Administrative Assistant

JASON JACOBS

**** ***** ****** **, ***. B-*, Lynnwood, WA, 98087 – 206-***-**** – ************@*****.***

CAREER PROFILE

Enthusiastic, people oriented, creative administrative assistant with 15 plus years experience within the legal and biotech industries. Seeking new challenging administrative work coupled with growth in leadership within office Administration.

Love to learn and multitask well in high-pressure environments. Progressed into a leadership position, provided training, oversight, motivation, employee conflict resolution and guidance to staff to perform at their best to deliver the superior quality work to customers and internal employees.

CAREER HIGHLIGHTS

Identified many redundancies in workflow at Quorum Review. Improved procedures and implemented training for new procedures.

Lead and mentored an administrative team for 6 years.

Solved conflicts and provided guidance between co-workers at Quorum Review.

EXPERIENCE

Perkins Coie LLP Seattle, WA

2016-2017 Docket Assistant - Trademark

Prioritize and distribute all internal and external email and hard copy correspondence from domestic and foreign agents to trademark staff.

Scan, upload and declare all official trademark documents to electronic filing system.

Print hard copy filing from database and distribute to the filing team.

Provide internal staff training for use of docket software.

Identify and implement improvements to procedures to increase efficiency and improve quality.

Perkins Coie LLP Seattle, WA

2013 – 2016: Office Services Clerk

Copy Center and Digital Services duties - printing, copying, scanning, faxing, binding, laminating, video & PDF conversion, organizing and preparing all presentations for legal staff.

Mailroom duties - sort and deliver mail to all staff; meter and ship.

Operations Desk duties - answer phones, receive and answer all incoming firm requests to the Operations group, assign all internal staff work order requests to Facilities and Building Management, route incoming legal documents and faxes, create and maintain a database for security keycards, direct internal staff on all Operation Center questions and procedures.

Quorum Review, Inc. Seattle, WA

2007 – 2013: Lead Production Specialist

Provide training, oversight, motivation, and guidance on best practices to the Production Administration Team.

Ensure that entire team meets deadlines and customer requirements.

Prepare study-related documents for internal and external customers within required timeframes.

Perform quality assurance of team’s work to ensure that documents, shipments, and files are accurate and complete.

Identify and implement improvements to standard operating procedures to increase efficiency and improve quality.

Work in conjunction with associates to help define Production team processes for use in creating a new companywide database tool.

Manage inventory; order supplies.

Manage repairs and upgrades for Production equipment.

Upload secured documents for external customers via third-party database (Intralinks).

Support team by performing any needed Production duties: copying, scanning, shipping, and/or troubleshooting equipment or software.

Quorum Review, Inc. Seattle, WA

2003 – 2007: Production Specialist

Support Production team and other internal staff by handling administrative and special projects.

Ensure the utmost accuracy and completeness of all outgoing routine specialized documents.

Prepare PowerPoint presentations for internal staff training on specialized processes and procedures.

Query and generate weekly reports for client mailings.

Compose, edit, and prepare internal communications, meeting materials, and agendas.

Operate high-speed copiers, scanners, and mailing equipment.

Conduct data entry and data QA/QC, organize database spreadsheets, merge data fields into Excel, update and retrieve database information.

Scan and create file names for electronic documents.

Conduct online research for verification of client credentials and records to ensure compliance with ethics standards.

Provide excellent customer service internally and externally, maintaining confidentiality with sensitive information.

Quorum Review, Inc. Seattle, WA

2002 – 2003: File Clerk

Manage complex filing system subject to regulatory audits.

Archive files and create file tracking systems.

Amazon.com, Inc. Seattle, WA

2000 – 2001: Administrative Assistant

Provide administrative support to Intellectual Property Group in the Legal Department, including all filing, faxing, copying, docketing, processing of invoices, create spreadsheets, distribute and process mail and faxes and with client correspondence through e-mail and phone communications.

Amazon.com, Inc. Seattle, WA

1998 – 2000: Warehouse Associate

Participate in warehouse production for customer fulfillment, including receiving and shipping.

Education

Associate of Applied Arts in Visual Communications Art Institute of Seattle, Seattle, WA, 1995

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