Customer Service Sales
Resume:
FARAH Al-BAHSH
Nationality: Bahraini
Tel: +*** (66 681 982)
E-mail: ****************@*****.*** *************@*******.***
PESONAL PROFILE
Focused, motivated and committed, who continues to strive to excel expectations.
Genuine enthusiasm for providing excellent support function to all levels of hierarchy.
Aiming to pursue a career that leads to professional and personal development in a progressive organization, which invests in their employees and rewards performance.
EDUCATION AND CERTIFICATIONS
MTI College, Vancouver, B.C. 2011- 2012
Early Childhood Educator certificate
French Academy for Hair Styling, Amman, Jordan 2007 - 2008
HAIR STYLIST Certificate, Aesthetion Certificate
Major: Training in hair styling, hair cutting, makeup and facial.
HIGH SCHOOL Degree ASIA HIGH SCHOOL, Amman, Jordan 2000 - 2001
Major: Literacy Stream.
FIRST AID AND CPR CERTIFICATE
PROFESSIONAL EXPERIENCEPPP
PPPP
Kids and Company preschool/ Infant toddler teacher/special needs cases, Vancouver, B.C./ Canada 2013 -2016
Supervise and guide the children, prepare the curriculum (mainly the art provocations and the music and movement provocations), documenting children’s development.
Work with children in a variety of childcare settings, including daycare centers and pre-schools. Building relationships with small groups of children.
Possess current First Aid and CPR cards.
Keeping up to date with changes in the curriculum and developments in best practice.
Using appropriate language in and out of the classroom.
Having patience and self-control when dealing with young children and their parents.
Good planning and preparation skills.
Able to quickly connect with parents and the local community.
Skills as an Autism Worker:
Experienced with children suffering from autism and related disorders.
Knowledge of different teaching practices adopted for autistic children.
Ability to handle behavioral issues and control repetitive behavioral disorders through motivation.
Ability to work continuously for long hours if require.
TEACHING EXPERIENCE
Taught at KIDS AND COMPANY SCHOOL in various grade levels including Early Kindergarten, assistant teacher, lead teacher position, substitute teacher for INFANTS & TODDLERS, provided daily full-time instruction and childcare for 8-24 students; planned and implemented lessons, taught multiple subjects to students in both small and large groups; created and administered assessments; planned curriculum with colleagues; communicated with parents; conducted parents-teacher conference and workshop; completed daily reports and students comments.
FLIGH ATTENDANT
ROYAL JORDANIAN AIRLINES, Amman, Jordan
2001 –2006
Implementing safety guidelines on the plane.
Servicing the passengers.
Guiding passengers throughout the whole flight.
Airport Customer Service Agent/ YVR Airport -Vancouver /Canada 2009-2011
Assisted passengers and their bags from front door to the terminal gate to onboard the aircraft, ready for an on-time take off.
Assisted customers on the front/ticketing counter, gate area or baggage service office, boarding, deplaning and dispatching flights on-time.
Achieved the highest percentage of on time departure as an airport customer service agent.
Created a procedure at the check in counter for passengers to review their destination and improved company accuracy of properly tagging bags.
Appointed by station manager to perform inventory for supplies at ticket counter and to maintain all ticket counter and to maintain all ticket counter equipment.
Implemented a time saving procedure which increased customer satisfaction by reducing the wait time at check-in and increased our on-time departures percentage.
SALES / EXECUTIVE /PHONE SALES
LE-MEREDIAN HOTEL, Amman, Jordan
2000– 2001
Assist customers in purchasing memberships to the hotel.
Inform customers on the activities included in the membership.
PERSONAL PROFILE:
Material status: single
LANGUAGES:
English spoken and written
Arabic spoken and written
INTERESTS:
Crafting
Gymnastics
Swimming
Hairstyling
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