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Manager Engineer

Hermitage, Tennessee, 37076, United States
June 14, 2018

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Kenneth T. Smith

**** ******* ****** ****

Hermitage TN 37076

Phone: 225-***-****



To obtain a position in Information Technology Management. Also open to other opportunities as a senior level infrastructure engineer, senior level network consultant, IT services/delivery manager or IT project manager.

Professional Experience

April 2015 – Present

Toyo Engineering

IT Manager

•Planning and Setup of Site IT Network Infrastructure such as LAN, WAN, IP-VPN, Switch, Router etc. in close coordination with vendor and service providers.

•Planning, Project Management and setup of Site Communication Infrastructure including Internet, Walky-Talky etc.

•Installing and configuring computer hardware and Software such as Servers, PC, Printer and Scanners, standard office application and specialized Toyo applications etc.

•Responsible for Safe and Secure operation of all IT facilities including user registration, access control, backup management and specific measures for Project Information Security

•Responsible for overall trouble shooting and Coordination with IT Vendors and Service providers.

•Setup of Site IT Help Desk and supervision of IT Help desk members including training arrangements.

•Planning future Expansion, Maintenance, and Improvements

•Maintaining records of all IT related Hardware assets and Software licenses. Also delivery management of all IT related services.

•Installation and management of Smart Plant Review, SPLM and Smart Plant 3D

•Management of all physical and virtual environments (Hyper V, Citrix and VMWare)

•PCN and Change order review on all IT related items.

September 2014 – April 2015

Skyhawk Group

Sr. Systems Engineer

Technology Sales (HP, Microtik, Microsoft Products)

Management of IT clients operations to include but not limited to

Creation and or maintenance of Active Directory Environment

Setup and or maintenance of Network environment including routers, switches and firewall devices of varying classifications and brands.

Operations management within budgetary constraints.

Troubleshooting of any IT related issues.

Report to onsite contact.

IT project Management

IT project Delivery

July 2013 – August 2014

Geocent Technologies

Sr. Network Engineer II

Designing, implementing, integrating and supporting Microsoft System Center solutions consisting of Configuration Manager, Data Protection Manager, Endpoint Protection, Operations Manager, Orchestrator App Controller, Service Manager, and Virtual Machine Manager

Designing, implementing, integrating and supporting Microsoft Exchange and Office 365 for Geocent clients Integrating ancillary technologies such as Storage solutions, Third Party tools, or Cloud solutions

Designing, implementing, integrating and supporting Microsoft Core Server technologies Integration of large projects involving several interdependent technologies Assessing and understanding client requirements

Creating project artifacts such as requirements documents, design documents, implementation plans, governance plans, and organizational readiness plans

Working closely with clients and other personnel to understand and manage project delivery expectations

Communicating clearly, professionally, and regularly with clients, partners, vendors, and other personnel

Leading business meetings, including requirements and architecture reviews, and delivering technical and business impact presentations with both IT team members as well as business users

Ensuring Geocent management and delivery processes are in place and being properly executed on client engagements

Transferring knowledge successfully to clients through formal presentations and informal training

Seeking opportunities to continually develop both consultative/interpersonal skills and written communication skills

Participating in developing and refining best practices for infrastructure projects

October 2012 – July 2013

GulfSouth Technology Solutions

Network Engineer III (Sr. Engineer)

Management of IT clients operations to include but not limited to

Creation and or maintenance of Active Directory Environment

Setup and or maintenance of Network environment including routers, switches and firewall devices of varying classifications and brands.

Operations management within budgetary constraints.

Troubleshooting of any IT related issues.

Report to onsite contact.

February 2011- May 2012

Vertical IT Solutions/All Covered a Division of Konica Minolta

Sr. Systems Engineer (Project Team)/Cloud Solutions Specialist

Management/troubleshooting and remediation of all assigned client networks. The providing of IT Staff Augmentation at the Sr. Level. Assist clients in budget planning, staff assignments and other assigned tasks

Lead Projects to completion. My personal specialty is cloud based projects, but I have also either lead or assisted in virtualization projects, infrastructure move projects, Active Directory creation and upgrade projects.

Presales activity which include but are not limited to, initial site visits, site diagrams, site information gathering, site onboarding. Also, the scoping of site projects and assisting other Sr. Engineers and or the Director of Technology in preparing for new client projects as directed.

Assist Field and Remote engineers as assigned by the Director of Delivery.

October 2007 – February 2011

Sparkhound, Inc.

