Office Management

SATYAWAN JAGTAP

Mobile.+919*********

Near Panasonic /Novio,

Makarpura Road, Vadodara – 390010

Alternate Number: 989-***-****

Respected Sir/Madam,

I have an experience of working as a Team in statutory. My sound business background gives me strong analytical skills, which I leverage for problem resolution.

Currently I am working In Kochar Tech Pvt Ltd., Vadodara As Technical Support Executive.

I am a fast Learner and can adapt easily to any situation and deliver excellent results. Reviewing the enclosed resume will confirm that my background and qualifications closely match those required for the opportunity.

I look forward to being presented with the opportunity to discuss my background and expertise. Thanking you for your time and consideration.

Sincerely,

Satyawan Jagtap.

CURRICULUM VITAE

SATYAWAN BAPURAO JAGTAP.

Email id: ***************@*****.***

Contact: 635*******/989-***-****

City: Vadodara-390010.

CAREER OBJECTIVE

Seeking a learning, challenging & progressive career in a reputed company which could provide me with sufficient opportunities to apply my knowledge for achieving organizational goal & as well as my personal enrichment.

ACADEMIC DETAILS

Examination

Year of Passing

Class/Grade

Name of University/Board

M.B.A

2015

A

M.I.B.M GLOBAL

D.B.A

2012

A

M.I.B.M GLOBAL

B.C.A

2009

A

PUNE BOARD

H.S.C

2005

B

MUMBAI BOARD

S.S.C

2003

A

MUMBAI BOARD

EDUCATIONAL COURSES

1. Maharashtra State Certificate in Information Technology (MS-CIT).

2. Professional Diploma in Manual Testing & ISTQB Training from SQUAD InfoTech Pvt. Ltd.

WORK EXPERIENCE

Current Organization:-

KOCHAR TECH PVT LTD

Kochar Group, India’s leading private sector business house is a group of companies with interests in Information Technology, Managed Mobility solutions for Enterprise and Telecom Operators, Consulting, BPO & KPO Services and Textile.

Designation: - Sr.Technical Support Executive (Department - Operations)

Location: - Manjalpur, Vadodara, (Gujarat)

Duration: - 2nd March 2017 to Till date.

Job Description:

Inbound Process – Receive Call/Outcall/Answer calls and respond to customer requests.

Helping customers with product and Banking service related information.

To transfer customer calls to appropriate staff (as and when asked for).

To identify, research and resolve customer issues by using the computer system and applications.

Handling Escalation Call with Proper Resolution As per Company Policies & Highlighted to Senior For Immediate Results of Customer Complaints & Request with Satisfactory Results.

Handling Trainee Team (OJT) helping & solve their query during on Live Call.

UCALTECH’S (IND) PVT LTD.

Designation: - Business Development Executive - (Project & New Business Development)

Location: - Makarpura G.I.D.C, Vadodara (Gujarat)

Duration: - 1st Feb 2016 to 1st March 2017

●Main Role is ‘Office Management & Administration’ work as per Company Requirements.

●Co-ordinate with Industrial Customer Management for Calibration Marketing point of view.

●Involved in Calibration (field) as a Manager in Electro-Technical, Thermal, Mechanical (Pressure, Mass & Volume) discipline.

●Preparation of various reports on the performance (from commercial point of view) and equipment utilization and manpower utilization.

●Daily calibration load distribution& Calibration Equipment’s Reports.

●Correspondence with the customer regarding the resolving the technical quires, complaints etc.

●Provide and set up for Calibration instruments in-house.

●Verifying the validity of quotations for Lab/Site calibration.

●Responsible for preparation of work instructions & formats.

●Handling overall responsibility of Calibration Lab & Related Documents

Preparing Lab/Site calibration work orders, planning and assigning calibration to relevant calibration engineers.

UCALTECH’S (MALAYSIA) SDN.BHD.

Designation: - Laboratory Assistant Engineer.

Location: - Malaysia (Johor Bahru)

Duration: - 2nd Feb 2014 to 20th Jan 2016

●Preparing for Lab Environment as per Calibration Requirements with Procedure.

●Maintain Records of Equipments Summary Customer wise with quantity & Condition.

●Maintaining Lab Equipments as per Appropriate Location.

●Fixed Equipment Location to ready for Calibration with checking equipments Condition.

●Before doing Equipments Calibration Create Documentation as per related Equipments.

●Following Procedure for Calibration As per Customer Requirements & LQP.

●Clean & Rechecking equipments, Re-Test, Repair, With their Function with Supportive Parts.

●Calibration of Thermal Instruments.

●Calibration of Electro Technical Instruments.

●Preparing Lab for Calibration Process.

●Customer Handling, Equipment’s Management, Creating Calibration Certificates, Coordinating with the inspector during site/ lab calibration.

●Maintenance of Master Instruments.

●Preparing all Documents & Maintaining Records.

●Issuing the calibration Certificates.

●Doing Basic In-Lab calibration as per Customer requirement.

INNOVATIVE LEARNING SOLUTIONS :

Designation: - Web Integrator/QA

Location: - Mumbai

Duration: - Aug 2010 – 1st Feb 2014

Here we are developing e-learning courses & their structures for Learning Mate SolutionsPvt. Ltd. which is a leading provider of e-learning solutions to serve the knowledge needs of people, across the globe. Learning Mate Solutions has launched Education Product Development Division, with a goal to create, engaging and innovative learning products for students.

- Analyze and design, testing scope, plan, and procedures specific to e-Learning projects.

- Read and follow project specific documentation.

- Verify and validate the bug reports.

- Online Testing, LMS or any other tool.

- Creating and maintaining test records and versions.

- Reviewing, revising, and modifying checkpoints and standards.

- Designing and executing test cases based on business requirements and functional requirement specifications.

- Interact with Leads (programming and graphics) for creating checklist and guidelines for designer and programmer to be followed in the course development process.

- Working with leads for ensuring timelines/Before Deadlines.

PARAS CADD PVT LTD.

Designation: - Technical Executive.

Location: - Mumbai

Duration: -Aug 2009 –June 2010

‘To offer integrated software solutions with enhanced customer service, constant innovation, high quality and dedicated commitment in the field of Engineering, Procurement, Construction & Project management’

In short This Company provided complete provider for creating software, Software solution, Minimum developing & Maximum implementing software on demand with proper output of Project Requirements.

Worked Connected with Larsen & Turbo private limited

Installing of Different kind of software with Proper Technical environment.

Proper Analysis & planning for Site Requirements Documents.

Project Discussion of requirement & materials with Site Engineer.

Co-ordination with Sr.developer for software bugs & solution.

Report in to Mechanical Engineer/ Sr.Developer.

ADDITIONAL SKILLS

Having good communication skill.

High motivation for self-training on regulatory related frame & Leaning New Thinks.

Ability to create and maintain strong and trustful relationship with corporate groups.

Listening Music, Trouble shooting, Net Surfing, Like to using new Tools & apps.

PERSONAL DETAILS

Date of Birth

5th September 1987.

Nationality

Indian.

Marital Status

Single/Unmarried.

Languages Known

English, Hindi, Marathi.

Passport Status

Yes.

Current Res. Location

Res: Makarpura City: Vadodara, State: Gujarat, Country: India.

I declared that the above mentioned information is true & best of my knowledge.

Date: Signature of Candidate

Place: Vadodara (Gujarat) SATYAWAN JAGTAP

Contact this candidate