Accountable for establishing and maintaining customer credit support.

CURRICULUM VITAE

NIRAJ SHRIVASTAVA

Address: ***/*** *, *** *****, Allahabad Uttar Pradesh

Mobile: +91-888*******, 708*******

E-Mail: *****.*****@*****.***

INTERNATIONAL OPERATIONS EXECUTIVE - CREDIT & COLLECTION

PROFESSIONAL PROFILE

Credit & Collections Professional with over 4.6 years of experience in International Operations & Customer Relationship Management.

I have worked as International Operations Executive at Matrix Cellular (International) Services Pvt. Ltd.

Gained expertise in supporting the customers across the globe & efficiently handling charge back cases.

Deft in ensuring accomplishment of delivery & service quality norms for all valuable clients; acquired in-depth knowledge of the credit & collection process.

Possess excellent interpersonal, communication and organizational skills with demonstrated abilities in crisis management & customer relationship management.

CORE SKILL SET

Operations

Process Management

Credit & Collection

Client Relationship Management

Training & Development

Coordination/ Follow-Up

Team Leading

Supervision

CAREER DETAILS : 1

Feb 2010 Dec 2013

Matrix Cellular (International )Services Pvt. Ltd.

International Operations Executive

Accountable for establishing and maintaining customer credit support.

Resolving cash application discrepancies; ensuring timely collection of funds; monitoring overall functioning of processes, identifying improvement areas and implementing measures to maximize customer satisfaction level.

Facilitating an effective resolution of customer credit and collection issues.

Updating and maintaining the customer receivables database by entering collection notes, credit ratings, and other information; researching, analyzing and resolving collections issues.

Working in coordination with the other internal departments.

Managing & resolving Charge-Back Cases; responsible for efficiently handling EDC.

Implementing systems, to upgraded versions to achieve efficiency in operation.

Providing value added solution services by program reviews; monitoring the post service activities like follow up with the clients, reminders and handling customer grievances for superior solution center experience.

CAREER DETAILS : 2

Feb. 2006 April 2007

Awas Culsuntancy

Office Assistt. & Computer Operator

Supervise all the FIR data entry operators to convert all the FIR online.

Maintaining the data, collecting and updating in the CCTNS Software.

Convert all the data into the PDF files & Uploaded in the CCTNS Software.

CAREER DETAILS : 3

Jan 2014

Jun 2018

National Institute of Computer College and Education & Information Technology)

SR. Executive (OPERATIONS)

Admin office work, maintain attendance register,taking action on mail, take calls, resolve customer query.

Conduct orientation programs for employees and agents, provide the staff Trainings & development.

Recheck all the documents before and updating in the software.

Maintain the banking process with deposit of Cash or Cheque collections.

Maintain the report in the excel data and taking action on the mail on daily basis, and maintain DCR also .

ACADEMIC

Bachelors in Arts

CSJM University Kanpur

2008

Intermediate

U.P. Board

2004

High School

U.P. Board

2002

TECHNICAL QUALIFICATION

DOACHE

PGDCA

MCA

NICE INFOTEC

UPRTOU, Allahabad

UPRTOU, Allahabad

2004

2009

2011

PERSONAL DETAILS

Father Name : Dinesh Chandra Shrivastava

Mother Name : Manju Shrivastava

Spouse Name : Priya Shrivastava

Child : Aditya Srivastava

Date of Birth : 25th January 1988

Nationality : Indian

Language Known :

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