Network Support Lead Consultant

Management and distribution of Network Support resources. Management of client and in house procurement.

Evaluation of both potential and new clients to include current infrastructure project planning and implementation of upgrades and refreshes.

Maintenance and upkeep of all support clients to include but not limited to, initial assessments of needs, installation and maintenance of active directory networks, wireless networks, MS Exchange email systems and any software, proprietary or public as is needed by the client. In this position I have become familiar with both Microsoft Windows Server 2003 and 2008, Microsoft Windows XP (all versions) Microsoft Windows Vista (all versions), Symantec Endpoint Malware Solution, Symantec Backup Exec v. 10 and 12, VMWare, Microsoft Virtual Server, Exchange Server, Small Business Server, IIS, Barracuda Spam and Web Content filters. Sonic Wall Firewall Appliances and several Cisco Appliances.

I also handled procurement, contracts and RFP assignments including but not limited to both State and private contracts.

May 2005 – January 2008

Baton Rouge School of Computers

Network Engineering Instructor

Responsible for the preparation and instruction of second year students in the course work of Network Engineering

October 2002 – May 2005


Sr. Network Administrator/IT Manager

Managed a group of five technicians and 2 junior technicians

Development of Windows 2000 Server based networking, including all profiles, protocols and policies

Installation of Windows 2000 professional and XP professional on all client stations

Troubleshooting, and repair on all servers and workstations

Antivirus scheduling and updates

Also used Unix and RedHat Linux to maintain station security

May 2002- April 2004

Ascent Consulting/Shaw Constructors, Inc.

Site/Tech Support

Hardware setup and installation of all Windows 2000 workstations

User account setup for new personnel

Software installation for all users

Troubleshooting, and repair on all workstations.

Interfacing with project managers and attending to the specific needs of that site

June 2001 - January 2002

TekSystems/International Business Machines

Network Administrative Support Level 4, Citrix Specialist

Installation and trouble shooting of Citrix Metaframe XP to all NT Workstations

Monitoring of all Windows 2000 roaming profiles via the active directories

Third level support for all Citrix related difficulties

Monitoring all Citrix related servers (IBM 6000 and 330 series)

Adding new user accounts to the domain

Monitoring and maintaining users on the Lotus Servers

Providing top level support for all local and remote users and 2nd level support.

September 2001 - May 2002

Louisiana Department of Labor

Network Support Specialist Level 3

Supported a local network of over 1000 users and a remote (WAN and LAN) of over 1600 users at 48 sites statewide

Server side support of 72 Windows 2000 and NT 4.0 based systems

Maintenance of all user profiles; Installation of Windows NT 4 Workstation and Windows 2000 professional on all client stations

Troubleshooting, and repair on all servers and workstations

Support of Level 2 technicians who did not have sufficient security rights to make network changes

Setup and maintenance of all backup procedures

Development and implementation of virus detection and recovery procedures

October 2000 - June 2001

Education America/Remington College

Information Systems/Network Technology Department Chairman

Responsible for hiring and managing instructors

Managing the education department budget and meeting company goals regarding placement, retention, appropriate reporting and budgetary concerns

Act in the capacity as assistant to the Director of Education and as acting Director in the absence of the Director

December 1997 - June 2000

Cyrious Software

Manager of Operations/Data; Director of Training Center

Information Systems/LAN Manager

Management of Data Center Engineers (2) and Technicians (2) Implementation and development of a new Data Center, including all aspects of the server farm deployment

Selecting the hardware, software, and transmission model

Testing and validation

Creation of administrative policies and procedures

Oversight of all technical policies implemented in the Server Farm

Overall System Security and Reliability

Management of all training department personnel and development and implementation of all training materials

Instruction of all new users regarding the software developed by the company - including on site, telephone and internet training

Developed and maintained Server/Client network system (NT 4.0 with Windows 95/98 stations)

Responsible for maintaining the ISDN gateway and the assignment of the static IP addresses and troubleshooting.


Onsite to Cloud conversion of Email environment

Migration from Microsoft Exchange 2003 to both 2007 and 2010

Active Directory upgrades from Windows server 2003 to 2008 r2

Installation and configuration of Microsoft Server products to include Server 2012

Wireless LAN set up and configuration including high end Ruckus wireless systems.

Education & Honors:

Southern University and A&M College, B.S. (Psychology), 1984-1987

Member: IEEE

Who's Who in International Business

National Deans List

Who's Who in American College Students

National Association of Professional Trainers

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