to day activities in

response to referrals from the Human Capital

department of each client by means of

telephone calls, emails, enquiries, scheduled

appointment, meetings, training, workplace

visits.

Problem Solving : Manage conflicts in legislation relating to confidentiality of data collection, recording,

retrieval and dissemination by promoting

good communication and education of

managers, Human Capital, Disability and

other key players on the legal and

professional obligations of OH practitioners.

Promoting good professional networking, to

achieve better understanding of each other’s

role, and prevent breakdown of

communication in cases of conflict of

interest.

Remaining objective whilst recognising the

balance between business need and

individual need, whilst also respecting client

confidentiality.

Manage staff issues within the OH team to

ensure all relevant goals are met.

Decision Making : Responsible for autonomous decision making. Post-holder is legally and

professionally bound by codes of practice

imposed by SASOHN. Clinical decisions

requiring a diagnosis are referred to the

Occupational Health Practitioner.

Liaise with the authorised representative of

each client’s Health & Safety department on

actions needed in cases of Confirmed

occupational ill health when this leads to

criminal law implications or insurance claims.

Key Contacts/Relationships : Daily contact with all levels of staff and external clients with regard to confidential

medical issues and workplace rehabilitation

assistance.

Regular contact with Human Capital to

discuss policy and procedural matters, staff

referrals, training requirements and a

collaborative approach to managing sickness

absence issues etc.

Networking with other OH professionals or

organisations / private clinics to discuss

professional issues and benchmarking to

ensure a high standard of service provision.

Contact with general practitioners, other

medical professionals, Employment Medical

Advisory Service (HSE) to obtain guidance

and advice.

Reason for leaving : Resigned

Name of Employer : DR. VERNON ELS

Position : Financial Manager

Period of Employment : January 2016 – September 2016 Responsibilities : To ensure the timeous collection of the practice debtors’ book in order to optimise

cash flow, minimise risk and reduce

outstanding debtors’ book to an acceptable

level. Ensure practice policies and

procedures are adhered to in respect of

handling debtors’ accounts and timeously

alert management of potential collection

difficulties.

Working within the administration,

accounting, finance and occupational health

functions to manage all aspects of debtor

control, including confidential debtor

information, credit control, invoicing,

receipting, collections, bank reconciliations,

exceptional customer service, credit journal

entries, required legal action and reporting.

KPI’s

Reconcile and allocate debtors’

accounts

Analytical approach to required

conditions

Planning and Organising

Recovering of all outstanding debtors

Invoicing and bank reconciliations

Required legal actions where

necessary

Daily posting / capturing of accounts

paid on Elixir

Daily occupational health examination

reporting

Monthly occupational health

confidential medical reporting to

companies

Daily / weekly / monthly reporting on

outstanding debtors book / cash flow

Confidential patient records creation

Reason for leaving : Promoted to better opportunity Name of Employer : TRACECO TRACERS

Position : Risk, Operations and Collections Portfolios Period of Employment : June 2015 – December 2015

Responsibilities : To contact debtors on various default levels by ensuring rehabilitation of default accounts

within the National Credit Act and Debt

Councillor Acts’ parameters. Ensure set

individual and group targets are met. To

ensure re-activate and rehabilitate delinquent

accounts into a collectable status.

COLLECTIVE AGENT MANAGEMENT

Ensure rehabilitation of default

accounts by making arrangements and

rehabilitating clients before their

accounts reach legal status.

Negotiation on payment of accounts as

well as monitoring and follows.

Conversion of arrangements into

actual payments. These payments

must preferably be continuous.

KEY PERFORMANCE AREAS

In and outbound technology to ensure

contact ability of debtors with

delinquent accounts, including

negotiation, rehabilitation of accounts

and excellent customer service skills.

Knowledge - as a power tool to

collections, should be practiced daily

and the comprehension thereof will be

tested on a monthly basis. Ensuring

NCA is understood and NCR 34 of

2005 rules adhered to with emphasis

on negotiation skills, managing conflict

situations and financial statements.

NON & TECHNICAL COMPETENCIES

Excellent customer service levels to

clients and other departments including

being target driven, understanding

technology and operational systems.

