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Nursing Quality

Miami, Florida, United States
June 13, 2018

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Tina Conzelman, RN

*** ****** ******* ****

Ormond Beach, Florida 32174



I am seeking a leadership position within your company. My extensive knowledge of the regulatory process and strong commitment to clinical excellence will allow me to make a significant contribution to your team.

9/2013 – 6/2018 Flagler Health and Rehabilitation Center

Director of Nursing

During my tenure, this high volume, fast paced building increased from 4 to 5 stars, achieved the Silver quality award and received intracompany accommodation for most improved Return to Hospital rate, best in region pharmacy cost and lowest turnover percentage.

9/2012 – 8/2013 Sarasota Manatee Jewish Housing Council

Director of Clinical Services

I served as clinical oversight for the Independent, Assisted living and Skilled Nursing Facility on campus. Developed and implemented a fluid campus clinical staff, cross training for each entity. Created a self-scheduling program that reduced both overtime and call offs. Improved regulatory compliance as evidenced by successful surveys and re-surveys while achieving and maintaining a 5-star rating.

9/2011 – 9/2012 Hidden Oaks Assisted Living Center

Director of Nursing

I was responsible for opening the center, developing all clinical programs, writing policies/procedures and providing education to direct care staff. I performed daily operation of the Nursing department including budgeting, scheduling, quality improvement, and coordination of care.

8/2010 – 8/2011 Eleus Health Management

Regional Director Clinical Services

I provided primary clinical support for multiple Skilled Nursing and Assisted Living Facilities with the goals of increasing the Star ratings and cutting survey citations in half from the previous year. I was responsible for the roll out of numerous company initiatives as well as achieving and maintaining compliance with current programs.

10/2009 – 7/2010 La Vie Management Services

Regional Quality Specialist/Interim Director of Nursing

At first the intent of this position was to facilitate and clear an extensive annual survey and ready one building for sale date of 12/31/09. All citations were cleared on initial revisit and successful completion of remaining duties ensured a smooth transition between management companies. The position then grew to encompass Clinical, Risk and Educational support for multiple buildings in the Orlando, Daytona Beach, Deltona, Palm Coast areas. The primary focus was to organize and implement clinical programs/systems within each facility. As well as to provide support for any regulatory or risk issues identified.

3/2001 - 9/2009 Director of Nursing

I served at multiple buildings through out Florida. Specializing in advancing the clinical skill set among staff nurses, recruitment and retention of nursing department staff and improving overall quality of care and decreasing survey citations.

1996-2001 Lehigh Regional Medical Center

Director of Med Surg

I was Responsible for all clinical and administrative duties for a busy adult Medical/Surgical unit as well as the Progressive Care Step-down Unit. I also served as Interim Nurse Educator for the hospital during the JCAHO accreditation process.

1995 – 1998 South West Florida Addiction Services

Charge Nurse

My duties included assessment and treatment of clients requiring detoxification. Working with an interdisciplinary team to Develop and implement treatment plans of clients with dual diagnoses, networking within the community to secure resources for these individuals, facilitating 12 step groups/meetings to enhance clients’ recovery.

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