Manager Customer Service
Resume:
EDWARD F. DOYLE, JR.
Wellford, SC 29385
*********@*****.***
CAREER SUMMARY
From my first college class in Business Logistics, I have been committed to a career in Logistics. I have managed inventory control, customer service, order fulfillment, call center, transportation, and warehousing operations. I have directly managed staff (exempt and non-exempt) and facilities as well as coordinating operations through 3PL networks. My operations are achieving over 95% same day order shipping with 99.95% order accuracy. I’ve relocated to the upstate South Carolina area, and will continue to pursue my passion as a logistics professional.
PROFESSIONAL EXPERIENCE:
American Bar Association, Chicago, IL (1997 – 2018) Consultant (April 2018 – August 2018)
Assistant Director, Inventory Operations (March 1997 – March 2018) Continental Cablevision, Elmhurst, IL (1995 – 1997) Customer Service Supervisor
Hunter-Douglas Metals, Homewood, IL (1994) Transportation Manager Schering-Plough Corporation, Memphis, TN (1993 – 1994) Transportation Manager
Ragold, Inc., Chicago, IL (1989 – 1993) Logistics Manager Albion Industries, Albion, MI (1987 – 1988) Customer Service Manager Midland Ross Corporation, Pittsburgh, PA (1980 – 1987) Service Center Manager
GBG, Inc., Pittsburgh, PA (1978 – 1980) Production Coordinator EDWARD F. DOYLE, JR. Page 2
EDUCATIONAL BACKGROUND
Duquesne University, Pittsburgh, PA, 1983 – 1987, MBA, 3.5 GPA Penn State University, University Park, PA, 1973 – 1977, B.S. Business Logistics
SKILLS
• Inventory Control – Manage inventories in excess of 10,000 SKU at single-site warehouse locations and multi-location networks
• Customer Service/Order Fulfillment – Coordinate processing of 50,000 + orders annually with 95% same day shipping with 99.95% order accuracy
• Vendor Management – Negotiate rates and services with vendors; conduct RFP and selection process for warehouse vendors; establish Service Level Agreements and monitor performance against agreements
• Transportation – Responsible for carrier selection and rate negotiations; Coordinated TL and LTL shipment distribution; Monitored carrier performance (on-time pickup/delivery, billing accuracy, claims)
• Staff Supervision – Directly supervised up to 17 employees at a given time, including exempt and non-exempt staff; monitor KPI’s and evaluate staff performance; conduct performance reviews
• Budgeting/Finance – Responsible for operations P&L and budget development; issue purchase orders; monitor spending
• Systems – Microsoft Office (Excel, Word, Outlook); Personify (Order Processing); Oracle ERP (Finance/Purchasing); SAP Business Objects
(Reporting); Avaya (Phones, Call Center)
REFERENCES PROVIDED UPON REQUEST
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