Reason for leaving : I am involved after hours on a freelance basis as needed

Name of Employer : KOMATSU SA (Pty) Ltd

Position : RMCare Maintenance Planner

Period of Employment : September 2012 – June 2015

Responsibilities : PRIMARY OBJECTIVE

Ensure the smooth and efficient

running of the RAMP site

maintenance and logistical activities

through the use of RMCare and SAP

by means of;

Maintenance Planning

Scheduling

Reporting Excellence

Exception Identification

Effective Communication

DUTIES AND RESPONSIBILITIES

Plan, schedule and coordinate short

term preventative maintenance

activities, including shutdowns,

backlog and opportunity maintenance,

highlighting any risks through

RMCare.

Advise and assist with the

coordination of corrective

maintenance activities.

Forecasting of components usage,

expediting of components and

assisting with optimise inventory

holding through RMCare.

Assist Depot Manager and Foreman

with the scheduling of maintenance

tasks priorities and highlight non-

compliance and possible deviations.

Benchmark maintenance tasks and

assist in highlighting trends with

recommendations for continuous

improvement.

Advice Foreman on the training of

operational personnel in maintenance

management.

Track contract KPI’s and KPA’s by

ensuring daily downtimes

reconciliation and effective reporting

of such as equipment performance

and maintenance efficiency.

Ensure effective works order

turnaround time, daily SMR inputs and

complete task confirmations.

Perform retail and warranty work order

management and ad-hoc requests

where required.

Assist with root cause failure analysis.

Attend daily and weekly production

and maintenance meetings.

Compile monthly Depot Performance

Report to be presented to the

Customer, Head Office and Komatsu

Japan.

General office duties and safety

compliance.

Achievement : I was awarded a Global Award from the MD of Komatsu SA for exceptional service in

2013. In October 2014, I was invited out of

all the Planners in Komatsu South Africa to

Komatsu Japan in Tokyo to attend a RMCare

workshop for two weeks in an effort to advise

them on the manner in which we are able to

achieve the positive results that we do and

on any suggestive improvements to our

current system and program interface.

Reason for leaving : Personal

Name of Employer : ALERT STEEL MOKOPANE

Position : Internal Sales Representative

Period of Employment : May 2012 – August 2012

Responsibilities : INTERNAL

Sell company products and services

to current and potential clients.

Establish and maintain current client

relationships, identify and resolve

client concerns.

Develop and update knowledge of

own and competitor’s products.

Quote and negotiate prices and record

orders.

Maintain contact with all clients in the

market area to ensure high levels of

Client Satisfaction including customer

service.

Build trust, value others, communicate

effectively, drive execution, foster

innovation, focus on the customer,

collaborate with others, solve

problems creatively and demonstrate

high integrity.

Maintain professional internal and

external relationships that meet

company core values.

Proactively establish and maintain

effective working team relationships

with all support departments.

Take weekly minutes and End of day

Sales figures to be recorded

accordingly.

Achievement : With a monthly sales target of 50% of the turnover and GP for the branch, I have

managed to exceed my target and GP by far.

I have been listed on the top 20 Sales

Representatives on a weekly basis out of all

representatives in the group.

Reason for leaving : Company closed down

Name of Employer : ANGLO AMERICAN PLATINUM

MOGALAKWENA

Position : Project Administrator

Business Improvement / Asset Optimization

Period of Employment : April 2011 to April 2012

Responsibilities : 70 % QUERY PR’s UNDER R10 000.00

Liaise with suppliers

Confirm the need of orders placed

Source alternative suppliers

Research and identify additional

suppliers and/or products

Negotiate discounts on quotations

On and off mine visits

Record acquired savings accordingly

Achieve savings target of R10 000.00

per day

20 % INTERACTION WITH STAKEHOLDERS

Liaise daily with relevant stakeholders

Investigation of current in-field

systems and processes

Attend morning meetings where

required in Green Areas

10 % ADMINISTRATION

Tracking and Reporting of savings

performed on a daily basis

Display of information on acquired

savings and current projects

Achievement : With a daily savings target of R10 000.00 for 38 weeks as on 22/02/12, I managed to save

the Mine R7 142 565.93 compared to the

R1 900 000.00 I had to save.

