Manager Sales
Resume:
Awards
Shop Manager of the Year Punt Roma Store 2014
Highest training Manager 2015
Best performance Store in the group 2016
Guest Service Excellence Award (customer satisfaction in the Region ) 2017
Achievements result
2015 vs R0 budget 100% +1 % GROWTH VS 2014
2016 VS R0 budget 120% +5% vs 2015
2017 vs R0 BUDGET 99% +7 % VS 2016
Retail Store Manager
Successful in both startup and turnaround management roles have propelled multiple stores to #1 in sales and customer satisfaction district-wide while simultaneously lowering shrink and staff turnover to all-time lows.
Comprehensive background leading all aspects of retail operations (P&L, merchandising, sales, customer service, inventory, team management) reinforced by bilingual fluency in Arabic and extensive retail management training.
Key Skills
Retail Store Operations
P&L Management
Budgeting & Cost Controls
Shrink Reduction/Loss Control
Jewelry design
Career Advancement plan
Customer Service Excellence
Teambuilding/Training/Supervision
Inventory Management
Merchandising Strategies
GIA course
52 weeks
Experience
Leading in The Luxury Brands
Senior brand Ambassador, Alfuttaim Group March 2018 till Present(Sandro Fashion Division)
Store Manager, Chalhoub Group 2015 - 2018
Shop Manager, Azadea Group 2014-2015 ( Fashion Store)
Country Manager, Charriol & Magellan Group 2002-2014 (luxury jewelry)
Supervisor, Beirut Duty Free 1999-2001
Key Results:
Increased store sales above target each quarter by analyzing daily sales and creating action plans to achieve.
Spear-headed a store milestone for 2018 achieving the maximum sales volume to date.
Effectively managed store sales monitoring programs that included mentorship with associates on a per-shift basis to ensure maximum training was achieved.
Actively recruited stellar talent by selecting, hiring sales advisors and facilitated new hire orientations.
Championed an employee incentive structure where awarded for top performance.
Encouraged and inspired associates daily though the company-wide sales program to ensure customers received an ultimate experience
Elevated store's guest-satisfaction from 50% to 98%; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.
Provided feedback and recommendations to store team and begin to formulate a plan to overcome challenges.
Provided multi- faceted administrative for the regional manager and sales team.
Managed store financials, budgets, trainings, guest experience, suppliers replenishment order.
Oversaw staff education, training, hiring, staff development, discipline, & retention.
Successfully operated 4 stores in 15 years; recognized for making significant improvements to all stores.
MA- GPA 3.25 EXCELLENT
BA- GPA 461/520 EXCELLENT
Education
LEBANESE AMERICAN UNIVERSITY
Master - Major in Education, 2002 to 2004
LEBANESE UNIVERSITY
Bachelor degree – Major in Literature, 1999-2001
Retail Management Training:
Store Operations Management
Train the trainer
52 weeks training
Team Building
Career Advancement program
Inventory & Loss Control
P&L Statements
Guest Experience
Leadership & Supervision
Merchandising
Scheduling & Payroll Management
Solving Problems & Conflict Management
Technology & Language Proficiencies
Computers: MS Office (Word, Excel, PowerPoint); POS CORE & Inventory Systems
Foreign Language: French
References:
Fadi Mounsef – Regional Sales Department Stores
****.*******@*******.***
Mario Nargi – CEO Charriol & Magellan Group
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