Customer Service Project Manager
Resume:
Igor L Mouity
Norwich NY *3815
*********@*****.***
Education
Syracuse University, Syracuse NY
Bachelor of Science in Information & Technology, May 2015 Syracuse University, Study Abroad
Madrid Spain – Instituto Internacional, Fall 2014
Experience
NBT Bank, Norwich, NY
Professional Development Associate – March 2017 to Present Participated in a competitive program that broadened my knowledge of the business of banking. I improved on my technical and soft skills and gained cross-divisional work experience in Consumer Lending: (Dealer Finance, Loan Operation, Retail Collections, and General Underwriting.) Support dealers, contact past due customers, data entry, support branches with respect to service and financing requests. I trained new employees and also participate in special internal projects.
LPA Software Solutions, Buffalo, NY
Associate Business Analytics Consultant – June 2015 to March 2016 As a Business Intelligence Consultant I collaborated with team members to conceptualize and analyze technical requirements and recommended solutions for clients in the Healthcare, Retail and Banking industries. I used IBM Cognos for report writing, information retrieval, data manipulation, and management. I took part in internal simulated projects and acted as a Project Manager and report writer to deliver clients solutions within a short timeframe. I developed companies training materials on Watson Analytics and Cognos Analytics.
Carrier Dome, Syracuse, NY
Concessions Supervisor – October 2013 to May 2015
Supervised and managed approximately 50 employees in the provision of food service, cashiering and customer service in a fast paste environment. Oversaw concessions stand and evaluate employees’ performance.
General Employee – January 2012 to October 2013
Performed routine duties related to the preparation and serving of food. Provided exceptional customer service in a fast-paced atmosphere. Operated cash registers with high accuracy.
Calester, Syracuse, NY
Junior Developer Internship - June 2013 to August 2013 Leveraged technical expertise to design and revamp Startup website utilizing HTML, CSS and JavaScript.
Academics
Instituto Internacional, Madrid, Spain
Global Collaboration - August 2014 to December 2014 Attended a GE Oil & Gas educational workshops and presentations in Florence Italy on topics that impacted GE Field Engineers. I worked alongside fellow students to optimize the use of IT collaboration tools such as O-lab that GE had in place to alleviate communication problems faced by their field engineers. Service
Service
Norwich Family YMCA Norwich, NY
Basketball Coach – Nov 2017 to Present
Trained and mentored youth athletes, developed tailored and creative drills based on athletes current skill-set and helped increase their physical and psychological fitness. Volunteer – October 2017
Supervised the Norwich Family YMCA Leaders Club which hosted a family fitness event in various facilities.
Skills
Certifications
• IBM Certified Designer: Cognos 10 BI Reports
• IBM Certified Designer: Cognos 10 Multidimensional Reports Applications: IBM Watson Analytics, IBM Cognos BI 10x, Cognos Analytics, Adobe Photoshop, Microsoft Office: Word, PowerPoint, Excel, Visio, Access, Project, Wireshark and VMware
Programming: MySQL, JavaScript, CSS, HTML, and JQuery Language: English, French, Spanish
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