Reason for leaving : Contract completed

Name of Employer : PRO GUARD SECURITY

Position : Area Manager / HR / Finance

Period of Employment : June 2006 – March 2011

Responsibilities : PERSONNEL

Recruiting, interviewing and

appointments

Remuneration negotiations

Personnel administration

Disciplinary Hearings, actions and

procedures

Ensuring compliance with all related

Labour Authorities and Legislations

Assisting with the setup and

implementation of working schedules

Submit daily reports on performance

of all shifts worked

Performance management of all

security personnel

FINANCES

Manage the payroll and banking

Create Invoices and Statements

Manage the Income and Expense

accounts

Ensure compliance with all financial

laws and regulations such as SARS,

UIF etc.

Implement increases as per

legislations

Liaise with the accountant regarding

any and all finances

Ensure the Company stays within the

drafted budget

Logistics in terms of vehicles,

uniforms and safety equipment

OPERATION

Implement and co-ordinate the

developed operations security plans

Assist with daily operations

Evaluate the effectiveness of security

risk control measures once they are

implemented, to review vulnerabilities

and strategies and to take corrective

actions where required in light of

changing threats

Manage and assist the Supervisors

Cultivate and maintain a sound

relationship between Management

and the client

Liaise with relevant security agencies

and stakeholders to manage security

issues

Ensure the correctness and save

keeping of all relevant access control

documents

Assist with operational problems

Enforce clients’ safety and security

procedures and processes

Ensure the high standards of security

service are maintained at all times

Manage the Human Resources up to

and including the CCMA

Skills & Competencies : Registered with PSIRA as a grade C Private Security Officer with Reg. No. 135 4 609

: Registered with SASSETA on a NQF level 4

for the use of;

Handgun

Shotgun

Rifle

Courses Completed : Certificate course in Practical Labour Law through the Faculty of Law’s Law@Work

through the University of Cape Town, which

deals extensively with all aspects of

applicable South African Labour Law

Reason for leaving : Company was sold and owner retired Name of Employer : PARADISE CAFÉ

Position : Co-Owner & General Operations Manager

Period of Employment : July 2004 – June 2006

Responsibilities : 1. Oversee the daily operations of the Café to ensure all operations are

consistent with the Customer Service

Focus and merchandising standards

2. Provided direction, training and

guidance to staff for the operational

requirements of the café, including

but not limited to scheduling,

ordering of supplies, administration,

banking and payroll, customer

service, merchandising, maintenance

and general operations

3. Ensured proper selection, motivation,

training and evaluation of staff to

provide an exceptional customer

experience and to ensure standards

of operation, quality and service are

consistently executed and if

necessary, take action to correct any

breach in standards

4. Provided leadership in business,

customer relations and Human

Resource issues to find solutions to

business problems or opportunities

through consultation, financial

analysis, business planning,

coaching and support

5. Assist in the process of new product

launches, marketing campaigns and

training exercises to develop the

market and grow café sales

Reason for leaving : Sold the company to pursue an interest in the Private Security Sector.

Name of Employer : FIRST NATIONAL BANK

MOKOPANE

Position : Telling, ATM & Financial Data Enterer

Period of Employment : January 2003 – June 2004

Responsibilities : OPERATIONS

a) Cash Management

Cash flow management

Controlling of ATM cash,

cheques and treasury

Salaries to Mining Companies

b) Adherence to Procedures

Ensure that processes and

procedures are followed,

support the business plan &

best business practice to

reduce losses

SERVICE

a) Manage & Maintain Service Quality

Maintain interface between

departments, businesses &

clientele

b) Organise & Control Daily Workflow

Assist in ensuring sufficient

staff availability to man posts

Provide assistance to staff

should problems arise

Skills & Competencies : 1. Good verbal & written

communicational skills and customer

service orientated

2. Strong admin & organisational

skills

3. Computer literate both Hardware &

Software

4. Ability to work with no supervision

Courses Completed : 1. Security, Fraud and Forgeries 2. Aspects of Law

3. Conflict Management

4. Office Safety

5. Mandates A

6. Mandates B

Reason for leaving : To pursue a co-owned business with my father.



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