Customer Service Representative

RHONDA FELICIA FORD

*** ******** ****** ****, **********, SC 29472 843-***-****

PROFILE

Motivated professional with legal background and the ability to identify issues and problem solve while creating innovative solutions. Communication, negotiation and facilitation skills in an articulate presentation are key assets.

EXPERIENCE

2017-2018. Williamsburg County Probation, Pardon and Parole Office Kingstree, SC

Probation and Parole Law Enforcement Officer

Reviews background information, interviews offenders, assesses offender risk and needs and develops supervision plans.

Explains conditions of supervision to offenders; counsels offenders regarding appropriate behavior and life skills; refers offenders to appropriate services.

Makes and documents required contacts with offenders; gathers and reports information about offenders.

Monitors offender compliance with conditions of supervision; discusses offender violations with supervisor to determine what action should be taken.

Gathers information about possible violations.

Processes offenders from court. Develops and maintains professional competence.

2008-2017 Finkel Law Firm Charleston, SC

Paralegal

conducting a web search on the county website to search for owners and lien holders on the subject property,

review all the deeds, mortgages, assignments, and liens associated with the subject property,

determining who the proper parties should be, determining the payoff for the subject mortgage,

drafting the lis pendens, complaint, summons, assignments of mortgage, and other related court required documents.

compliance with administrative orders,

chain of ownership of the mortgage, affidavits of default, final title work update,

responsive pleadings, filed order of reference

Judgment debt figures accuracy and supported by evidence.

2002-2008 Dorchester County Probate Court St. George, SC

Estate Clerk

Explain probate procedures and policies to clients

Assist clients, family members, attorney, paralegal, court personnel, law enforcement and others in completing various legal forms required for court.

Examine legal documents submitted to Probate Court for adherence to law or court procedures

Establish, maintain, and close case files while gathering and verifying all supporting documentation.

Prepare and maintain court dockets.

Coordinate mental health and alcohol/drug hearings and prepare proper notices.

Prepare court orders, detention orders, judicial commitment records and orders pertaining to the appointment of physicians, attorney and guardian ad litem.

2001-2002 Cigna Health Care Charlotte, NC

Customer Service Representative

Responsible for investigating and resolving complex customer service issues, calls and complaints.

Obtain necessary information from policies, procedures or practices.

Proficiency with provider contracts

Elicit shareholders needs with speed and composure

Client Service experienced

2001-2001 Vanguard Charlotte, NC

Client Relationship Associate

Acquired a strong knowledge of Vanguard funds: Financial markets, relevant legal, tax and regulatory issues; asset allocation models; and retirement programs.

Respond to telephone request, regarding funs and account information, legal requirements, processing general investment needs.

Elicit shareholders needs with speed and composure and direct shareholders to other departments when necessary.

1992-2001 Teepak, LLC Summerville, SC

Process Lab Technician

Responsible for executing film and specialty sheet film

Laboratory testing and developing methods of industrial standard operating procedures.

Conduct client specifications to ensure quality accuracy.

EDUCATION

2011 - 2015 Ashford University Clinton, IA

Bachelor of Arts Degree in Social and Criminal Justice

Bachelor of Arts Degree in Child Development Clinton, IA

Currently pursuing a Master of Arts Degree in Social and Criminal Justice Clinton, IA

Anticipated graduation date 2018

1989 – 1991 Summerville High School Summerville, SC

High School Diploma

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